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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Good food good service
December 13, 2020

I love this service and food! Some food more then others. Everything I have gotten I have eaten (I'm very picky so this was a leap for me) but I've been able to eat everything. It's super flavorful! I will say there is two meals I will definitely pass on in future orders and it's not bc it was bad, just not my style. But again I Ate the whole meal. The one I won't do bc it had mushrooms and I didn't know as I didn't read the full ingredient list that was my fail but now I do and I even have it flagged in the app that with anything with mushrooms it lets me know. The app is so easy to use! And the customer service is great
I would definitely recommend this!

Date of experience: December 13, 2020
Megan M. — Freshly Rep
over a year old

Wow, Amanda! Your 5-star review just blew us away! We really appreciate you sharing your Freshly experience with us. Do know that the entire Freshly team is here to help any way we can! Have an awesome rest of your day Freshly Fam!

New Jersey
1 review
0 helpful votes
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Subscription
December 13, 2020

I'm subscribing for the first time and the choice of meals are awsome! I loved every single one of them and Nhonie was amazingly helpful in every way!

Date of experience: December 13, 2020
Megan M. — Freshly Rep
over a year old

Hi Tiffani, we're loving the 5-star rating! We're thrilled to know that Nhonie was able to provide the level of customer service that we've become known for. Welcome to the Freshly Fam!

Nevada
1 review
0 helpful votes
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Needed to cancel
December 13, 2020

Lee was very helpful this evening. I had to cancel my order as I will be out of town. Lee took care of it quickly and made sure my pending payment was refunded.

Date of experience: December 12, 2020
Megan M. — Freshly Rep
over a year old

Hi Paige, thank you for the rating! I'm glad to hear that Lee was an awesome help.

Georgia
1 review
0 helpful votes
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A couple of issues
December 13, 2020

Adriana was a ton of help and honestly definitely exceeded my expectations on how it would go through a text. Much appreciated Adriana!

Keep it up

Date of experience: December 12, 2020
Megan M. — Freshly Rep
over a year old

Thank you so much for the awesome rating, Joshua! It's nice to hear that Adriana was an excellent help.

Illinois
1 review
0 helpful votes
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Helped a newbie!
December 13, 2020

I'm new to this service and wanted help switching out a meal. Leonah was very helpful and nice and quickly switched the meals for me while on chat. Pleased with Freshly so far!

Date of experience: December 12, 2020
Megan M. — Freshly Rep
over a year old

Hi Ezzard, thanks for the fantastic rating! I'm glad how Leonah did a great job in assisting you with your concern.

Oklahoma
2 reviews
0 helpful votes
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I missed my deadline to make my choices, but Leonara helped me and I made other choices. Thank you. Good service from all.

Date of experience: December 12, 2020
Megan M. — Freshly Rep
over a year old

Thanks for the 5-star rating, Deborah! I'm happy to hear that Leonah was a great help.

California
1 review
0 helpful votes
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Great meals, great cuts of meat, I'm very satisfied! I figured I'd try several different meal delivery companies. Freshly was the first and never looked elsewhere.

Also, at 6:30pm on a Saturday, Leonah on their website chat team helped me re-route my orders to my parent's house over the holidays. No difference in days of delivery either. Didn't even expect someone online. Awesome customer support!

Date of experience: December 12, 2020
Megan M. — Freshly Rep
over a year old

Hello Adam, thanks for the perfect 5-star rating! We aim to provide great customer service so I'm proud to know that Leonah did an awesome job in helping you with your concern.

Alabama
1 review
0 helpful votes
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Great customer service
December 13, 2020

Alex F was great at helping me adjust my meals. He/she was knowledge and quickly corrected my issue. Appreciate good service. Alex deserves a bonus or at least pat on back
Enjoy your meals too. Thank you

Date of experience: December 12, 2020
Megan M. — Freshly Rep
over a year old

Hi Rebecca, thank you for your fantastic rating! I'm truly glad that Alex was able to provide you with excellent customer service.

New York
1 review
0 helpful votes
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Helpful service
December 12, 2020

Thank you for the helpful service during my travels I am not at a permanent location and the support you gave to suspend my services until further notice.

Date of experience: December 12, 2020
Megan M. — Freshly Rep
over a year old

Thank you so much for your awesome review, Pete! It's great to hear that you've been satisfied with our service. We can't wait to cook for you again soon.

North Carolina
1 review
0 helpful votes
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This lady helped me by refunding my weekly order after losing track of cancelling it. Fantastic CS!

Date of experience: December 12, 2020
Megan M. — Freshly Rep
over a year old

Thanks for the 5-star rating, Jennifer! I'm glad to hear that you've been satisfied with our customer service.

Minnesota
1 review
0 helpful votes
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Very helpful!
December 12, 2020

Vince was extremely helpful and resolved my issue quickly! I love Freshly but had to freeze my account due to not working because of COVID.

Date of experience: December 12, 2020
Oregon
1 review
0 helpful votes
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I really didn't care for the meals. The turkey chili was particularly bad and I could not eat it. I was hoping to use this food delivery service during my recovery from surgery but I didn't really like to food.
Customer service, however, is amazing!

Date of experience: December 12, 2020
Texas
1 review
0 helpful votes
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Incredible service
December 12, 2020

My family and I are all sick. My daughter tested positive for the virus yesterday. And all the commotion, we forgot to cancel our order. Within a few minutes of chatting with a representative she refunded our money and canceled our order with ease. We appreciate it so much.

Date of experience: December 12, 2020
New York
1 review
0 helpful votes
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Helpful and tasty
December 12, 2020

Love the various meals I have tried since I begun ordering. I would highly recommend as there are. A. lot of choices in meat and chicken as well as a few. That even vegetarians and vegans would like.

Date of experience: December 12, 2020
Tennessee
1 review
0 helpful votes
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Reg at Freshly helped me with some updates on my account. Quick and great customer service! Thanks!

Date of experience: December 12, 2020
Pennsylvania
3 reviews
4 helpful votes
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Not impressed
December 12, 2020

Three family members did not enjoy their meal from you. Meat was VERY tough to cut let alone eat! Your service never arrived on the day it was promised, so dinner that night was pretty bleak too. The amount of trash/recycling we have left over is difficult to justify.

Kenny was extremely pleasant and very helpful. He did a super job.
Thank you,
Janice Ellk

Date of experience: December 12, 2020
Maine
1 review
0 helpful votes
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Amazing customer service
December 12, 2020

My most recent freshly order was canceled due to a delay in shipping. I reached out to their customer support and connected with Reg. They were extremely helpful in resolving my concerns. Thank you Reg for such a pleasant experience!

Side note: When there is a delay in shipping Freshly will cancel your order to insure your meals will arrive as fresh as possible. When a order is canceled they will refund you in full and add a 10 dollar credit to your account for your next order.

Date of experience: December 12, 2020
Arkansas
1 review
0 helpful votes
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Reg, was very helpful, polite and professional. This person really knew what they were doing. Reg explained not only when I would receive my order, but also reminded me that I could change my meals.

Date of experience: December 12, 2020
Texas
1 review
0 helpful votes
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Kenny did a great job assisting me with a question I had about delivery on a holiday week. He was friendly and efficient and my question was answered to my satisfaction. Keep up the good work!

Date of experience: December 12, 2020
Michigan
1 review
0 helpful votes
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Customer service
December 12, 2020

Asked for assistance with my order and Lenoah was able to help me in a timely and effective manner. Extremely satisfied with her help!

Date of experience: December 11, 2020

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States