FreshlyReviews 7,505

Like any service they all have occasional hiccups. I can't thank Freshly for outstanding care of their customers. I travel daily for work and am gone 75% of the year, as cabin crew these meals keep me healthy and full!

I ran into an issue with the holidays and I reached out to Freshly for help. Bryan was absolutely amazing and helped me quickly fix my problem. I am so appreciative and grateful to him.

I needed to cancel an order I'd meant to skip and it took 5 minutes on their chat bot for them to help me out with this issue! Freshly is great! :)

Pheter quickly helped find my missing gift subscription for my father-in-law in time for Christmas with no issues in just a couple minutes. Thanks!

Excellent customer service, made me aware of the terms of the order. Which was good to know since it was done as a gift. There should be a one time gift option especially during this time when the elderly are unable to get out.

I've been using Freshly service for nearly a year and I've never had any issues. This recent delivery was missing 2 meals (I'm sure due to the holiday rush.) But, customer service was able to resolve the issue quickly and easily. Prescious was extremely helpful on the chat and promptly provided a credit to my account.

Katie was awesome in helping me out.
Don't have the food delivered yet but great customer service! Excited to try the food!

Had an issue with an order being processed and the rep, Joyce A. Easily took care of the issue with ease.

Excellent, helpful service from Alex F.
Have me the exact answer to my question along with a link to look further into a gift card I would like to get for My Brother who has a subscription with Freshly for quite a while and loves the meals.

I used the chat box to clarify some questions we had about giving a Freshly subscription as a gift. Rogen quickly responded and explained our options clearly. Very friendly; very helpful.

I had a delivery problem and Alex F. From *******@freshly.com remedy the situation quickly. Awesome service!

Adrianna was very helpful with helping me handle my immediate issue, and she took note of another one I had mentioned and made sure I was able to have that handled as well. She was friendly and my issue was resolved promptly.

Bryan responded to and resolved my issue within 2 minutes! He was friendly and helpful. I appreciate the great customer service!

He helped me resolve my issue very fast. I didn't think it would be so easy but it was. I will definitely be back!

I recently reached out to freshly after forgetting to cancel an order in time. My chat representative Leonah was so quick and helpful! I greatly appreciate the flexibility and it makes me more likely to use freshly in the future!

Freshly ALWAYS goes the extra mile to insure that you are accommodated. Today I spoke with Nhonie and he was so caring and helpful with my request. He went beyond the call of duty by a long shot! Freshly responds to customers as people rather than account numbers. I'm writing this a few days before Christmas in a covid-world. I told Nhonie that I was nominating him for the Good Santa of a bad year.

Mel answered quickly and concisely and was very helpful. All of my questions were answered to my satisfaction.

I've been using Freshly for a couple of months now and it's been a great experience. I've really enjoyed the majority of the meals. They're delicious and filling and easy. Everything has always been delivered on time and the one instance where there's been a mistake in my order, they were able to rectify it in only a few minutes. Great food and excellent service. I would definitely recommend them.