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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Our order was delayed because of the huge snowstorm. Agassi was able to check into the order and told us it was credited on our account. I appreciate his help and very quick pleasant service.
Rogen was so helpful in adjusting our delivery over the holidays and solving our problem quickly and without any trouble! Appreciate his solution-oriented attitude!
Thanks for sharing your experience with us, Devon! We're glad to hear that Rogen was able to provide the 5-star customer service experience that you've come to expect from us. Happy holidays Freshly Fam!
Diana S was amazingly fast and efficient with my issue. She took care of everything and now I can relax.
Thanks for the 5-star rating, Marian! We're glad to hear that Rogen was able to pull through! Happy holidays, Freshly Fam!
I was really confused by this but Regine came to the rescue and was so patient with me and helped me figure out what was going on with my account. She also answered a whole bunch of other questions for me. Great service! I love Freshly!
Thank you for the 5-star rating, Brenda! We're so happy to know that Regine was able to address all of your concerns. She's always been one of our best so we'll be sure to share your thoughts with her too! We're happy to be cooking for you, Freshly Fam!
Efficient professional courteous customer service from Rogen today. Much appreciated. Thank you Freshly!
Thank you for sharing your 5-star rating with us, Jorge! We'll be sharing your thoughts with Rogen too! We're happy to have you in the Freshly Fam, Jorge. Happy holidays!
Vincent was excellent. I was logging in to skip my next week delivery and received the order confirmation before I could get logged in. Vincent helped me to cancel the order and add back my discount promotional amount. Excellent customer service by Freshly employee Vincent!
Thank you for sharing your Freshly experience with us, Sarah! We're just so happy to learn that Vincent was able to provide the 5-star customer service experience that we've become known for. Happy holidays from the entire Freshly Fam!
There was a glitch in the shipping schedule and Shin fixed it for me. I have been really loving it that I no longer have to cook or go shopping.
Thank you for the 5-star rating, Les! We're thrilled to hear that Shin was able to get to your concerns quickly. Nothing beats fresh, wholesome meals, We're just happy to have you with us, Freshly Fam!
Rojen was very helpful to me in resolving an issue and was very pleased with overall experience and compensation. Rojen was quick to provide a solution and added an extra compensation that was very helpful.
Thank you for sharing your Freshly experience with us, Amanda! We're so glad that Rojen was able to sort things out for you. We'll be sure to share your thoughts with him too! We're happy to have you with us, Freshly Fam!
Pheter was cordial, solved my problem in minutes. A pleasant experience with customer service is hard to come by, so this was appreciated.
Thanks for the 5-star rating, Sandra! Pheter has always been one of our best, we'll be sharing your thoughts with him for sure. We're just happy to hear that everything got sorted out. We're glad to have you with us, Freshly Fam!
He was very helpful and very informative. This was my first time getting a subscription of any food box delivery.
Thanks for giving us your 5-star rating, Young K. We'll be sure to share your thoughts with Pheter too! Welcome to the Freshly Fam!
I misspelled my dad's email address on his gift card and Pheter fixed in a matter of minutes. I am very happy.
Thanks for the 5-star rating, Julie! Pheter has always been one of our best, so we're not surprised at the 5-star customer service experience. We're just happy to hear that everything got sorted out. We're glad to have you with us, Freshly Fam!
Had a shipping mix-up, but Pheter quickly addressed the problem and more than made up for the error. They way I see it, we get to try some items we hadn't ordered before! We also like that we can cancel orders ahead of time of it's not going to fit into our schedule. And the food is great!
Thanks for taking the time and sharing your experience with us, Karen! We're thrilled to hear that Pheter was able to turn your experience around for the better. We absolutely appreciate how cool you are about the entire situation, but rest assured that we'll continue to work on it to prevent it from happening again in the future. We're just so happy to have you in the Freshly Fam!
Customer service is always super responsive and helpful. Nhonie quickly addressed and resolved my issue. Food is good!
Thank you for the 5-star rating, Don! We're glad to hear that Nhonie was able to sort things out for you right away. We'll be sure to share your thoughts with our chefs too! We're happy to have you with us, Freshly Fam!
I talked to Reg today after incorrectly inputting an email address. He fixed my problem quickly and resent the email to the correct address. Freshly's chat option is the best!
Thank you for sharing your rating with us, Janis! We're happy to know that Reg was able to sort out that hiccup for you. We're always going for that 5-star rating, so don't hesitate to reach out to [email protected] for any thoughts on how we can improve. Have an awesome day!
Fiba, was very helpful with my question, Thank you for the quick and fast response, Great customer service.
Sincerely, Rose
Thanks for the 5-star rating, Rose. We're glad to know that our friendly Fiba was able to sort things out for you. We're just glad to have you in the Freshly Fam!
Kenny was very helpful, I will check to make sure he has followed through with my request. I have to wait and see if I get a response at my email
Thank you for sharing your rating with us, Kathleen! We're glad to know that Kenny was able to assist you, he's always been one of our best! Don't hesitate to reach out to us via [email protected] should you need any assistance! Have a great day Freshly Fam!
Great service! I had a crazy week and forgot to skip my service before Christmas. They kindly canceled the order and refunded me. Quick and fast response through the chat.
Thanks for sharing your experience with us, Kristina! We're glad to have you in the Freshly Fam!
Kate was a great help answering questions and giving me information regarding placing future orders. I am new to Freshly and have enjoyed the meals. The vegetables are quite good and the chicken is tender and moist.
What a quick and perfect solution from Kate! Thank you so much for sharing your Freshly love, Susan! We love cooking for you, Freshly fam! We hope we can continue to impress you!
I spoke with Charm, who assisted me in canceling an order past the official deadline to do so. They were immediately helpful, kind, and fast in giving me assistance, and had my issue resolved in about 5 minutes.
Oh wow! Thanks for sharing this amazing review, Adam! We're elated to hear that Charm made the cancelling of your order quick and easy. We'd be happy to share your kind words with her. Thanks again for the 5-star rating!
Freshly is always super refreshing to deal with if there is an issue. It is quickly resolved with great customer service and care. Thank you Freshly and Joyce! Not to mention the food and service is always great.
Thank you so much for the heartwarming review, Zachary! I'm so happy Joyce was there to take care of you and all of your concerns! I can't wait to share your kind words with him!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're loving the 5-star rating, Katherine! We're glad to hear that Agassi was able to assist you despite the weather affecting your delivery. We appreciate your cool attitude with the entire situation. We're just so happy to have you in the Freshly Fam!