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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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It was a pleasure doing business with Freshly and their customer service rep. Justine. When the robot was unable to solve my problem, she took over without a hitch. The food was always delivered on time, packed and insulated well. I liked that the ice packs contained a nontoxic substance that I just put in the trash and the bag was recyclable.
Unfortunately, most of their food was just too spicy for me so I had to discontinue my subscription.
Very good at responding to a chat. RE: I had asked to skip this week but was notified food was coming. Even tho the time to cancel had passed, they promptly issued me a refund for this week. (my thoughts were that I had cancelled the following week and not this one. I will check, but I'm very pleased with the service and the food!)
Hi James, thanks for the fantastic review! I'm glad to hear that you've been satisfied with our customers service.
We ordered ULTRA-UMAMI TURKEY MEATLOAF as part of our six meal weekly order. What we received was the Rutabaga Alla Vodka. Using chat a credit was issued for that meal, and that credit will go on our next weeks order. Too easy.
Thank you so much for taking the time to provide us with your feedback, Steven! My apologies for any inconvenience with your order but I'm really grateful to hear that you've been satisfied with our customer service.
Freshly's customer service is wonderful. They are so easy to work with, and it truly is a pleasure. Thank you so much. In today's efforts, Nathan B. Was most helpful
Sounds like you're in the right hands! I'm extremely delighted to hear Nathan has been a huge help to you, Rebecca! I'm sure, he'd be so pumped to hear your kind words! Thanks for your review!
Forgot to cancel before my last meal kit was sent out. Was able to chat with Kenny and he refunded the amount. I wasn't expecting that, as it was my fault for not canceling in time, but really appreciate it! When school opens, I'll be coming back!
Oh WOW -- indeed, a 5-star worthy customer service from Kenny! For sure, your kind words will make his day. Thanks for reviewing us, Ashley and we look forward to cooking for you again!
I really appreciated my interaction with Cherry tonight on the freshly Chat. She was very understanding and quick and efficent!
Looks like Cherry left an amazing impression! Thanks for the stellar rating, Ashley!
Need to change my meal plan was quick and easy Cherry did a great job helping me this is a new meal plan for me and so far I love the food
Thanks for the review, Phillene! We'll be sure to commend Cherry for the job well done!
Freshly is amazing! I was part of 2 food subscription services and switched completely over to Freshly because their food was much better and the customer service is exceptional. Justine did a great job helping me in a prompt and kind manner! I would recommend to family and friends!
Hi there! We're so happy to hear how we're able to be a great fit and how Justine was able to provide amazing assistance! Thank you for the review and for being a part of the Freshly fam!
Nathan B was very helpful. He understood my issue and handled it in under 10 minutes. He also wished me well on my new job!
Hi Laura, thank you for your 5-star review! I'm so happy to hear that Nathan B was able to assist you quite perfectly there. I'll be sure to share your sentiments with him!
Do not sign up without triple checking what delivery dates are available in your area. The purpose for me was to help me through the work week, which I assume is true for most people and the main point of the service. So I needed early in the week, but I could only get Thursday deliveries. I signed up for that initially hoping I could change future weeks, but no. The best I could get was Wednesday or Saturday, and even those days only several weeks away. Even the Thursday delivery didn't arrive till after dinnertime. Customer service showed no interest in being more flexible.
Hello there!
We want all of our customers to have a convenient and worry-free experience and we're very disappointed this hasn't been the case for you. We're only able to deliver on specific days in certain areas due to carrier availability and restrictions. But we'd be happy to look into this further. With that said, I'll be sending you a private message!
I had a problem with my subscription. Alex F fixed it and was very pleasant and professional. Great!
Hi Lesa! While I'm disappointed to hear that you had a subscription issue, I'm very happy to hear that Alex was of great assistance. I loved hearing -- very pleasant and professional Thank you, again!
In the chat I got to interact with Regina. She was very knowledgeable about plant based organic foods. She was Awesome! She is an asset to your company.
Hi Paul! Thank you so much for your 5-star review! I'm so happy and proud of Regine that you were provided excellent customer service, including her knowledge on plant-based meals. Thank you again for reaching out to us!
My husband and I tried Freshly. The food was fine, it just reminded us too much of eating airplane food and we decided it wasn't for us. Just as we decided it wasn't for us, our next order was charged and we got a confirmation email. Womp womp-- my email had put all of our follow-up emails in spam and so I was very confused about why we were receiving more food. Anyway, I explained all of this to Alex F. In the little chat box and received friendly, succinct, and helpful customer service. I'm really impressed!
Hi Renae! Thank you so much for your honest review. While I'm disappointed that you found your meals only fine, I also know that we're not a fit for everyone! But, I'm very proud that Alex took good care of you with the customer service you received! I'll make sure to pass along your feedback, and I'll follow-up with you privately to see if we can be of further assistance.
Accidentally missed the deadline to skip a week. Used the chat function, and Regine very quickly took care of it. She could not have been more friendly! Love Freshly, and love this service!
Hi Amber! Thank you so much for your 5-star review! I'm so happy that Regine got you taken care of with your skipped week issue. I will pass along your kind words. And, I love the fact that you love Freshly and the service we provide! Thank you, again!
Ron did great - and was so patient! He worked with me and was so helpful.
Great service! Friendly and helpful!
Hello Sherry, thank you for sharing your thoughts with us! It's one of our topmost priorities to provide a remarkable customer service experience, and knowing how Ron took care of everything for you absolutely knocked our socks off!
Regine was very quick in efficient in resolving my issue with my freshly order. This is what keeps me a freshly customer (along with the good food of course!).
Hi Blake! Thank you for letting us know of your happiness with Regine. I'll make sure to pass along the review! And, of course, we're happy you're enjoying your meals!
I have been using Freshly.com to supply me with weekly meals. For next week I was unable to access internet and needed to change one of my meals. So upon returning home, I chatted with Regime at Freshly who quickly changed the meal for me. She was most helpful. Thank you for your support.
Hi Joanne! Thank you so much for the 5-star review! I'm very happy to hear that Regine was able to assist you at your time of need! I'll make sure I pass along your kind words to Regine!
Trying out Freshly for my father in law who lost his wife recently to Covid. The order was a day late, but my father in law thought his first 2 meals were delicious. Freshly kept us informed the whole time and the food was packaged securely so the lateness was ok. I chatted with a Regine because I thought the billing was incorrect for the second week of meals. Regine looked it up and realized the promotion did not hit our 2nd week meals. Regine fixed the issue in less than 5 minutes. So far the customer service at Freshly is excellent.
Hi Amy! Thank you so much for sharing your experience. We're elated to hear that your issue was resolved quickly with the help of Regine. We hope you continue to have a wonderful experience with us.
Nathan B is the best! He helped me fast and efficiently. He didn't argue or ask questions he just quickly helped me.
Thank you so much for the positive review, Teena! I'm glad to hear Nathan was quick to take care of you and your concerns! No worries, I'll be sure to share your appreciation with him!
Prompt delivery. Well packaged. Excellent personal customer service = Regine... made my first week easy!
Thank you for taking the time to review us, Penelope! I'm thrilled to hear Regine provided you with excellent customer service! I'd be happy to share your wonderful review with her!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathleen! Thank you for reviewing us!
We're very saddened to hear how we can't be a perfect fit at this time. We understand that people have different tolerance when it comes to spiceness, and we will be more than happy to take note of your feedback and pass it along to our kitchen. It's also nice knowing how Justine took good care of you! We'll let him know how amazing he was.
We're looking forward to cooking for you again someday!