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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I had expected 10 meals in my first delivery! As I stocked my fridge and checked the manifest, I realized I was missing 2 meals. I hopped on the freshly app and did a live chat with Alex F. Who was very polite and offered to credit my account for the 2 missing meals. He even explained that my box could have been packed too quickly and the 2 meals just didn't make it in. I appreciated the explanation since things do happen sometimes. I'm looking forward to enjoying these meals!
Adrianna made my experience wonderful. I will be doing business with Freshly again soon bc of the superb CS provided :)
Hello Jose, thank you for the perfect rating! It's great to hear that Adrianna was able to provide you with excellent customer service.
I received an incorrect menu item in my shipment today but AJ was very helpful and efficient in working that out for me.
Thank you so much for your rating, Twila! I'm glad to hear that Aj was a great help.
Appreciate the prompt and through response on line. There was a little delay to get to a "human" but when I did, simple and sweet resolution. Thank you.
Hi Lorna, thanks for the 5-star rating! We had recently experience high volume of contacts but I'm glad that you've been satisfied with our customer service.
Omid assisted me in canceling an order at the last minute. I was extremely impressed with the promptness and professionalism Omid handled this.
Very much appreciated.
Thanks for the perfect rating, Denise! I'm glad how Omid did an awesome job in helping you with your concern.
Dj was very helpful! He was polite and effecient! My problem has not been resolved but he did everything he could to help me
Hi Mariah! First and foremost, I want to make sure we understand your situation and assist! Please feel free to reach out to us at [email protected] and let's see if we can be of assistance, shall we?! I am very pleased that DJ provided you service that was polite and efficient! I know DJ will happy to hear your kind words.
GREAT food and even better customer support. I had an issue and within MINUTES my customer service rep NHONIE helped me get my issue resolved. No long phone trees, just clicked "chat" and she was there and helped. Food is VERY fresh and the portions are reasonable to me and I'm a big guy. Its a great alternative to fast food! Plus the food is healthy which is an added bonus. The fact that it tastes great too is a bonus!
Hi Matthew! Thank you for a truly wonderful review! You made me so happy hearing the things I love to hear - GREAT food, great customer service, prompt attention, meal portions being suitable, healthy, and a great alternative to fast food. Oh, and to boot, that Nhonie took good care of you. I don't think I could have said it better!
In all my experiences needing support (today included), customer service has been very prompt and professional in their responses. Great overall customer service!
Hi Zach! You are too kind! I love hearing from customers who have appreciated the customer service they received, and I'm proud that we were able to give you prompt and professional service! Thank you, again.
I wanted to change the first delivery date for my subscription to better align with the holidays. Kenny helped me do just that in a seamless way that did not require I update my subscription multiple times. Thoughtful, helpful! Just what customer service is supposed to be!
Hi Miriam! Thank you for your 5-star review! I'm so happy that Kenny was able to assist you with aligning your meal deliveries with the upcoming holidays! I can tell you we take pride in making the customer experience pleasant, and it certainly appears that Kenny made sure that happened. I'll make sure to pass along your kind words to Kenny!
I had an issue with my delivery and Hope took care of it right away. I felt like she really cared. The delivery was cancelled and my money refunded immediately even though it was past the deadline. She us an asset to Freshly. The result is I will stay with the company, pay more attention to deadlines, and continue to enjoy the convenience and good Freshly meals.
Thank you so much for taking the time to leave this tremendous review, Christine! We'll be sure to let Hope know what a fantastic job she did. We're so happy to hear you were pleased with your experience with us!
Today, Christopher showed remarkable customer service. He was able to assist me and resolve the issue I was having. He was very respectable and engaging in our chat. Thank you Christopher
Wow! Thank you so much for this fantastic review of Christopher! It's so nice to hear that he was able to provide a top notch customer service experience for you!
Your customer service representative (Christopher) was very thorough, respectful and polite on our chat. He answered my question and promised to email me my order information
Thank you for the 5 stars, Petra! I'm overjoyed to hear Christopher was very thorough, respectful, and polite! I'd be happy to share your wonderful review with him!
Lee at Freshly helped me really quick when my order got mixed up. Couldnt ask for better help. Thank you Freshly!
Thank you for taking the time to share this, Marcos! I'm happy to hear Lee was able to assist you quickly! I'd be happy to share your thanks with him!
I am so appreciative for my new friend that has helped me! Fiba & Lee. Xoxo SO appreciative of them BOTH xoxo
Thank you for taking the time to review us, Jennifer! I'm happy to hear Fiba and Lee were able to assist you! I'd be happy to share your wonderful review with them!
I had missed the deadline to change my order, but Leonah resolved my problem in just a few short minutes. Nice work!
Thank you for taking the time to review us, Jason! I'm excited to hear Leonah was able to resolve your problem quickly! I'd be happy to share your wonderful review with her!
I deactivated my account with Freshly. Twice now, they have sent me food that was not ordered. However, They did take of the issue and refunded my money in, I hope, a timely fashion. The food is really good.
Thank you for taking the time to share this, Pamela. I'm terribly sorry to hear about your recent experience with our service, this certainly isn't something we wish for any of our customers. I'm happy to hear our customer service team was able to assist you. I will be reaching to you privately to see if you need any further assistance!
I signed up for the service as a gift for my elderly mother -in- law but accidentally forgot to add her apartment number and wanted the service to start after Christmas. Cathy M. On chat took care of everything quickly and efficiently! They refunded my account instantly! These days it is rare to get such a quick response! There is so much: Due to COVID the wait time is...! So refreshing for Freshly's excellent customer service! I hope the food is as good as their service!
Wow --thank you for the 5 stars, Lucia! I'm happy to hear Cathy was able to take care of everything quickly and efficiently! I'd be happy to share your wonderful review with her!
DJ was very helpful with answering my questions. I would recommend using the chat option for anyone who has a question.
Thank you for reviewing us, Lorri! I'm happy to hear DJ was very helpful in answering all of your questions! I'd be happy to share your wonderful review with him!
Lee was very helpful and understanding of the situation. I also appreciated his accommodation of my frustration with receiving the wrong meals.
Regards
Chris Gray
Thank you for the 5 stars, Chris! I'm excited to hear Lee was very helpful and understanding! I'd be happy to share your wonderful review with him!
I have been enjoying Freshly meals for at least 2 years now, and the quality is excellent! Tasty, healthy, fresh ingredients. Recently I had received an incorrect shipment, so I contacted customer service and worked with Alex F. Online. He was very professional and kind, and he was able to resolve the problem very quickly. It's rare to find this caliber of customer service these days. I'm very impressed with everything about this company, and I highly recommend them!
Thank you so much for your amazing review, Kari! We love to make things right and better for our customers! I'm overjoyed to hear Alex was an excellent help, and of course, I'll be sure to share with him your appreciation! Cheers to many more years with you, Freshly fam!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melo, thanks for sharing your wonderful experience! We aim to provide excellent customer service so I'm really glad to hear that Alex did an awesome job in assisting you with your concern.