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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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My promo code did not get applied to my order so I sent an online chat to Freshly and was connected with Regine. She was super quick at solving the problem and took care of it right away. She was professional and helpful. Thank you Regine!
It took a long time to find someone from Freshly to text with. As new members we have received two shipments of regular meals and one shipment of Keto meals. We are missing some deserts that where ordered. With meals stacking and the Holidays next week all we needed to do was delay orders for the next two weeks
Hello Gaye, thanks for reviewing us! I apologize for your recent experience. However, I'm afraid we don't offer desserts as of the moment but I'd definitely be happy to assist with your concerns. Just email us at [email protected] and I'd be more than happy to check this one for you!
Had a great chat experience with Bryan. Quick, understanding and super helpful. This type of service reflects well on Freshly.
Hi Burt, thanks for the 5-star rating! I'm grateful to hear that you've been satisfied with Bryan's help. Thank you and I hope you'll continue to enjoy!
I CHATTED WITH RON ABOUT THE PROGRAM. HE WAS VERY THOROUGH AND INFORMATIVE. HELPED US TREMENDOUSLY AND IS RESPONSIBLE FOR OUR DECISION TO USE FRESHLY.
Hello William, thanks for the perfect 5-star rating! It's nice to know how Ron was able to provide you with excellent customer service. Welcome to the Freshly fam!
Just had a chat with Mel and she was able to help me with my problem in a timely fashion. Thanks for the great service.
Hello Pat, thanks for this review! I'm pleased to hear Mel did an incredible job helping you out with your concerns. She'll definitely be happy to hear about this! Thank you!
I talked with Charm about cancelling my deliveries, she very helpfull. While the food was good it didn't do anything for my hunger. Some were better than others.
Hello Robert, thanks for reviewing us! I'm sad to hear our meals weren't able to satisfy you but we're grateful for the chance you give us to cook for you. Thank you and I hope we'll be able to cook for you again!
We've been using Freshly for over a year and love their healthy and fast meal options. Having something easy to pull out of the fridge and warm up is a lifesaver on busy nights, especially when I can trust it to taste good and not be bad for my body or waist line.
Also, their customer service is fast and friendly. Pheter helped me out via chat this week with the first meal mixup we've had (after MONTHS, so still a great track record). Easy as pie to get things straightened out.
Thanks, Freshly and Pheter!
Hello Leigh, thank you so much for sharing this with us! It's truly our honor to cook for you and I'm happy to hear how satisfied you are with our meals and customer service!
Prescious was SUPER helpful when I made a stupid mistake while buying an e-gift card for a friend. She quickly and easily fixed the problem and stayed in the chat with me until we were sure that the issue was resolved. Great experience!
Hi there, thanks for leaving us a great review! I'm pumped to hear how Precious made your experience truly spectacular and assisted you with your concerns for today. I can't wait to share this feedback with her! Thanks again!
I received great help today on a chat form with Pheter answered all my questions and helped me threw some issues
Hi Jeff! Thanks for this wonderful review! I'm pumped to hear how helpful Pheter was and I'll definitely let the team know about this! Thanks again!
Due to issues beyond my control, I had to skip a couple weeks. I had no problems, whatsoever. Pheter was very helpful.
Hello Dave, thanks so much for reviewing us! I'm delighted to hear Pheter was very helpful to you with your concern to skip weeks. I'd be more than happy to share this feedback with him!
The chat help was very prompt and efficient! Pheter was excellent and answered every question!
We will be buying this as a gift for our parents and hope the food is as great as the online customer service!
Hello there, thanks so much for taking the time to review us! I'm happy to hear that you're satisfied with the customer service provided by Pheter. I'll definitely share this with him and we couldn't wait for you to try our meals! Thank you and welcome to the Freshly family!
Omid was terrific. Answered every one of my questions. It would be nice if you came out with an email to remind you to change the meals. First time around I will have the same 6 again but that works. I will try something new next time.
Hello Mark, thanks for reviewing us! I'm happy to hear Omid was a great help to you. I apologize for the trouble with your recent order however, we usually send email notifications and reminders to make changes to your order before it's confirmed. I'd be happy to check and inform you of your weekly deadline so you wouldn't miss changing meals on your upcoming order. Just send us an email at [email protected] and we'd be happy to help!
I'd like to compliment Mel for the great service she gave me this morning. I had to cancel my order and subscription due to COVID challenges (job loss) and Mel was helpful and understanding.
Very impressed with the customer service and especially Prescious. She helped me with my issue quickly and absolutely to my satisfaction. Thank you!
Hello Cynthia, thanks so much for leaving us a positive review. I'll make sure your kind words will reach Precious. Thanks again!
I had forgotten to skip the upcoming week's delivery and was charged (it hadn't shipped yet). I used the "Live Chat" feature on the website. I spoke with Prescious and she was able to quickly cancel the delivery and credited my credit card. Freshly's customer service is great and she was very helpful!
Thank you so much for you fantastic review, Kimberly! We're so happy to hear that Prescious was able to assist you with your delivery issue quickly and efficiently.
I am very new to Freshly, and in my second week had questions. I used the site to message a customer service representative. I believe her name was Asassi. She not only answered my questions, but stayed with me and set up a change in my ordering. She asked several times if there was anything else she could do. I have been very happy with the food and look forward to training my husband to a new and healthier way of eating. We are using the Freshly dinners as replacements for fast food. (He is a work in progress.) Thanks again Asassi!
Thank you so much for sharing your valuable review, Marilyn! I'm grateful to hear that you've been satisfied with our customer service.
I had forgotten to change my meals for the upcoming week, and I was super bummed bc there was oddly one I didn't care for much and was bummed I was gonna be stuck with again the following order. I thought I'd give it a shot to see if in the small window, I could have the order changed. I did a chat in the app and so glad I did. Regine assisted me in swapping those meals out just in time and with ease. Was very helpful and it was so easy no push back for me making a boo boo. Very thankful and now excited for next week's delivery. Thanks again Regine.
Hi Cassandra, thank you for taking the time to provide us with your wonderful experience with our customer service! We don't just aim to provide delicious meals but also provide excellent customer service so I'm really happy to hear that Regine did a great job in helping you with your concern.
Freshly is great all around! Great customer service, great food, and great delivery! You can't ask for a better service and they are really reasonable.
Thank you so much for the perfect 5-star rating, Eliska! I'm really glad to hear that you've been satisfied with our customer service.
Ron was extremely helpful in getting our order changed for the next week. We neglected to change in time and contacted Freshly. He was very patient as we worked through the order change. We very much appreciate his assistance.
Hello Kedra, thanks for the fantastic rating! It's nice to hear that Ron did an awesome job in helping you with your concern.
Kenny showed very good customer service... Very pleasant and very helpful. I had cancelled something and he corrected the issue and gave me a very good suggestion... you don't get to see a blessing like him often. Thank you
Hi Andrea, thanks for the perfect rating! I'm glad to hear that Rogen was an excellent help.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fiona, thank you for taking the time to provide us with your fantastic review! Our goal is to provide the best customer service as we can so I'm proud of how Regine was able to do a great job in assisting you with your concern.