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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I forgot to cancel my shipment for next week and thought I was stuck with meals I won't need. AJ from customer service took care of my issue super quick and was so polite and friendly. Appreciate his help very much!
Our delivery was delayed by an issue caused by UPS (not Freshly); I contacted Freshly and they responded within mere seconds. I worked with Leonah, and she was terrific. She credited the amount of our delivery and was able to change our shipment date to be earlier in the week so we would not miss meals. She was friendly and helpful throughout and made the entire experience effortless. We have enjoyed the food and the service is terrific.
Awesome! Thank you for sharing your review and rating us here. We'll be sure to share the good news with the rest of the team and especially with Leonah.
My package was delivered to the wrong address and the virtual agent Pheter was very helpful and polite. Luckily an honest neighbor brought me my package.
Thank you so much for the 5-star review, Suzanne! I'm so glad you have a nice and helpful neighbor too! And of course, I'll be sure to let Pheter know how awesome he was in helping you!
I purchased a gift card for my brother for Christmas. I had many questions and needed help. Pheter was just awesome and addressed all my concerns and assured me of help in the future if I ran into any issues! It was so refreshing and comforting to know that Freshly's customer service will go above and beyond to help!
Thank you so much for the awesome review, Sarah! No worries, I'll be sure to give Pheter a special shout out for his wonderful help!
Had an issue with dates/order and got appropriate and timely apology, quick resolution, and I will remain a customer.
Thank you.
We love to make things right for you, Jeff! Thank you so much for your 5-star rating!
I needed a question answered so I tried using Chat. My Chat operator was Reg. Reg talked me through my question
To my complete satisfaction.
Thank you so much for the fantastic review, Rebecca! I'm so relieved Reg was there to help you and answer all of your questions! No worries, your appreciation will surely reach her!
Vince, the Freshly Representative that helped me, was very helpful with my issue and I feel that the problem was solved because of his listening and actions. Thank you Vince, you are a great asset to Freshly!
Amazing job, Vince! Thank you so much for the 5-star review, Kathy! We hope you continue to enjoy our meals and service!
Fritz was quick and efficient in helping me. I appreciate his professionalism and sweet manners
I knowit wasn'this fault, but whomevermessed up my order it was really irritating and messed up my whole weeks plan. My daughter is home from college and we really wanted to have her try these meals to see if she would like them delivered to her dorm.
While I'm bummed to hear that your recent delivery experience has been on the rocks, I'm filled with joy knowing Fritz was able to assist you with utmost value! Of course, a very big shoutout comes his way for doing such an incredible job helping you out! Thanks for your review, Michelle!
Shin did a great job of answering my questions and verifying the information so I could be sure everything was 100% correct. I appreciate her help!
Great! Thanks for reviewing our service here, J! We're glad to hear this and we'll continue doing so in all your future contacts!
AJ did what i asked even before I told him to. I wanted to skip a week. I was getting to ask him to do it for me and he had already done it.
Outstanding! Thank you for your feedback and rating, Valri! We're glad that you've been assisted quickly and smoothly!
I have a subscription with Freshly for more than one year and I usually don't forget to skip if needed, but there is always first time and you forget. When I've got a message that my order is confirmed, I have chatted quickly with service support and my order was cancelled as well as refund to my credit card was processed.
Very nice and fast support. Thanks a lot!
We're happy to always help you in any way we can! Thank you for sharing your feedback and thoughts, Irina. We're happy to hear this!
Just had a problem with resetting my password, but thanks to some great customer service from Hope im all set again. Many thanks.
Amazing! Thank you for sharing your experience with Hope, we're glad to know all of this!
I ordered from Freshly for the first time and was tracking delivery of the order. The order stated it was "left at front door" at 3:49pm and I did not arrive home from work until 6:30pm. There was not package at my front door so I immediately contacted Freshly via chat to see what could be done. I was connected to a representative named Hope. They immediately contacted the delivery team to let them know the issue as well as provided me with a credit to cover a whole new shipment. I was relieved at the speed of their response and their willingness to help. Thank you for all your help, Hope!
Awesome! We're glad of the feedback and thank you for sharing, we'll be sure to let Hope know your feedback and to the rest of the team. If there's anything we can further assist do feel free to reach out to us at [email protected].
Charm was able to take care of my request quickly over chat and did exactly as I asked. I appreciate the efficient service.
Wow! We always aim to provide an excellent and friendly service and we're glad that you are assisted well by Charm. Thank you for your feedback and rating!
Great customer service with straightforward instruction and straightforward execution. I appreciate you so much!
Thank you, Scott! We're thrilled about your feedback and so excited to share this with our team, especially with Hope.
Mel was wonderfully helpful and pleasant. She understood what I wanted. Thank you so Much! I have always loved all the people I have encountered with freshly.
Hi Sheryl!. Aw, that is wonderful to hear, especially that all of your experiences and interactions with us have been positive! Mel is wonderful, and I will make sure I pass along your kind words! Thank you, again.
Pheter assisted me in the chat with our technical problems. Very helpful, polite, and quick service. Thanks!
Hi Charmel! Thank you very much for your 5-star review! We often hear that Pheter is polite, helpful, and quick! I'm so happy he assisted you! Thank you so much for reaching out to us and letting us know!
Omid assisted me in chat with my concern. As far as customer service goes, Omid went above and beyond my expectations! He was very kind, efficient and professional. This one's a keeper!
Hi Carol! How awesome to hear someone call Omid "fabulous" - and I know he'll take that as a huge compliment! Thank you so much for your kind review, and I'll pass along your kind words to Omid! I think he's a keeper, too!
Was out of town due to a family emergency and forgot to cancel my weekly order.
Contacted customer service... within 10 min all taken care of and my account was credited.
Thanks!
Hi Frank! I'm so happy we were able to assist you in your time of need! Thank you for letting us know we could help and thank you for your review!
Very response and helpful customer support. After having an order already confirmed I needed to make an update. I was connected to Pheter shortly after launching the chat and he was able to update my order within a few minutes. Definitely happy with the service I've received using Freshly.
Hi Rachel! Thank you so much for the wonderful review, and I'm so happy that Pheter took good care of you! I know Phether will appreciate your positive feedback on his services!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wonderful! We appreciate your time taking to provide us with your feedback and comments. Thanks, Cynthia!