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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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The food is amazing! And if you have an issue they respond quickly and address your concerns. I recently had to contact customer support and Ron was great!
Charm helped change an order so the gift card would be sent to the correct email address. She was professional and it was taken care of quickly. I appreciated her help.
Yay! We're so ecstatic to hear that Charm was very professional and helpful in getting your gift card order revised for you! We appreciate you for leaving this review.
I needed quick action to prevent a shipment from going out that I forgot to cancel just after the cut-off time. Rogen assisted me and was gracious about giving me a refund and stopping the shipment. Kind, courteous, and attentive to my needs. Thank you for the great customer service!
We're so glad to hear that we were able to get your delivery issue resolved! We'll be sure to let Rogen know what a tremendous job he did!
I made a boo boo and forgot to change my meals for the week! Charm was able to help me get the correct order and worked with me even though I missed the initial deadline/cut-off. Thanks again!
I've enjoyed trying a selection of Freshly meals, and it's super convenient to hear and eat between meetings. The customer service team has always been great — it's disappointing that I have to speak to them when the delivery person "fails to deliver" so easily. Food has been wasted because "failed" deliveries apparently go to the courier depot and, if they don't redelivery the next day, it needs to be destroyed. That said, when I forgot to skip a week that I was travelling, the team (Leonah) was super helpful and took care of cancellation to avoid the food going to waste!
Joyce A.'s customer service was excellent! The wrong meals were delivered to me by accident. Joyce A. Assisted with resolving the issue so quickly. I won't hesitate to continue using this service.
So i had a problem with my recent delivery. It was not my order. Seems as if it was packed wrong. So another person also got the wrong package. I got online and chatted online to a live person who after a few minutes gave me a full refund for my troubles. I am happy about that even though i have to go buy lunch now and got an extra credit. Great customer service.
Spoke to Bryan. He was great. Took care of my issue right away. No questions asked. Love this company!
I was sent an auto-email indicating that I had until 3pm to skip or cancel my next order but found out it is actually 2pm after chatting with a rep. Showed them the email and they were able to refund me. However, it still resulted in a stressful situation. My first order from them was also incorrect but was given credit. Hit or miss as some meals do not seem very fresh (must eat within 1 day of receiving whereas the same meal a different week would have an expiration date many days later).
Bryan was really helpful, and gave me a credit for the shipment that wasn't received, AND an in-store credit, which I didn't expect. Very helpful!
I love Freshly's food but received the wrong order last week. Kenny was able to help me figure out why (I received someone else's order) and refunded my account and gave me a credit for next time. I have also had to cancel my order last minute a couple of times and that has always been easy.
Thank you, Adriana,
I am a new user of freshly and just getting the hang of scheduling. I slightly missed a deadline for skipping a delivery and Adriana was able to help me with it right away. A+ for customer service.
I needed help with billing and Leonah was excellent! They were extremely quick to respond and got it worked out for me hassle free.
I've tried several food services and Freshly is my favorite. I noticed another reviewer mentioned the meat was tough - I experienced that with my first meal so I adjusted my cooking time down by 30 seconds. Since then, every cut of meat has been tender and perfect. I think my microwave is just a higher wattage than average. Happily, Freshly's customer service is also great. I had a shipping error this week and dialed into the customer chat. DJ looked into the problem for me and solved it in a few short minutes. Thanks, Freshly!
Thank you for taking the time to share this, Celia! I'm excited to hear you're enjoying our service! I'd be happy to share your wonderful review with Dj!
Having been ordering freshly since the pandemic started a few months ago as I was good at cooking and actually didn't like the meal I cooked haha. Pretty happy with their food and all the varieties and new meals coming to the menu frequently. Pretty quick and safe delivery that doesn't need my attention, just move the big box in and unpack and enjoy. Very satisfied with the customer service for fast response to any issues. As a customer, I feel very well respected! Will keep on ordering food and hope everything will be getting better for everyone :)
Wow -- thank you for reviewing us, Andrew! I'm thrilled to hear you're enjoying our service! I hope you can continue to enjoy us for weeks to come!
Prescious was able to help me with subscription account. She looked into my question and was able to give me an answer and a solution. So far I'm really enjoying freshly.
Hello Irene, thank you for taking the time to review us! I'm overjoyed to hear Prescious was able to answer your question! I'd be happy to share your wonderful review with her!
Pheter was great and very helpful! I've enjoyed freshly so far and I look forward to continuing to use freshly.
Thank you for the 5 stars, Elizabeth! I'm overjoyed to hear Pheter was a great help! I'd be happy to share your wonderful review with him!
It was easy and quick and helpful in resolving a schedule issue over the holidays! This was my first time using the chat function.
Hello John, thank you for taking the time to review us! I'm excited to hear Mel was quick and helpful! I'd be happy to share your wonderful review with her!
I chatted with Pheter this morning regarding my current order. Pheter was very helpful and quick to answer my questions. I appreciate the awesome customer service and the fast solutions.
Hi Victoria! Thank you very much for this fantastic review! We're happy to hear Pheter was helpful and fast to resolve your issues and answer your questions!
I'm a new customer and haven't tried my first delivery yet. With many questions I got on a live chat before signing up. Kate was friendly and answered all of my questions. She took the time to check information and make sure I was confident signing up. Thanks Kate! Can't wait for our first delivery!
Thank you so much for your excellent review, and welcome to Freshly, Deanna! I'm so glad Kate was there to take care of you and your concerns! I'll be sure to share your kind words with her!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for this review, Melissa! We're excited to hear Ron was super helpful in addressing all of your concerns! Thanks for being part of the Freshly fam!