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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Nhonie was fantastic! She was super helpful and I am so grateful for her help. My request was kind of confusing too, but she solved it super quickly.
Customer Service is only a chat away.:)
And Customer Service is very helpful.
Also, the Freshly meals are delicious!
Looks like we ticked all the boxes! Thank you for this amazing feedback, Felicia!
The order did not arrive. Chat with Pheter. The order was RESENT. Discard old order if it arrives. BUT WAIT same tracking number. Chat with Abbie. Original order NOT sent, CDS picked it up today. The order will arrive today. Checked my dashboard. ORDER CANCELED. Chat with KENNY. Yeah, it was canceled. You got your money back. No CANCELED. See I sent you a PICTURE. Yes Kenny I can read. Kenny has a hot key for "I'M SO VERY SORRY." I've had some good meals and some bad ones, but the customer service this morning has really changed my thoughts about your service. Pheter was nice. Abby was great. Kenny sucked. Is Kenny a supervisor, because he really didn't care and that came across in the chat. I bet he's a supervisor.
Hello Connie,
We deeply apologize for all the trouble this may have caused you. This isn't the experience we want any of our customers to go through as your satisfaction is one of our topmost priorities. In line with this, I'll be reaching out to you privately to gather more information as we'd love to patch things up!
I've been more than pleased with the quality!
Delivery has been troublesome through the Covid holiday season. Divers don't have the masks and PPE they need to come into the apartments and deliver appropriately so packages are stolen.
Be aware and it may be advisable to wait til AFTER the holidays to join. Delivery is no reflection on Freshly. Their customer service is great!
While we're saddened to hear about the trouble with your deliveries, we're so glad that you were given the assistance all of our customers deserve. It also warms our hearts knowing how you're loving your Freshly meals! Thank you for this review!
Christopher assisted me and was a great help in cancelling my order and issuing a refund for a shipment that was supposed to ship today. He was pleasant, professional and very helpful from start to finish. Great and prompt customer service and he also provided future information informing me when my future orders are scheduled and changes I can make before shipment! Thanks again Christopher!
Thank you very much for taking the time to leave this review, Corisia! We're happy to hear that your issues were quickly resolved with Christopher! We can't wait to let him know. Thanks for being part of the Freshly fam!
My order was delayed in shipping. In addition to meeting me know by email what was going on, they credited my account for a meal. When it arrived late enough to be warm and unfit to eat, I contacted customer service. Josh was prompt and friendly, refunding my meals, and an additional credit. The only thing that would make it better is getting replacement meals sent.
Hi Cora! Thank you so much for this wonderful review! We're so ecstatic to hear Nhonie was able to give you gracious and efficient customer service. We hope we continue to impress you!
Kate was very helpful and professional! Thank you for your great customer service!
Thank you so much for this lovely review, Sheila! We'll be sure to let Kate know what a fantastic customer service experience she provided.
Ron was incredibly helpful, polite, and professional! He quickly researched my problem with my order, gave me a credit, and was incredibly efficient with his solution.
He gave fantastic customer service!
What a quick and perfect solution, Ron! Thank you so much for your excellent review, Kate! Ron will be so happy to hear about this!
This was my first order at Freshly. The delivery service could not find my apartment, so did not receive my meals tonight. Jay, whom I spoke with on Chat, was extremely responsive and helpful. I look forward to seeing more of what this business has to offer.
Another job well done for Jay! Thank you so much for the awesome review, and welcome to Freshly, Sally! We hope to provide you the true Freshly service on your next upcoming orders! We appreciate your patience with us, Freshly fam!
Jay R. Was very helpful when receiving my feedback on a few concerns. Hopefully, the company is able to take my thoughts and needs into consideration as someone who is lactose intolerant.
Thank you so much for the 5-star review, Robert! All of your feedback and suggestions are very important to us! No worries, they're being passed to our team for review and future considerations!
I had my first need to ask for help with a future order and received all the help from my chat mate Rogen. If all your people are as quick and anticipating for for the possible next question I might ask I know I to have a very good relationship with your company.
Thank you so much for the 5-star review, and welcome to Freshly Bill! I'm so happy Rogen was there to take care of you and your concerns! We truly hope you enjoy our meals and service for a very long time!
Very responsive customer service. DJ was a big help, and a pleasure to deal with. The food is delicious. Highly recommend.
Thank you so much for your fantastic review, Pam! I'm so happy you had a seamless conversation with DJ! And of course, I'll be sure to share your review with him!
I have just placed my initial order. I am waiting to receive my menu items that I was able to select from a wide variety of options. I had a question that customer service was able to help me with and I have been very pleased with your company so far.
Thank you for your excellent review, and welcome to Freshly, Jinger! We're always proud of our world-class customer service, and I'm so happy you get to have wonderful communication with them! We hope you enjoy your first package from us!
Hi, just writing a review for Freshly. They are a fantastic company. Their meals are very good and well proportioned. Great alternative when I am tired of going to the grocery story and getting delivery for a while. If I ever have problems with anything, their support team has been very nice and responsive via live chat.
Thank you so much for the heartwarming review, John! Our hearts are so full of your kind words! We hope you continue to love our meals and service!
Meal will not be available, but the service was great The meal may return in the future. Let's wish it does.
Thank you for your awesome review, James! No worries, we do a weekly meal rotation to give space for our new meals and to keep the variety going, so there's a chance for our old meals to comeback! And of course, I'll be sure to share your interest with our kitchen!
When I had a problem Rogen helped me take care of the issue which was very small. They forgot to pack one meal, but being it is during the holiday week isn't a big deal. Plus they credited my next order. I am so far very satisfied with freshly.
While I'm bummed to hear that there's a little hiccup with your recent delivery, it's a sigh of relief knowing Rogen was there to sort things out for you! For sure, he'd be so thrilled to hear your 5-star review! Thanks for reviewing us, James!
Christopher was wonderful helping me to cancel my order when last minute I realized we don't need next week's meal plan due to Christmas. Really appreciate the easiness and hassle free help!
Thanks for your excellent review, Sherry! I'm filled with joy knowing how Christopher was there to the rescue! Of course, a very big shoutout comes his way for doing such an incredible job assisting you!
Fritz was great. Professional. Understood what I needed help with and did his best to assist. Easy to work with
Marvelous! I'm beyond delighted to hear Fritz was able to provide you a remarkable customer service experience! I'll be sure he gets the shoutout he deserves for being on the ball in assisting you. Thanks for your 5-star review, TZ!
I really like Freshly but my son will come to cook for the holidays. I was sure I skipped my delivery, but the misunderstanding was efficiently dealt with by my online chat helper. I am so grateful for the help and prompt service. Look forward to dealing with you again.
Thank you for reviewing us, Madeline! I'm happy to hear our customer service was able to assist you promptly! It's always our pleasure to help out!
Great customer service thanks for all your help. I really appreciate the professional attitude and speed of the response.
Thank you for reviewing us, Tony! I'm thrilled to hear you're enjoying our customer service! It's always our pleasure to assist.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Another job well done from Nhonie! Thanks for the stellar rating, Helen!