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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I had a chat with a real person (Joyce A). She was concise and polite. I would use the chat since the robot turned me over to a person who could answer my question about deliveries on Christmas week.
Leonah was really helpful and fast resolving my issue. I love Freshly's meals and their easy to use in app chat service.
Thank you so much for your fantastic review, Judd! I'm very happy Leonah was there to take care of you and your concerns! No worries, I'll be sure to let her know how she was today!
Shout out to Joyce A for walking me through some meal changes on chat. I had inadvertently skipped a week which I did not want to do.
Thank you so much for the 5-star review, Joe! I'm so relieved Joyce was there to help you with your order! I'll be sure to share your appreciation with her!
I was able to speak with an agent and they were able to answer my question quickly. I have used Freshly in the past and enjoyed all the meals sent. I am looking forward to using this service again.
Thank you so much for this wonderful review, Daniel! We'd love to have you back! We miss cooking for you, Freshly fam!
Everything I tried was delicious. I will definitely continue to order when I'm in a pinch. Everything arrives fast and fresh.
Thank you so much for your awesome review, Amanda! We hope to cook for you again in the future!
MY "HUMAN" WAS NAMED KENNY. HE DID A GREAT JOB FIXING MY CONCERN AND RECOMMENDING A SUBSTITUTE MEAL FOR ME TO TRY TO REPLACE THE TWO DIFFERENT ONES THAT WERE NO LONGER AVAILABLE. THANK YOU.
Thanks for taking the time to share your experience, Luetta! We love the 5-star rating. We'll be sure to share your thoughts with Kenny. He's always been one of our best and we're just thrilled to know that he was able to straighten things out for you!
I so appreciate Freshly. My husband and I are working from home and neither of us has time to prepare lunch. With Freshly, we just pop it in the microwave and after three minutes, we eat. And, for my husband, since he doesn't cook, he can remember 3 minutes each time in the microwave. A plus for me--I'm loosing weight. Few carbs with a nice serving of protein. So thank you Freshly. Oh, I forgot to mention, your meals are delish :)
Fast response from the customer service. Thank you. Food was good & delivery was prompt. Easy & comfortable preparations
Thank you for the 5-star rating, Reynaldo! We're glad you liked the meals. We just love cooking for you here at Freshly!
The food is great and convenient, reasonably priced, and delivery is good. Omid was great and was able to help me out when I missed the time to change meal choices. He made it seamless and painless and was a pleasure to deal with. Customer support is top notch.
Thanks for the 5-star rating, Kristy! We're happy that Omid was able to iron everything out for you! The entire Freshly team is always ready to help! Stay awesome Freshly Fam!
Mel was very quick and helpful. Plus he made it so easy to address my problem. He should get 6 stars.
Wow, thanks for sharing your Freshly experience Colleen! We're thrilled to know that Mel was able to provide the level of customer service that we've become known for. We'll be sure to share your thoughts with him too! Have a happy holiday season ahead Freshly Fam!
The food is very tasty but I also want to compliment Fritz for very quickly resolving my issue. Good customer support is very important to me.
We aim to provide a remarkable Freshly experience to our valued customers so knowing how Fritz was able to take good care of your concern in a timely manner absolutely brought us so much pride and joy! Thanks for your 5-star review, Karen!
There was a problem with my order. It arrived in the middle of the night and ended up sitting out for well over the 12 hour limit because of a set of peculiar circumstances. The main thing is, we couldn't eat the food. I got on the chat and the person, Nhonie, heard me, looked up the delivery, and gave me a refund. I was ready to just cancel the subscription, because I can't stay up till all hours waiting, but she assured me it was a problem at the delivery end. I decided to give it one more try. I'll see how it goes next week. I used to have Freshly and the food was quite good, so I don't mind giving it another chance, especially knowing they will hear me if there's a problem!
I wrote into Freshly's Support after getting sick from their meals. Kate was extremely helpful with my issue and resolved it quickly! Although I may not use the service again, I will totally recommend Freshly to other based on the service that I received.
Thank you so much for sharing your Freshly experience, Molly! While it's unfortunate that you've experienced this trouble, I'm glad Kate was there to make things better and right for you! We hope we can cook for you again in the future!
Mary was outstanding and was able to help me cancel my order after we found out we couldn't re route it to my new home. I received a full refund and will continue to buy meals and recommend them to everyone!
What a perfect solution! Thank you for sharing your excellent experience, Mario! I'll be sure to share your kind words with Mary!
I had questions about the service as a new customer. Regine was very helpful. I have not used the service yet, but I'm very impressed with the prompt and friendly customer service.
Thank you so much for the fantastic review, and welcome to Freshly, JM! We're always proud of our world-class customer service, and I'm so happy, Regine carry-out our vision and mission well!
Had a couple questions concerning gifting meals. Vince was very helpful and answered all my questions.
Thank you so much for the wonderful feedback, Dianna! I'm truly happy to hear that Vince was able to answer all of your questions and concerns! I'm excited to share your appreciation with him!
Today Omid helped me out on instant chat bot and I appreciate his quick turnaround and help. Unfortunately I have to cancel my membership for now due to cut backs at work. He was sympathetic and helpful in refunding my charge on the account and cancelled the food that was due to come in 6 days. I appreciate the chatbot and help today.
Thank you so much for the 5-star review, Heidi! While we'll surely miss cooking for you, we understand your situation! No worries, we'll be here whenever you're ready to rejoin us! Of course, I'll be sure to give Omid a special shout out for being awesome today!
I made a mistake and did not skip my order for the week within the timeframe, but the representative, Rogen, for Freshly took care of the situation immediately and is processing the refund.
Thank you for your awesome review, Kelly! I'm so happy, Rogen was quick and helpful to make things better for you! I'm excited to share your appreciation with him!
Your Customer Service was excellent. I was helped by Andre. He was very kind! This is the first time I had to ask for help.
Thank you for sharing your excellent customer service experience with Andre, Nelson! I'll be sure to share your thanks with him! We appreciate you being part of our Freshly fam!
Very Helpful and to the Point
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Thanks for the 5-star rating, Brody! We're hyped to have you in the Freshy Fam! Just about as hyped as you are for Cyberpunk 2077. Stay awesome, Freshly Fam!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your awesome review, Christie! I'm overjoyed to hear Joyce was there to answer all of your questions! I'm excited to share your praises with her!