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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Chatted with DJ about the fact that I was processed a refund, but still got my box of food. Wanted to make things right with the company and they decided to leave it be, giving me a free week of food! Great company, great food, excellent service.
Having tried a couple of in-home delivery services, I can honestly say the food and customer service that Freshly provides is excellent!
When me last food-box was lost in shipment, Freshly tracked the package and alerted me that it had been lost and not to consume the food if I received the food late. They also informed me that I would receive a full credit. Their on-line chat is expedient and professional as well.
Really love the personalized, on-time service and the healthy and delicious food from Freshly! This is my second year enjoying their meals and see no reason to change.
Hi Carmen! You wrote such a thoughtful review - thank you! I'm always disappointed when there might be a delivery issue, but I'm so happy your customer experience made the pain a little less. We take as much pride in our customer service as we do our meals! I want to thank you for being part of the Freshly family!
I chatted with Precious who immediately helped with a refund and cancellation of service. This was my first order so bummed I couldn't check them out but can't do business with a company that can't even follow through on their first order. May need to revisit the delivery company and enforce where they place the packages.
Hi Christy! Thank you for your honest review. I'm sad to hear the delivery was made late, apparently not at your door, and taken from you! With Covid-19 concerns, I do know that many carriers are very concerned for the safety of their drivers, which leads to the occasional package not being left conveniently at one's door. I'm sad this may have occurred. But, I'm happy the Precious provided you excellent customer service for a tough situation. Thank you for letting us know!
Precious helped me with an issue I had with a meal that had not maintained its freshness by the "Fresh By Date". I was very impressed with the speed of service and how quickly my concern was handled. I received a refund (and then some) for my meal. I am impressed! I love Freshly meals and will continue to receive them! They are the BEST ready to eat meal delivery service I have experienced! Thank you!
Hi Katie! Thank you for the 5-star review! While I'm disappointed there was a concern with one of the meals, I'm so happy that Precious took such good care of you with the issue. I know she'll appreciate your lovely feedback, and I'll make your kind words are passed on to her! Thank you for letting us know!
My fiance and I struggled with other food delivery services because we would be exhausted or lazy and wouldn't want to cook. I love how easy Freshly is and I love that the food is healthy and portion controlled. Additionally, they provide great service. DJ was very courteous and helpful when I was accidentally sent one incorrect meal on my recent order. He was able to arrange a money back credit. I'm very happy with this service!
Hi Sarah! I loved seeing those 5-stars, but more importantly, I love that you're happy! We take great pride in both our meals and service, so I'm thrilled we've been able to be of assistance to you. And, thank you kindly for your recognizing DJ and the customer service provided! I'll make sure to pass along your thoughts to DJ, and I know they'll be appreciated!
I had an issue with my order being cancelled... I was trying to cancel a future delivery, but inadvertently cancelled my main order. I was fortunate to get Reg to help me via their chat feature in the Freshly app and he was able to get my order back. Lesson learned... don't cancel future orders until you've received your current order or that will be cancelled as well. Great service via the app.
Hi Derek! Thank you so much for your honest review! While I'm so sad there were some site navigation issues where you accidentally canceled your delivery, I loved hearing that Reg was able to get you assisted. Truly, thank you for reaching out to us! We appreciate you!
I like the menu choice and variety and taste of all the various dishes. And I can recycle the sleeve and the dish the food comes in.
Hi Beatrice! Thank you kindly for your 5-star review! I was very happy to hear you like the meals and the menu choices. And, caring about our carbon footprint, yes, we love that you're recycling! Almost 100% of our packaging can be recycled. Thank you again for taking the time to review us!
I am super impressed with both the customer service and product I received. My product had been in the refrigerator at home for 2 days and it is so well packed that the ice pack is still frozen. I had changes to my order due to change in my work and the customer service rep, John D., was totally patient, understanding, and helpful. I look forward to a long working relationship with Freshly <3 Get in my belly!
Hi Rebecca, thanks for sharing your valuable feedback! We aim to provide excellent customer service so it's really great to hear that John D. Did an awesome job in helping you with your concern.
