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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Due to weather in my area, our order was delayed, and the food will not be safe to eat by the time it gets here. When I reached out to Freshly, Lee J from customer service, not only refunded our fee for the week but also gave us a small credit for our next order for the inconvenience. Super impressed! So many companies won't take responsibility once it leaves their facility, not Freshly. Can't wait for our order next week.
I have been very pleased with the people on chat who are very capable and patient with all my questions. I titled this "Come and Go " because one of the things I really like is that you can stop receiving meals when you will be gone - or for whatever reason. I will also mention that I have lost weight since starting this. The portion sizes keep me full without tempting me to over eat and, because I can just pop them into the microwave, I am no longer walking in late and hungry grabbing anything to eat while I wait for dinner to be cooked. A big "Thank you" to Charm for today's help.
Wonderful feedback, it's great and an informative review that's a great help to others! And, it is good to hear that you've had an excellent experience overall especially with your chat with Charm! Thank you for sharing!
Love the food, super convenient service and very helpful customer service. Shin was great and super helpful.
Awesome! Thank you for the love and amazing feedback!
I am new to the Freshly order process. Today I worked with Vince on the chat box to change my delivery date and some of my meal orders. Vince was courteous, helpful and informative. Because of his on-screen research, he was able to change the delivery date & confirm for me which of my requested meals were available. He also educated me on the overall order scheduling process. Freshly & Vince made the entire on-line order stress-free and easy.
I bought the meals as a gift for my sister & she loved the food! Thanks!
Fantastic! This is such great feedback we can share with the rest of the team and especially with Vince. Thank you for sharing this here and we hope to continue cooking for you and your sister!
Regine was so helpful and kind and thoughtful. I had a problem with not receiving via email the fourth gift promo code after purchasing four for my mother. She was great help. Regine made sure we received the fourth promo code and understood the process of using the gift "cards".
Thank you for sharing this here and we appreciate it! We're happy that Regine was able to help and we'll be sure to tell your feedback about her. We'll also share your experience with our team as we always seek to improve based on your experiences!
Very friendly! Great attitude. The overall experience was fantastic! I plan on using Freshly for sure.
Amazing! We're excited to cook for you and we appreciate your feedback about Vince and his service, so thank you very much!
This is some of the most disgusting food I've ever tasted. It's like airplane food, only worse. The portions are tiny and the meals look and taste nothing like the pictures. My whole family hates it.
Hi Molly, I'm terribly sorry if you found our meals less than ideal. It is always our goal to provide delicious/quality meals and I'm very disappointed this has not been the case for you. Our meals contain a blend of spices and a mineral-dense sea salt that helps flavor and season the meal with an average portion size of 13.6 ounces depending on the meals, but we totally understand that flavor and tastefulness will depend on the customer's preferrence. The meals sent to the photographers for marketing and advertisement are the same as those sent to our customers. They just take extra steps to plate the meals for staging and presentation. While we aim to provide nutritious and appetizing meals but they are unavoidably shaken up a bit during shipping. I apologize for this one.
All in all, every bit of information we receive in any regard - no matter how large or small; good or bad - is an opportunity for us to gain the knowledge of what our customers are looking for from us. So, we'll be sure to share all your feedback with our team as we never stop improving our meals and diligently searching for ways to improve.
In hopes to better your experience with us we'll be reaching out to you privately to get some details and see how can we be of help and hear any other feedback and suggestions you may have. Once again, I'm deeply sorry but we appreciate your feedback.
I've used Freshly for over a year. My husband and I wanted to eat out less, but we both hate to cook and do dishes. This was a great way to spend more time together, and spend less money. Side bonus of healthy meals we don't have to cook. The options vary, though not as much as some of the plans where you cook the meals yourself, but they introduce seasonal and new meals often, and unlike other plans, you do see the same meals often, so you can order your favorites over and over (we LOVE the BBQ w/greens and mac & cheese). We've had a couple issues with deliveries - the problem was the delivery company, not Freshly. Freshly made it right every time. This was during the beginning of the pandemic and they had every right to say, "not our problem." During the pandemic this service has been a literal lifesaver! I would wholeheartedly recommend Freshly to anyone that is looking to pay for their TIME back in life. If you like good food, but want fewer dishes and less fuss and muss preparing meals, this is a good option. We even take them for lunch at work!
This is incredible, we're thrilled and honored reading this feedback from you! Thank you for your time in reviewing us here and we're lucky to have you as part of our Freshly fam! We can't thank you enough for your understanding. Reassured that we are working diligently to explore newer ways to better improve our service, and your feedback fuels us to do more so again, a big thank you from our heart!
