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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I had a minor issue with my order and Freshly was very quick to make things right. Very impressed.
I contacted freshly because they substituted an. Item in my order without letting me know in advance. The item they substituted it with was not compatible with my dietary needs. I contacted Ron and he help me get a refund for the meal.
While I'm saddened to hear about the trouble this may have caused, I feel relieved that Ron was able to patch things up! Thank you for the rating, Jarrod!
I had a bad reaction to the Dijon pork chop dinner today and Max's quick response was reassuring and he was most helpful in removing that dinner and replacing it with the new steak dinner for my next order
Ron was quick and recommend a good option. (Upselling, great sales.) However I'm upset that you guys can't Do 14 meals a week program. I'm a pro bodybuilder and need that option. I will shop other places now, however If you guys ever have that 14 meal option or just an option to add on extra meals for a prorated amount that would be an awesome sales tactic and would keep my Business. Again I will reach out to all my bodybuilding friends and recommend you guys if you ever have this option. Thank you very much have a nice day.
Hi Adam! Thank you for your valued feedback! We'll be sure to share them with the rest of the team for consideration!
I forgot to cancel my order and am away, so all the food would have gone to waste. Mary was very helpful and efficient in helping me cancel the order and getting a refund.
We pride ourselves on our world-class customer service, so knowing that Mary was able to exude that is very heartening! We appreciate this feedback, Anne!
Mel helped me get restarted and everything back on track.
Another job well done from Mel! Thank you for reviewing us, Toni!
Diana s took great care of me and quickly I appreciate it
Very quick replies and was able to clear up what was necessary in a matter of minutes.
Meal change I made didn't take. Saw that after cutoff Wednesday. Messaged live chat, changed my order right away. Made sure to list new order so I could see it was correct.
Hi Kathleen! Thank you so much for relaying your experience with us and our ability to assist! We appreciate the review, and of course, we appreciate you as well! Thank you for being part of the Freshly family!
Jacques responded quickly, clearly and better than I expected. I appreciate how this transaction was resolved. Thank you.
Hi Tiffeny! Thank you so much for the 5-star review! You made me smile recognizing Jacques for the exceptional service he provided. I heard quick, clear and better -- all words that I think make a glowing review. Thank you for reaching out to us and letting us know.
Ron was great, helped clear up a mix up on my order. Quick and easy and helpful. Thanks
Diana S. Was very helpful in helping answer my questions regarding a shipping delay.
Hi Nick! Thank you so much for your review and for recognizing Diana with your review. I know she works hard and cares for our customers, so I was so happy to read that she took good care of you. Thank you very much for reaching out to us with your review!
Talk about top notch, Nordstrom level service! Due to inclement weather my order was unable to be delivered. While it's not my fault, it isn't/wasn't Freshly's fault either. I was just inquiring to see if the meals could still be sent or if they could be donated, etc. Before I could even ask what was next, they did a full refund and a credit for the inconvenience. It was so easy and so nice! I won't lie, I started Freshly in January because I was tired of cooking dinner for my partner and I through the Covid Pandemic. But immediately, I fell in love with the quality and flavor of the meals. Ingredients that we can read, quality we can enjoy, flavors we love! It's now mid-February, and I don't see us quitting Freshly anytime soon! Thanks for making life a little more enjoyable each weeknight, Freshly!
Hi Kyle! I was so impressed with the heart-felt words you shared, and I could re-read this often. While I'm disappointed to hear of the delivery issue due to inclement weather, I sincerely appreciate the patience and understanding you had for the situation. I'm also very happy you were quickly accommodated by the customer service representative who assisted you. Reach out to us any time -- it was a pleasure to read your thoughts -- and thank you!
The fact that it's cooked and not frozen provides so much value for me. I'm able to use my time in the day, for more enjoyable things than food preparation and food shopping.
Hi Brian! Thank you so much for the kind review! You and I must be brothers! I, too, like the fact that the meals are fresh, not frozen, and I can have a quick delicious meal! Thank you so much for letting us know you're happy!
Max was very friendly and supportive. Good at his/her job. I hope that Max will be available, should I need help in the future.
Max from customer support helped me get a refund for 2 meals that I didn't ask for.
Hi Saluka! Thank you for the stellar review on Max! While I'm disappointed that you received two incorrect meals, I'm very happy that Max took care of you to your satisfaction. Thank you for reaching out to us -- I loved reading that Max took good care of you!
Ron was quick to respond and communicated well. He resolved my issue quickly and was professional.
Hi Natalie! Thank you so much for your review and compliments to Ron on his quick and responsive customer service! That's so nice to hear and I'll make sure Ron hears your kind words! Thank you for letting us know.
Very fast response and service. He was able to get my order fixed quickly.
One of our meals was accidentally rerouted to the wrong location. Freshly not only refunded us, but gave us a credit on our next order. The customer service was prompt, professional, and kind. Thank you Freshly!
Hi Mary! How nice to see your 5-star review! While I'm disappointed your meals got routed to the wrong location, I'm very happy that our customer service folks took good care of you to your satisfaction. Thank you kindly for letting me know your thoughts on your experience!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Allison! We're relieved to hear that we're able to help you out! Thank you for your stellar review!