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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Had the wrong meals sent to us. Ron was very quick and friendly and handled the matter in a matter of minutes.
I really like the meals, I just wish their substitution policy when they don't have a meal was a little better. Getting 5 of the same meal for weeks gets boring
Hello there,
We apologize for the trouble this may have caused you! But we appreciate you sending us this valuable feedback as this will help us improve. If there's anything else I can assist you with further, don't hesitate to reach out to us!
Ron Helped explain why I received wrong meal-
Very thorough and did issue refund of the substitution meal since we can't eat beans that was in a good portion of the substituted meal.
Helpful and professional
Thank you for reviewing us, Fran! I'll be sure to give Ron a big shoutout for the job well done!
Ron did an excellent job quickly responding to the issue and providing a resolution
We do not just aim to provide delicious meals but also provide excellent customer service so I'm really proud to hear that Ron did a remarkable job in assisting you! Thanks for the feedback, Peter!
Diana S. Handled my issue quickly and thoroughly. I appreciate her assistance.
It's great to hear how Diana was able to exemplify the kind of customer service we want our valued customers to experience! We appreciate this lovely feedback, Brian!
Mary helped me resolve an issue with an incorrect order. Was polite and quickly reimbursed me for the error.
Justin from Freshly helped me work out a logistics issue with my next delivery via the app's chat feature. It was handled so quickly and easily, the problem was solved before I could even stress about it! Wonderful experience.
Sounds like you're in the right hands! I'm extremely delighted to hear Justin was able to assist you efficiently! I'm sure she'd be so pumped to hear your kind words! Thanks for your review, Michael!
Dealt with the situation quickly and well. Formal and nice.
Great experience. Justin was helpful and took care of everything quickly.
We pride ourselves on our world-class customer service, so knowing that Justin was able to exude that is very heartening! We appreciate this feedback!
I had an issue with a promo code that I attempted to fix last night. When I checked this morning, I noticed that the issue was not resolved as I had hoped. When I reached out to Freshly again today Arjen fixed it so quickly!
Another job well done from Arjen! Thank you for reviewing us, Rachel!
My delivery was delayed two days, so I reached out to Freshly chat to see if the food was still safe to eat in the event it was delivered today. Arjen replied very quickly and thoroughly. Arjen provided the details of the length of time the food is still "fresh", cancelled the shipment, and issued me a credit. I appreciate the prompt and thorough handling of my issue.
While I'm saddened to hear about the trouble this may have caused, I feel relieved that Arjen was able to patch things up! Thank you for the rating, Gayle!
Received notification on app that meals were left at front door at 9:16 PM. No meals at front or garage door. Chatted with Diana S. She checked and then sent message that account would be refunded. Definitely appreciated her prompt response and corrective action.
While I'm saddened to hear about the issue with your recent delivery, it's a sigh of relief knowing Diana was there to the rescue! I'll make sure to share this win with her and of course, give her a big shout-out for a job well done! Thanks for your stellar review, Karen!
He listened to my issue and documented the issue, then resolved my concerns. Ron was able to refund my purchase that was delivered incorrectly.
A shipment didn't deliver, but they helped me with a quick refund and credit. Great customer service!
Thanks for sharing your wonderful customer service experience with us, Amber! We can't stress enough how we appreciate your understanding given the hiccup you've experienced with your recent delivery! We'll surely share your awesome review with the rest of the team!
I'm new to Freshly and there was an issue with missing meals in my first order. It took almost no time to resolve the issue and the agent, Diana S., was incredibly helpful.
Joyce A. Was extremely helpful. Even though Freshly doesn't currently have a military or first responder discount, like Factor... she hooked me up with a discount for the month. She's awesome.
Oh WOW -- indeed, a 5-star worthy customer service from Joyce! For sure, your kind words will make her day. Welcome to the Freshly family and thanks for reviewing us, Andrew!
I was reviewing my upcoming delivery and realized that 7 out of the 10 meals coming were incorrect (I did not select them). Since my order was already processing it could not be changed but Mary offered to cancel my order which was a much better option than receiving meals I didn't want. I gave this three stars because I don't know why my meals were changed. Customer service with Mary was five stars.
Hi Monica, thanks for reviewing us! Please be aware that we work with a rotating menu, we update/add/remove meals on a weekly basis. If a meal were to be removed from our menu, we would auto-fill that slot with a meal already in your selections or a random meal.
It is not guaranteed all selections will remain the same, so we encourage all customers to closely manage their subscriptions to ensure they're getting the meals of their choice each week. That is why it is so important to review your weekly selections, and why we make sure to send weekly reminder notifications.
Half of the meals that I received were wrong. Mel, my chat assistant told me that sometimes when they are out of something the computer auto selects things for me and it is my responsibility to choose new meals if I don't like them. I never received a notification other than a shipping confirmation that stated the correct meals. The remedy from Mel was to credit me 25% of the cost of my meals that week, which I stated was unacceptable given that half were wrong and it wasn't even that I got 3 random meals, I received repeats of one of my correct meals. So 4 of my meals this week were the same thing, which was not an exciting prospect for my palate. Mel agreed and gave me a 50% credit.
Hi Shawn, thanks for bringing this to our attention! I'm glad Mel was able to work things out for you! Please know that we work with a rotating menu, meaning we update/add/remove meals on a weekly basis. If a meal were to be removed from our menu, we would auto-fill that slot with a meal already in your selections or a random meal. It is not guaranteed all selections will remain the same, so we encourage all customers to closely manage their subscriptions to ensure they're getting the meals of their choice each week -- that is why it is so important to review your weekly selections. If you have any other comments, I’d be glad to hear them at [email protected] -- we're always willing to lend a helping hand!
I got an email that lead me to believe that my order did not register so I contacted support to confirm my order. Mel was able to confirm my order.
I'm thrilled to hear Mel was able to shed some light on things! I'm sure, your 5-star review will make her day! Thanks for your review, Jo!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We pride ourselves on high levels of accuracy, so this is certainly disappointing to hear. Nonetheless, we're glad that Ron was able to make things right! Thank you for this feedback!