FreshlyReviews 7,505

Great Service by Alex I like the quick response and his help... This is my first order I heard good things about this site.

I accidentally clicked on a meal that had something in it that I didn't eat, however I missed the deadline and Alex F., was able to give me a credit towards my next order

Freshly is a great and convenient service! The food was delicious and health conscious! The customer service representatives were also super kind, specifically CJ!

I just had a chat with Alex F. I had a problem with an order that I wasn't supposed to receive (my fault). Alex was kind enough to rectify the matter. I'm glad I got to chat with him. He took care of my problem in a short amount of time. I hope all your employees are as knowledgable as Alex. Thank you for your time!

I needed something temporary while in the moving process. Freshly delivered good meals, timely deliveries, and good prices. When I needed to cancel, Hope was very efficient and professional, leaving room to return should the need arise. Thanks!

Kenny was super helpful on the chat- gave me a promo code when the checkout was not working for the deal for which I signed up. He answered all my questions honestly. Efficient!

I travel a lot so I could not consume the meals on the established schedule. I contact Reg via chat and he explained that I can skip a week here and there but due to my fluid schedule we could not adjust deliveries in such a way. We decided to cancel the subscription for when I am travelling and reactivate when I am back home throughout the year.

Reg was very efficient and knowledgeable…. A pleasure to work with.

Jay L was so wonderful. He was amazing and helpful. He spent at least an hour plus assisting me through my problem. Very professional and so nice

You're a customer service representative csy should be commended for excellent service to me. She handled all my questions and problems and ordered a refund to be sent to me promptly, she also allotted a discount to me for future purchases.

I wanted to find out about how to send meals to a friend who"s sick. Online rep Kenny was very helpful and answered what I needed to find out.

Kenny is so nice help me cancelling an order which I should un-skip. Since I am in China, it is hard for me to receive any order from freshly. But if I get back to U. S, I would definitely choose freshly again.

I was reactivating my account and needed some assistance. I was able to easily chat with customer service and they resolved my issue quickly and completely thank you for great service on a Sunday morning.

Mel was very helpful in explaining why my meals have randomly changed. It was due to a discontinuation of the meals.

On the Freshly chat line, Reg was polite and informative! I'll stick with Freshly!

Little things make a difference when it comes to customer service. - Kenny answer my questions very quickly. Thank you

When my package didn't arrive, I contacted customer service and was helped by Reg. He addressed my concerns immediately and helped determine a solution. Very helpful and quick response.

Reg helped me when I had a last minute trip and needed to cancel a week. He was very helpful and polite.

Love the food so far, portions are great and very filling! Customer service is excellent! Jay L was very helpful and got me taken care of straight away!

For me, the beef and chicken were not moist enough. These compared to what can be store bought.
The site was easy to use and polite people when I cancelled.
I know of people who liked the food, I did not.