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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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As per the review title. Also delivery has vastly improved from melted ice and no shows. Menu is too much chicken and red sauce. Items that are favorites get deleted and subbed in with items - aggravating. Favoites discontinued when we have so few we like. Need more average family comfort meals and food kids like. Meatloaf and mashed POTATOES, not cauliflower. The veggies are mostly horrible. Green beans are the worst. Can chefs please work on FLAVOR? Feedback on meals never seems to matter. Not fully organic. Just best meals we can find for the price.
Just wanted to let you know that the customer service agent who assisted me with my order tonight was very patient and helpful. Kudos to Leonah - she gets 5 stars!
I had an issue with my subscription not being cancelled as I had requested so I got onto the chat system and was promptly taken care of by Charm. So friendly, and didn't bat an eye about refunding my payment, which shouldn't have happened in the first place. Also, said they would stop the preparing and shipping of the meals if possible, otherwise would donate the meals. Very positive experience.
What a perfect solution! I'm so thrilled to hear Charm was very helpful! Thank you for the fantastic review, Lori! We appreciate you being part of our Freshly fam!
Charm, Andre and Bryan are the best! I have to keep updating my review because I'm blown away by Freshly's customer service every time.
Thank you for the perfect review, Ayla! I'm so glad Andre was there to take care of you and your concerns! I'll be sure to share your thanks with him!
I missed the deadline to skip my Freshly order by like a minute. Adrianna to the rescue. She was able to assist me in a prompt and kind manner.
Thank you so much for the awesome review, Elizabeth! I'm overjoyed to hear that Adrianna was there to help you! I'll be sure to share your appreciation with her!
Leona was very quick to answer my questions! Sometimes I have to wait a little for my answers but not Leona she was quick and added things that might help me with my future orders! Great job!
Thanks for giving us your 5-star rating, Shirley! We'll be sure to share your thoughts with Leona and the rest of the team too! We're happy to have you here with us at Freshly!
Cathy was very helpful and knowledgeable in resolving my issue! I had a great experience talking to her and she was very professional.
Thanks for taking the time and sharing your Freshly experience with us, Jose! We're just so happy to know that Cathy and the rest of the Freshly team were able to deliver on the 5-star customer service that you've come to expect. Have an awesome day Freshly Fam!
Great customer service from Kate today. She was super friendly and quick with her answers.:) The best chat service EVER!
Also, every meal we've had was very tasty and warmed well!
Hi Lisa, thanks for sharing your experience with us! We love the 5-star rating too! We'll be sure to share your thoughts with Kate and the rest of the Freshly team. Have an awesome day Freshly Fam!
I had an order that was showing delivered that never showed up at my home. I contacted Freshly and they credited my account for the cost of the meals shipped without any questions. They were very apologetic for the inconvenience and very professional. Excellent company!
Hi Marylee! Thank you for sharing your experience with us! While it's never great to miss out on those meals, we're happy to learn that our team was able to set things straight! Thank you for your patience and support, Freshly Fam!
I had the pleasure of chatting with Agassi and she was able to help me, quickly and completely
She was pleasant and professional. I managed a call center for many years and being helped this way, on a Friday, is really great!
Thank you! Keith Nagahori
Thank you for sharing your Freshly experience, Keith! We're glad to know that Agassi was able to help out, she's always been one of our best! We'll be sure to share your thoughts with her too. We're glad to have you in the Freshly Fam!
Agassi was incredibly helpful and this company really does have the best customer service. Anytime there is a mistake the company and team always resolve it.
Thanks for taking the time and sharing your Freshly experience with us, Cameron! We're just so happy to know that Agassi an the rest of the Freshly team were able to deliver on the 5-star customer service that you've come to expect. Have an awesome day Freshly Fam!
Nathan B. Was very helpful in rescheduling our first Freshly delivery. Looking forward to using their service!
Wow, thanks for sharing your Freshly experience with us J H.! We're happy to know that Nathan B. Was able to provide the 5-star customer service that we've become known for. We're excited to have you with us here at Freshly!
Pretty dang solid food! Their recent Fall Pumpkin line is amazing.
If ya happen to run into any issues, their customer service is amazing too! Special shout out to Bryan for his quick and awesome help!
Thank you for giving us your 5-star rating, Andrew! We'll be sure to share your thoughts with Bryan and the rest of the Freshly team. We're glad you liked the Fall line. Our chefs are always cooking up some exciting new meals so be on the lookout for those! Have an awesome day, Freshly Fam!
I needed additional information. Vince was great! He was polite and extremely helpful. Clear information and very facilitating in terms of understanding what my queries and concerns were! I'm pretty sure I'm going to take up a subscription for freshly!
Thank you for sharing your Freshly experience, Probhita! We're glad to know that Vince was able to help out, he's always been one of our best! We'll be sure to share your thoughts with him too. We'd love to start cooking for you soon!
Omid did a wonderful job of helping me out super quickly tonight. The customer service is always very fast and everyone there is super polite. Thanks Omid!
Wow, thanks for sharing your Freshly experience with us John! We're happy to know that AJ was able to provide the 5-star customer service that we've become known for. We're glad to have you with us here at Freshly!
It fills out your order automatically if you don't make any selection and Regine kindly helped me updated it even though the order was placed. Wait time wasn't bad through chat. Regine was friendly and efficient. Thank you!
Thank you for sharing your Freshly experience with us, M K. We're thrilled to learn that Regine was able to sort everything out for you. Thank you for being part of the Freshly Fam!
Alex F. Provided great and fast service to help with my account. Very useful! Thanks! Freshly is dope
HI GH! Thank you very much for the 5-star review! I'll take great, fast, useful and since I know what you meant -- even dope! Thank you for being part of the Freshly family!
I forgot to update my order and got my confirmation. Andre did a great job helping change my order even though it had been confirmed. Great job, Andre!
Hi Lia! We wouldn't be human if we forgot the occasional task, right?! I'm so happy that Andre did a great job in helping you with your order and being able to help you get the meals you wanted. Thank you for letting us know, and I'll make sure Andre hears your kind words.
It's very easy to get the information you want. It's personal and quick. I feel as if the company is interested in me. I am grateful.
Hi Mary! Thank you for your 5-star review! And, we are interested in you, and we're grateful for you! I'm so happy that we were there to help you efficiently and being personal with you! That made my day to hear that!
Cathy M was AMAZING! So patient helping me with an issue I was having with my order. She stayed on the chat with me for a half hour and fixed my issue on her end. Totally went over and above
Hi Christy! Thank you so much for the 5-star review! I sensed Cathy was great, and now I know! I loved the fact that you thought her customer service to you was AMAZING, and I want to sincerely thank you for letting us know of your satisfaction. I'll make sure that I pass along your wonderful comments to Cathy!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the 5-star review, Karen! I'm happy Leonah was there to assist you! No worries, I'll be sure to share your review with her!