On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
Delicious food & great customer service!
Freshly provides variety, and seasonal menus. Packing keeps food fresh, not frozen, & ready for the microwave!
I had technical issues with the app and Adrianna was great at resolving my issue. My family and I have been enjoying the meals.
I absolutley love Freshly! The meals are very good and good for me. I love the ease of grabbing one from the freezer on my way to work. Keeps me from going to a fast food drive through. The portions are very generous. Never tried one that I didn't like. I'm addicted to Freshly.
Thank you so much for the heartwarming review, and welcome to Freshly, Tina! I'm so happy to hear you're enjoying our meals so far! Definitely watch out for more delicious meals headed your way because we plan to keep you for a long time, Freshly fam!
The live chat is super helpful and convenient. The worker was super kind. The meals are delicious and Jay R is awesome!
Another job well done for Jay! Thank you so much for your excellent review, Chelsea! I'll be sure to share your praises with her!
Jay R from Freshly helped resolve a missing order issue. Very helpful The issue was with the carrier, so they issued me a full refund and a instore credit for my next purchase. Thanks!
Thank you so much for the awesome review, T! I'm so happy Jay was there to make things right for you! No worries, I'll be sure to share your appreciation with her!
Customer Support is amazing.
Really glad Freshly has such great customer service through folks like Shin.
The meals are good too, have lost 20lbs through using Freshly
Thank you so much for the 5-star rating, John! We're always proud of our world-class customer service, and I'm overjoyed to hear Shin was able to carry out our mission and vision well! I'll be sure to let him know how awesome he was in helping you!
I have received Freshly for a while now. It is approx $12/meal when I order 6/week. Although that sounds pricey, it is worth it to me. The meals are very tasty and easy to prepare. Just microwave! I have a healthy appetite and they actually fill me up. ALL their choices are GLUTEN FREE so I don't have to worry about that which is so amazing! They have a good selection and rotate the options. The calories are lower than what they would be if I cooked a similar dish. The deliveries come on time and well packed with recyclable materials. I don't have to spend time wondering what to cook or how much I'll spend extra at the grocery store. The ingredients are quality and they don't have weird additives. Whenever I work a bunch in a row, these guys are my go to. They're great! They have great customer service too. I chatted with Vince online and he helped me change my delivery address with ease. Everything about Freshly has been easy peasy.
Thank you so much for the heartwarming review, Leisl! I'm so happy Vince was there to take care of you and all of your concerns! I can't wait to share your kind words with him!
Speedy and thorough! Was able to address my gift concern while we chatted. Look forward to sending great meals to my mom for the new year!
Thank you so much for sharing your Freshly love, Michelle! We truly hope your mom enjoy our delicious meals! Happy holidays to you and your mom!
He was patient with me and did a great job explaining to me with the details of what I needed to get through this
This is absolutely what we love to hear! Thanks for reviewing us, Gerald! I'm filled with jubilation knowing you're pleased with our customer service!
Excellent customer service. A rarity in this day and time. Thank you, "Prescious". Oh and cool it on the carrots. Ick. Way too many. Thanks
Hi Diane, thanks for taking the time to provide us with your 5-star review! It's wonderful to hear that Prescious was on the ball in assisting you! I'll be sure to share your kind words with her!
I would like to say is he or she is very professional person, assisting me so well, he explain to me about my orders how it goes. I'm talking to him like i know him so well. I like him or her.
Sounds like MJ was on the ball again! Thanks for sharing your 5-star worthy customer service experience, Michelle, of course, a very big shoutout comes MJ's way for doing such an incredible job assisting you!
Customer service was on point. Joyce was quick, friendly, and efficient. Couldn't ask for much more.
Excellent! Another shoutout for Joyce! Your 5-star review means so much to us! Thanks for sharing your incredible customer service experience with us, Yusuf!
So far we have loved all of the meals we've tried. We will be out of town next week and wanted to skip the week of orders. The message thread was quick, easy and efficient. Joyce A. Was prompt and helpful.
Exciting! Sounds like we're off to a great start! Thanks for dropping your 5-star review, Kristin, and of course, I'll be sure to give Joyce the shoutout she deserves!
Delivery and quality of this food is quite good. Communication was initially disappointing but fortunately I was contacted by someone who handled things very well and made adjustments to my account. The person was named CJ I believe..
While I'm saddened to hear that your customer service experience started on a low note, I'm filled with joy knowing CJ was able to sort things out for you! For sure, he'd be so thrilled to hear your review!
Vince did a great job of helping me with a refund. Great customer service and I will never hesitate to recommend Freshly because of people like Vince!
Hearing this is truly a joy to behold! Thanks for showering us with your Freshly love, Tim! Feedback like yours is the reason why we're so driven to provide excellent customer service to our valued customers!
I forgot what day it was so I forgot to cancel my delivery in time (I'm going out of town so the food would go to waste). Vince helped me cancel my order and issued me a full refund so quickly and without any hassle. Best customer service I've had in months!
That's incredible to hear, Libby! I'm thrilled to hear Vince was there to the rescue! I'd be sure he knows that you've been very pleased with his assistance! Thanks for your review!
Agassi was a great help on what I was acquiring about. Thank you for the great customer service. Will definitely reach out again on any questions.
Hi Jason, thanks for sharing! I'm glad to hear Agassi was there to shed some light on things but of course, should there be anything that we can do to make your Freshly experience 5-star worthy, don't hesitate to connect with us at [email protected] -- we're always willing to lend a hand!
Very prompt, and helpful! Fast answers with no run around, and finished quickly, and friendly! Thank you!
Providing a quick and efficient customer service experience is always on top of our priorities so knowing you were assisted by our Customer Care Team with utmost value absolutely knocked our socks off! Thanks for your review, Alexis!
I forgot to cancel my order before the cutoff time and my account was charged. I got on chat and was transfered to Jay R. Who understood exactly what i needed and was able to locate my subscription and cancel it for me and credit back my account. He was so helpful and quick at getting this resolved. Thank You
Jay R to the rescue! Thanks for dropping your 5-star review, Margaret! I'm beyond delighted knowing Jay R was there to take good care of your concern!
I ended up with 6 of the same meal on order after skipping a few weeks because they update menu items regularly. The charge to my Amex reminded me that the order was placed. I contacted the chat line through the confirmation email and Shin was very helpful, even walking me through current menu items since I didn't have a menu available. All from my phone inside the built in browser in the email program, too. The technology and the human on the other end were both top notch.
Oh WOW -- that's an excellent customer service experience right there! Thanks for reviewing us, Tom. I'd be sure to share your incredible review with Shin!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Margie, thanks for taking the time to provide us with your 5-star review! It's wonderful to hear that Adrianna was on the ball in assisting you! I'll be sure to share your kind words with her!