FreshlyReviews 7,505

I spoke to Vince on your chat line and he was amazing at answering all my questions! He sold me on the Healthy meal so I'm looking forward to purchasing the product!

I had mistakenly put the wrong email address for a gift subscription. And Regine was very helpful in rectifying the situation.

Agassi was an outstanding customer service rep. I wish other companies had this kind of employees. They were very informative, understanding and quick to provide useful information. They were about to help me out and provide me with a solution quick and easy.

Jay R. Resoponded to my call and answered all my concerns and helped to change my delivery address due to the holidays and he reaqched out to everyone he could have and helped with all my needs! Great, communicative and responsive to the best of his ability. Thanks JAY R.

I contacted the chat option for Freshly and Brian answered. He helped me with my issue and it was so easy. Thank you Freshly!

Regine was very helpful and processed the order exactly as I specified. Very happy she was able to help.

Nathan B. At Freshly was very expedient in helping me with my requests. He was also courteous. In addition, the meal choices at Freshly are wonderful as is their delivery service.

Nhonie helped me with an incorrect delivery. She was very quick and helpful and was able to get me a refund on my purchase.

Kenny helped resolve my Christmas and New Year's delivery cancellation concerns. Very friendly and helpfu! Thank you, Kenny!

Kenny was incredibly helpful and friendly in assisting me with an order cancellation. Thank you Kenny!

I have been a Freshly customer for a year. I order meals for my 92 year old father. The meals are great, customer service is wonderful, and even the delivery person is a gem!

I chatted with Kenny who fixed my problem in under a minute, provided a good explanation of what happened, and offered me a solution to completely rectified the problem. Couldn't ask for anything better.

I needed help with my freshly order for the upcoming week. I tried taking care of it in my account, but then noticed meals were still set to deliver. I had an online chat with Mel and the issue was quickly resolved!

Freshly delivery did not show up as usual. Shipper said they would check into it and never got back with me. First time we have had an issue in the couple of months we have been getting deliveries. Finally chatted with Freshly to resolve. Nhonie was great, I got an apology and a refund for this delivery. On to next week and more meals:-)
Mike B 12/20/20

In attempting to skip 2 weeks during the holidays I ended up needing to chat with a rep. Nathan B. Was very helpful in this regard!

I needed to cancel an order and request a refund because I was going to be out of town. I simply started a chat and Christopher was very helpful in cancelling my order and issuing a refund to my credit card. He was quick and efficient. In terms of solving a problem and getting the outcome I desired this was one of the best customer serviced experiences I have ever had with a company. A great reflection on the Freshly company.

Vince was so helpful, and my issues resolved so quickly. He took care of everything for me.
Great customer service!

I just had the best customer service experience in a very long time. Shin was courteous, professional and quickly resolved my issue. He was very helpful and makes me think very positively of Freshley.

Customer service is always quick and easy with Freshly. The chat agents are always very helpful and quick with making changes to orders if I miss changing before being charged.

Thanks!

Jay was very helpful in fixing my situation involving an early missed order confirmation the week before Christmas.