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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I received the incorrect meals in my order - I went to the live chat and Arjen was very helpful. He refunded my $$ and also gave me a credit for the mixup and inconvenience. He was very helpful.
Kim was great! Very helpful and thoughtful. Thank you for all your help
Hi Kelley! Thank you so much for reaching out to us with your review! I'll be sure to pass along your kind words to Kim!
Prior to leaving town for several weeks for work I got on my Freshly account to temporarily suspend my meals, only to find out my order had auto-processed an hour before. Through the chat support, Diana S very promptly cancelled and refunded my order for the week.
Hi Kramer! Thank you so much for the 5-star review! Our goal is to accommodate as much as possible, so I'm very happy that Diana took good care of you! Most importantly, be safe and well with your travels and we'll see you when you return!
Two wrong items, which I can appreciate happens from time to time. Two minutes on chat with Justin and he quickly refunded me for the cost of the two meals. Very helpful
Very helpful. Friendly. Answered my questions. Super fast with messaging. I love freshly.
We appreciate you for spending time sharing your experience with us, Shelley. We aim to please!
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Arrived well packsafe and secure the food was excellent and I loved it all would recommend has already recommended other members of my family to try it
I have been in search for lesser price and think I found.one. Was expecting a bit of words but no not the case. Thank you Freshly.
Sounds like we're the right fit for you! Thank you so much for the 5-star review, Ben! We truly hope you enjoy our meals and service for a very long time!
Justin helped me cancel an order, it was a very easy process. He was very helpful and took care of my request quickly. It's nice to have genuinely polite and helpful people on the other end of "tech" when I can't speak to person on the phone.
Thank you so much for the amazing review, Stacie! I'm so happy Justin was quick to cancel your order! Of course, I'll be sure to let him know how much you appreciate his help!
I have been using Freshly in recent months. Their food is delicious, but was having issues with charges to my account after I skipped a few weeks and they charged me for an order that was suppose to have been skipped and it happenedto me twice, I think they have some kind of glitches in their mobile app. Well I can tell you this company is legit and Gabbie really saved the day here and took so much time and had so much patience to put up with me and my frustrations. Comes to show you that there are still companies that believe in great customer service and want to take care of their customers the right way and Gabbie you are an amazing employee and they are lucky to have someone like you. Thank you for all that you do. Bravo
Thank you for taking the time to share your Freshly experience with us. We're absolutely thrilled to learn that Gabbie was able to provide the 5-star experience that we've become known for. She's always been one of our best and we'll be sure to share your thoughts with her and the rest of the team. Have an awesome rest of your day Freshly Fam!
Joyce A was able to rectify an issue with an order that I did not receive.
Thanks for the 5-star rating, Pete! We're so happy to learn that Joyce was able to sort everything out for you!
Ron was awesome! Super helpful and fast at responding
Thank you for the 5-star rating, Michele! We're happy to learn that Ron was able to help. We'll be sure to share your thoughts with him too!
Abbie was great, helped me out and now everything is cool again.
Looks like Abbie ticked all the boxes! Thank you for the stellar rating, Glenn!
I am a new customer and when the promo code I was given did not work I contacted support and they got me a new code ASAP. Abbie was awesome and I will be putting my first order through shortly!
We pride ourselves on our world-class customer service, so knowing that Abbie was able to exude that is very heartening! We appreciate this feedback, Amy!
Abby was very helpful took care of the situation right away
Another job well done from Abby! Thank you for reviewing us, Charlotte!
When I had questions and went to the chat on their app, INSTANTLY I was greeted. All my questions were not only answered, but additional help was offered. FRESHLY provides wonderful meals and EXCELLENT customer service! Jed was the employee who helped me and he was very patient with me and kind besides extremely helpful.
Hi Rebecca! Thank you so much for your very kind review! We take customer service as seriously as we do our meals! I was so happy to hear that you were treated well by Jed, and will let him know. I hope you continue to enjoy your meals and service! Thank you, again!
First portions don't look anything like pictured. Much smaller. Second. Tasteless. Had my first meal today. Citrus Kissed Orange Chicken. It is now about 5 hours later and I'm laying here with stomach pains. I have 5 more meals and don't know if I want to chance eating them.
I've already cancelled. Don't like being taken advantage of! Oh and I can't find anywhere where it says ‘satisfaction guaranteed'. Wonder why? I'll stick with doing my own grocery shopping and getting fresh food. The inconvenience is no longer an issue!
Hello Marlene, thank you so much for your honest feedback. We're very sad to hear that your experience with our meals and service was less than ideal. Please know that this is never our intention especially that this was your first order from us. I'd love to make things right for you! Please send us an email at [email protected] so we can report this to our Quality Assurance Team!
Our first — and only after this —- order never arrived. "Customer service" basically said "oops that never happens usually" but couldn't give us any help other than next week being free. UHHH... NO THANKS! Overpriced company that cannot do its basic job: deliver food when it says it will. AVOID
Hi Bob, thanks for sharing your valuable feedback! It's disappointing to hear that we've let you down especially since it was your first order. Delivery issues are certainly out of the norm especially during the pandemic but we see to it that we do our best to help make things right. Please email us at [email protected] so we can investigate on this further and help make things right.
Ordered Freshly to be given as a Christmas present for someone sheltering in place for COVID. He enjoyed the meals for the month that I had delivered. He was electing to continue following the gifts.
Hi Janet! Thank you so much for sharing your experience with us! So delighted to hear that the person gifted enjoyed the meals!
Freshly has a text-based customer service option which worked great when my phones OS wasn't compatible. Nathan B. And Pau were great to work with and creatively solved my issue.
Hi Sara! We appreciate your feedback!
We pride ourselves on our world-class customer service, so knowing that Nathan and Pau were able to be great examples is very heartening! Cheers to more delicious weeks to come!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your wonderful customer service experience with us, Kathy! We can't stress enough how we appreciate your understanding given the hiccup you've experienced with your recent order! We'll surely share your awesome review with the rest of the team!