Shin was a very helpful customer service agent that assisted me quickly and with everything I needed. Thanks
Thanks for the perfect rating, Brandon! I'm happy to know that you've been satisfied with our customer service.
Marc was very pleasant and prompt with canceling my order online and submitted for my refund immediately.
I have never had a problem with Freshly and their meals are perfect portion-size. :)
Hi Karen, thanks for the fantastic review! I'm so glad to hear that you've been satisfied with our meals. Also, it's nice to know that Marc was able to provide you with excellent customer service.
Thank you Alex F for the quick and pleasant service! I got my password reset and now I'm able to updated next weeks order.
Thank you for the amazing feedback, Kelly! It's great to hear that Alex was an excellent help.
I'm not sure if I'm reviewing my recent chat or freshly themselves. Both get 5 stars, good food and great customer service.
Thanks for the perfect rating, Staci! I'm happy to know that you've been satisfied with our meals and customer service.
Have been a Freshly customer for about 10 months now and have been happy with my service. Only once in those 10 months did they actually miss a shipment, but I was promptly refunded and offered an additional credit. Meals overall are great -- some not so great but you just don't re-order those in future weeks. The menu is pretty expansive and new items are added regularly. The few times I've had to contact customer service I've had little/no wait time and the service quality is consistently top notch (thanks Reg & all the others!).
Hello Andrew, thanks for the awesome review! It's our goal to always provide excellent customer service so I'm really proud to hear that Reg and everyone who helped you with your concern did an amazing job.
I had questions regarding food allergies. Alex F. Answered my questions and I felt comfortable ordering from Freshly. He was knowledgeable, polite and provided comprehensive information such as links for the menu and how to order so I can flag ingredients we need to stay away from.
Hi Lisa, thanks for the perfect rating! I'm glad to know how Alex F. Did an wonderful job in assisting you with your concern.
I've had some delivery issues recently but Jeff was super helpful in getting things resolved. If customer service is always like Jeff I will continue using them!
Thanks for the perfect 5-star rating, Elsie! I'm glad to hear Jeff did an awesome job in helping you with your concern.
Freshly ALWAYS does right by their customers. Anytime I have had a question or needed assistance with something, they are quick through online chat and always have made my day better than when I came. Freshly customer service sets them apart.
That's what we pride ourselves on -- our world-class customer service! Thank you for the stellar rating, Christina!
Rogen was great in helping me with a question/issue I had with my order. I very much appreciate his help. The food is pretty good - seems a bit pricey for what you get since they taste pretty much like frozen lean cuisine meals, but it does seem more fresh and it's nice it is delivered to your door. Overall, satisfied.
We're thrilled to know that your customer support was quick off the mark in assisting you today! Thanks for this awesome feedback, Alex! We'll be sure to share your thoughts with the appropriate members of our team as we continue to improve.
Had an issue with an order and Reg was very accommodating and helpful (and extremely kind too!). Impressed with Freshly so far due to this customer service experience!
Looks like Reg left a good impression! Thanks for this review, Maureen!
Freshly has been great for helping me keep on track with my diet when I can't cook or to take to work - all the food tastes real (because it's not frozen), and always well-seasoned (a big thing for me). My coworkers always ask me about my meals!
The customer service is great too - I was shocked to discover that someone was available to support me (Thanks Alex F!) at 1AM EST on instant chat!
Hi Jacky! Thank you so much for this awesome review! It's great to hear that you're a fan of the meals and that your co workers are envious at the the sight of our meals! (We hear a referral credit opportunity) We'll be sure to let Alex know what a fantastic job he did!
I was quickly helped. Christopher was very accommodating. I purchased a Christmas gift for my parents. I bought them twelve meals and Christopher was able to gift me $40.
Yay! We love to hear that you have a fast and pleasant customer service experience with Christopher! We'll be sure to let him know. Thank you for leaving this review!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elliott! What a wonderful review! And, I'm proud that DJ provided excellent customer service and helped you out! More so, the fact that you wanted to "make things right" with us, truly shows us what kind of customers we have! You made me thrilled by saying some of my favorite words -- Great Company, Great Food, and Excellent Service" Thank you!