Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
I love this service and food! Some food more then others. Everything I have gotten I have eaten (I'm very picky so this was a leap for me) but I've been able to eat everything. It's super flavorful! I will say there is two meals I will definitely pass on in future orders and it's not bc it was bad, just not my style. But again I Ate the whole meal. The one I won't do bc it had mushrooms and I didn't know as I didn't read the full ingredient list that was my fail but now I do and I even have it flagged in the app that with anything with mushrooms it lets me know. The app is so easy to use! And the customer service is great
I would definitely recommend this!
I'm subscribing for the first time and the choice of meals are awsome! I loved every single one of them and Nhonie was amazingly helpful in every way!
Hi Tiffani, we're loving the 5-star rating! We're thrilled to know that Nhonie was able to provide the level of customer service that we've become known for. Welcome to the Freshly Fam!
Lee was very helpful this evening. I had to cancel my order as I will be out of town. Lee took care of it quickly and made sure my pending payment was refunded.
Hi Paige, thank you for the rating! I'm glad to hear that Lee was an awesome help.
Adriana was a ton of help and honestly definitely exceeded my expectations on how it would go through a text. Much appreciated Adriana!
Keep it up
Thank you so much for the awesome rating, Joshua! It's nice to hear that Adriana was an excellent help.
I'm new to this service and wanted help switching out a meal. Leonah was very helpful and nice and quickly switched the meals for me while on chat. Pleased with Freshly so far!
Hi Ezzard, thanks for the fantastic rating! I'm glad how Leonah did a great job in assisting you with your concern.
I missed my deadline to make my choices, but Leonara helped me and I made other choices. Thank you. Good service from all.
Thanks for the 5-star rating, Deborah! I'm happy to hear that Leonah was a great help.
Great meals, great cuts of meat, I'm very satisfied! I figured I'd try several different meal delivery companies. Freshly was the first and never looked elsewhere.
Also, at 6:30pm on a Saturday, Leonah on their website chat team helped me re-route my orders to my parent's house over the holidays. No difference in days of delivery either. Didn't even expect someone online. Awesome customer support!
Hello Adam, thanks for the perfect 5-star rating! We aim to provide great customer service so I'm proud to know that Leonah did an awesome job in helping you with your concern.
Alex F was great at helping me adjust my meals. He/she was knowledge and quickly corrected my issue. Appreciate good service. Alex deserves a bonus or at least pat on back
Enjoy your meals too. Thank you
Hi Rebecca, thank you for your fantastic rating! I'm truly glad that Alex was able to provide you with excellent customer service.
Thank you for the helpful service during my travels I am not at a permanent location and the support you gave to suspend my services until further notice.
Thank you so much for your awesome review, Pete! It's great to hear that you've been satisfied with our service. We can't wait to cook for you again soon.
This lady helped me by refunding my weekly order after losing track of cancelling it. Fantastic CS!
Thanks for the 5-star rating, Jennifer! I'm glad to hear that you've been satisfied with our customer service.
Vince was extremely helpful and resolved my issue quickly! I love Freshly but had to freeze my account due to not working because of COVID.
I really didn't care for the meals. The turkey chili was particularly bad and I could not eat it. I was hoping to use this food delivery service during my recovery from surgery but I didn't really like to food.
Customer service, however, is amazing!
My family and I are all sick. My daughter tested positive for the virus yesterday. And all the commotion, we forgot to cancel our order. Within a few minutes of chatting with a representative she refunded our money and canceled our order with ease. We appreciate it so much.
Love the various meals I have tried since I begun ordering. I would highly recommend as there are. A. lot of choices in meat and chicken as well as a few. That even vegetarians and vegans would like.
Reg at Freshly helped me with some updates on my account. Quick and great customer service! Thanks!
Three family members did not enjoy their meal from you. Meat was VERY tough to cut let alone eat! Your service never arrived on the day it was promised, so dinner that night was pretty bleak too. The amount of trash/recycling we have left over is difficult to justify.
Kenny was extremely pleasant and very helpful. He did a super job.
Thank you,
Janice Ellk
My most recent freshly order was canceled due to a delay in shipping. I reached out to their customer support and connected with Reg. They were extremely helpful in resolving my concerns. Thank you Reg for such a pleasant experience!
Side note: When there is a delay in shipping Freshly will cancel your order to insure your meals will arrive as fresh as possible. When a order is canceled they will refund you in full and add a 10 dollar credit to your account for your next order.
Reg, was very helpful, polite and professional. This person really knew what they were doing. Reg explained not only when I would receive my order, but also reminded me that I could change my meals.
Kenny did a great job assisting me with a question I had about delivery on a holiday week. He was friendly and efficient and my question was answered to my satisfaction. Keep up the good work!
Asked for assistance with my order and Lenoah was able to help me in a timely and effective manner. Extremely satisfied with her help!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Wow, Amanda! Your 5-star review just blew us away! We really appreciate you sharing your Freshly experience with us. Do know that the entire Freshly team is here to help any way we can! Have an awesome rest of your day Freshly Fam!