Choices varied so there should be dinners you would like and the prep is very easy and quick.
Some meals were excellent tender and flavorful others were lacking.
Price after intro a little steep.
Customer service Nhonie was excellent when I experience problems
Hello Marilyn! I truly do appreciate you, taking the time to provide us with your feedback about our meals and service as a whole. I'm so sorry if some of our meals are less than ideal, and that our pricing is a little steep. As a growing company, every bit of information we receive is important to us, good or bad, so that we can better our meals and our service! It’s customers like yourself who allow us the opportunity to grow, and better ourselves for the future. We will be sure to share it along with our team as we explore more ideas.
In the meantime, we'll be reaching out via private message in hopes to provide a better experience and if you do have any other feedback and suggestion we'll be glad to hear them!
Thank you for your time!
Last week I received my first six meals from Freshly and so far they have been delicious and filling. The beef selection and chicken with sides that I have tried so far are tasty and well seasoned. I will continue to order from this company and suggest you try them also. Pheter helped me with my future options and was very informative, patient, as well as willing to search answers for me. Excellent customer relations via chat.
Fabulous! Thank you for sharing this great experience of yours! We're glad that everything has been covered by Pheter and provided you with the help and necessary information you need! Thank you again for sharing and rating us!
Jay L was really helpful and on point with his assistance with me. He answered all my questions concise and clear. Great rep!
Outstanding service! We appreciate your time to provide us your feedback and ratings, Ronald! We're happy to inform Jay about this and we'll continue the great service to all contacts.
I had some basic questions about my new membership and Jay L was very helpful and informative. My first order hasn't arrived yet but I'm looking forward to it.
Awesome! I'm glad that you're able to be fully assisted on your first contact with us. We'll be sure to share this good news with Jay and we hope you'll enjoy your meals!
I just signed up today and the customer chat box was so helpful! Reg answered all my questions to help me navigate the site like an expert. Even sending me additional information to help me feel comfortable and in control of the site. I am excited to start using Freshly.com and cant‘ wait for my first delivery.
Hello! I'm grateful to hear such a lovely experience, rest assured that we'll continue providing an excellent service. We hope you'll like your meals!
Good and helpful service. The food looks very appetizing. Can't wait to try my first meal. Just can't make up my mind about which one to try,
Amazing! We hope that you'll enjoy every meal you ordered and we look forward to your next order. Thank you for reviewing us here and we greatly appreciate it!
This review is for an interaction I had with Freshly's customer care over text messaging. I had to text in for support because one of the items I had received in my box was damaged, and so inedible. I texted in to notify them and Adrianna was super helpful and efficient in getting me a refund for the damaged item. Thanks for the super support Adrianna!
Hello, thank you for sharing your feedback and for rating us here! We're glad that Adrianna was able to resolve your concern via text, we'll make sure to share with her this good news and we'll also share your experience with our team.
We treat feedback as valuable information as this allows us to better improve our service! Thank you for your feedback.
Fritz solved my issue with such kindness and accuracy, he explained everything to me and resolve the issue with my account! I am so happy I think I will be staying with you for a long period of time: 0)
This is incredible to hear, Lorena! I'm filled with joy knowing Fritz was able to provide you a remarkable customer service experience! For sure, he'd be so pumped up to hear your awesome review. I hope you continue to spend a very great time with us and cheers to more incredible weeks to come!
Pheter was great on our online chat. Answered my questions with prompt replies. I was new to Freshly and had many questions!
Sounds like Pheter left an incredible impression! Thanks for reviewing us, Paula! I'm extremely delighted to hear Pheter was able to shed some light on things for you and I'd be sure to share your kind words with him!
Celine provided me the fastest and easiest customer service I've ever seen! She solved my issue in seconds and I wish there was a customer service of this level simply everywhere. Thank you very much!
Splendid! We aim to provide a smooth service and with excellence. Thank you for your feedback and it inspires us to be great and best at all times.
AJ was very helpful and answered my question. He was prompt and efficient. I asked what happened to the Chicken Stew because it was very tasty.
Wonderful, I'm thrilled and AJ is always ready to help and provide an excellent service. Thank you for rating us here!
I am a new customer and made a mistake by not selecting my next menu before the deadline. Charm explained the service guidelines to me without making me feel dumb [lol] and fixed my order to reflect my desires. So far, I am really impressed.
Terrific! We're glad that you've contacted us and you had been assisted well with your concern. Thank you for sharing, Carolyn!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your Freshly experience with us, Natasha! We're thrilled to know that Lee J. Was able to provide the 5-star service that we've become known for. Thank you for being part of the Freshly Fam! Happy holidays!