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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Food taste is just OK. Also small portions. But customer service chat was quick & easy. Thank you, Assagi for helping me stop an order and cancel my subscription.
Thank you Freshly for your very very quick response & resolution while using your chat feature.
GREAT CUSTOMER SERVICE :)
Thank you for your awesome rating, Colleen! It's great to hear that you've been satisfied with our customer service.
I had a problem with one of my meals, and their support chat helped almost instantly and offered me a refund on the meal. Great service :)
Thank you so much for the awesome review, Leroy! I'm so happy that Marc E. Was there to make things right for you! I'll be sure to share your amazing review with him!
Pheter was very helpful with my issue (was missing a meal) in less than 5 min! He refunded the meal and let the team know so they could get to the bottom of it. Excellent customer service. Happy customer.
Hello Madeline, thank you for taking the time to review us! I'm excited to hear Pheter was able to assist you! I'd be happy to share your wonderful review with him!
Nhonie was extremely helpful and solving the order issue. They quickly answered several questions of mine and were friendly and knowledgeable in doing so. Thanks!
Thank you so much for this wonderful rating, Kristin! We're so ecstatic to hear Nhonie was able to resolve all of your issues in a speedy manner!
My family and I didn't like the quality of the meat. Especially the turkey which we love to eat when we make it ourselves. We have a new shipment arriving today because we forgot to cancel in time. At least the first two orders are more reasonable but Freshly has some work to do regarding flavor and texture of food. Precious was helpful in aiding me to cancel. The print was so small that I missed it until I asked for help.
Thank you for your review, Jill! I appreciate your feedback, and I'm sorry to hear that you didn't fully enjoy our service. We're working diligently to improve our meals though, so I will be sure your message reaches our team members and chefs! I'm going to reach out to you via private message to see if we can be of further assistance! Thank you, again!
Nhonie, was very helpful in answering my questions. Appreciated the insight given. Very informative.
Thanks for the 5-star review, Constance! I'm very happy to hear that Nhonie was very informative. Thank you for letting us know!
My question was answered promptly by Nhonie even though the chat line was busy. My question was answered politely and I was asked if there was anything else they could help me with.
Thank you so much for this tremendous review, Linda! It's great to hear that Nhonie was able to provide very efficient and helpful service. That's what we aim for!
I'm pretty excited to give my sister-in-law a week of Freshly meals to try! I used the chat function two separate times during the purchase... to find the correct gift section, and then again to correct an error I made inputting the recipient email address. Fast, efficient, effective... who could ask for more?
Thank you so much for this wonderful review, Deborah! It's great to hear that you had a very helpful interaction with our agent! We hope we can continue to impress you!
Chatted with Peter at freshly, he was very helpful and prompt with answering my questions. So far all the meals I've tried are very delicious.
Thank you for leaving this wonderful review, Angel! I'm very thrilled to know how you're liking our meals. I'll also be sure to give Peter a big shout-out for the job well done!
In addition to having excellent quality food and variety, really has easy, quick service through their chat app. When I needed to make a change to an upcoming delivery and the deadline had passed, I chatted with Precious who was quick and courteous and solved my issue right away
Providing a top-notch customer service experience is always on top of our priorities, so knowing how Precious took care of your concern in a timely manner absolutely brought us so much pride and joy! Thanks for your review, Ioannis!
Great Company with Great Food, Customer Service is always so helpful. I have lost weight and I have so much more energy since eating these meals.
Thank you very much for this review, Michelle! We're excited to hear our agent was super helpful in addressing all of your concerns! Thanks for being part of the Freshly fam!
She was super pleasant and easy to work with. Precious was efficient and effective. I was thankful for her help and kindness.
We love to hear you had a fantastic customer service experience, Deanna! We hope we continue to WOW you with our Freshly customer service experience.
I am a busy working mom and try to be health conscious. I would consider myself a foodie but I think I know when I am eating something of quality. I have so far loved every. Single. Meal that I have received. Additonally, the customer service has been great. I'm normally apprehensive of the "chat" function but the person was prompt and addressed my needs in less than 2 minutes.
Hi Kathleen, thanks for the perfect 5-star rating! We aim to provide not just delicious meals but also provide excellent customer service experience to our valued customers so I'm really proud to hear that you've been satisfied.
I had an order that I had forgot to cancel as I was going to be out of town. It was planning on shipping and had already been charged to my account. Christopher was able to reverse the order and charges for me very quickly and get everything settled. Very helpful and friendly, and fast. Couldn't ask for better customer service.
Thank you so much for this wonderful review, Jon! It's great to hear that you had a very helpful and friendly interaction with Christopher. We can't wait to let him know!
I made my first purchase on Freshly yesterday. Although I had problem with it, Pheter from support was able to resolve the issue quickly. Thanks to his help I am looking forward to my first taste of Freshly.
Welcome to the Freshly fam, Debra! We're so ecstatic to hear Pheter was able to resolve all of your issues in a speedy manner! We can't wait for you to try your meals!
Great customer service, very quick and efficient. I was advised of the issue and she resolved it immediately.
We love to hear you had a fantastic customer service experience, Joann! We hope we continue to WOW you with our Freshly customer service experience.
Pheter on Live Chat was very helpful in helping me change my menu selection. It was very fast and extremely easy thanks to Pheter.
Thank you so much for this tremendous review, Lynn! It's great to hear that Pheter was able to provide very efficient and helpful service. That's what we aim for!
I rated this a 5 star based on the customer service for Freshly As far as the food deliveries and cost I would have to rate a 2 star
I have ordered freshly for several months. At first it seemed like the meal were Ok. One by one I became tired of the same meals as I did not have a taste for all their meals. I tried maybe 15 different plates. It became monotonous very quick when I looked at that A+ packaging that had to cost a good amount just to see it wasted. That is definitely a resource that should be recycled. The meals at $10 each started adding up when I can get take out from my favorite restaurants and eat as many portions and more for less money. A lot of places have family meals specials that I buy for myself. There is a much larger selection on take out these days and if ordering correctly I can have good meals around $5 to $6 compared to limited $10. Now the deliveries are when they can get it to you. So you end up doing take out to make up for the days they didn't get you food. Now you weekly food bill went up even higher on the account that freshly couldn't deliver. I understand the situation the company is in. I think the price definitely can go down as much of that price has to be in packaging. I don't know what the answer is for the company I am just reviewing as a consumer not angry just not worth the price per meals.
Thank you very much for sharing your honest feedback, Gilles! I'll be sure to pass it along to the appropriate team for further review. We're happy to hear you had a 5-star customer service experience!
Kate helped fix an issue I essentially created, she issued a refund and canceled my service, which is what I need due to my current circumstances. Kate was wonderfully proactive and quick to help take care of my issues. She provided great service, and I will not hesitate to return to Freshly when the timing and circumstances allow.
Hi Elaine! Thank you so much for this wonderful review, Elaine! We're happy to hear Kate was able to assist you with your issues. We can't wait to cook for you again!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your valuable feedback, Randy! The portions of our meals are 12 to 15 ounces (averaging 13.6 ounces) but we'll pass along your feedback to our chefs for review. We hope we can get the chance to cook for you again in the future.