FreshlyReviews 7,505

Had a few questions and Nathan B. Had all the right answers. Confident that my subscription with service will be smooth sailing.

Csy M. The Freshly customer service representative could not have been any better. I could not eat 7 of the 12 meals I received as they were completely inedible even with my trying to add things to make them edible. Horrible. Some what I imagine dog food would taste like. Based on satisfied customer reviews I guess the person preparing my areas meals in Manhattan NEEDS TO BE FIRED. I was hoping having meals delivered would greatly reduce my frequenting grocery store. I was really disappointed until my mother told me about 5 day meals from Nutrisystem at Walmart.com. I'm on my 3rd day and lost 3.6 lbs I put on from pandemic. So, a silver lining. Hope everyone has better luck with their "chef" preparing their meals. Healthy New Year.

I've been wanting to try Freshly for some time now and finally decided to give it a try during one of their special offers. I'm not much of a cook and haven't been great about eating healthy. This service has helped with all of that. There are a lot of different options to choose from and I have been able to try out dishes I normally would not have if I would of had to cook them. Some of the healthier options I was a little skeptical on how they would taste, but they were very delicious.
The app is really easy to use and the company sends you plenty of notifications & reminders on when your order will arrive. I unfortunately did have an issue this week with the shipment not getting delivered, but both times when I talked to customer service, rep Precious on the first contact and then Pheter on the 2nd, they were very friendly & helpful and were able to give me a credit for that week's meals. I've been very pleased so far with their service and it has helped me on my journey of eating healthier.

Nhonie was very helpful with my process to cancel my subscription. We like freshly, but have decided to try a different meal plan at this time.

I would like to thank Pheter, for all the help, the quick friendly responses, and patience with helping me update my order.
Thank you.

I had some one lie to me about how great this service was and claimed they offered way more than advertised. The guy said they double up your meals and sent them fresh each day. Turned out that non of that was true. The guy lied to me to get me to sign up so he could get a discount for referring someone.

This of course was not freshly's fault. Yet they took the issue as if it was and did every thing they could to fix the issue. I talked to their customer service. I said i was sorry and i knew it wasnt their fault. But i requested a refund and to send back the meals. For safety reasons they could not take back the meals. But they gave me a full refund and told me to keep the meals to try them out and gave me a 10$ discount if i wanted to try them again in the future. I was broke and was scared that my monthly budget was at risk. They did an amazing job. When i get back to work im going to give them a proper try and subscribe just off the way they handled it.

I had numerous questions and Mel was very helpful in answering them. I was sending a gift subscription (I am not a user) and wanted to be sure I was doing the gift correctly.

I have received two orders from Freshly. Both arrived on time and were cold (even after sitting on my porch for 5 hrs!). The meat quality was excellent and they were all very tasty. My only issue was the portion size. I'm sure it would be adequate for most of you though! Also due to a financial change I felt I needed to cut back somewhere. I talked to Agassi online. He was kind and very professional. He answered all my questions and was really quite helpful. If all Freshly personnel are as qualified as Agassi, the company is in good hands!

Please stop sending me food and billing me I no longer want your product I have tried to un subscribe Multiple times including having to pay $37 to stop being built which is ridiculous. Overpriced I am not enjoying the food and do not want my account deducted any longer stop my subscription please