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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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The person I reached assured me that my subscription was cancelled. Service was efficient and friendly after an extended wait on the line.
I was charged for an order I didn't want and was worried I'd have to pay for it. Jassy was polite and helpful and we sorted it out in under 5 minutes.
Hi Sabrina! Thank you for your 5-star review! We're here to try to make things easy for our customers, so I'm so glad that Jassy was able to assist you -- quickly and painlessly!
DJ helped me with my issue of having to cancel an up coming delivery due to no power. When I seen the delivery was set up after charging my phone in the car.
Hi William! Oh no, I'm so sad to hear that the weather issues negatively affected you. Thank goodness you're fine, and I know DJ was more than happy to assist! Keep warm, be safe, and I'll let DJ know you appreciated the assistance! Thank you for the review and letting us know!
I have always found Freshly's customer service team to be very helpful and accommodating. Thank you!
Hi Rebecca! Thank you, thank you! I'm glad to hear we've always been here for you, and we look forward to continuing to be here for you!
Amazing. Representative was friendly, helpful, and caring.
Wonderful and easy. Diana S. Was fast, friendly and efficient. Thanks for the help.
Hi Kristy! Thank you, thank you! I'm thrilled that you had an easy conversation with Diana and she was efficient with your request. Thank you for letting us know!
My very first, much anticipated delivery was delayed from weather beyond safe consumption. Using the chat feature, Mary took care of the problem immediately, to great satisfaction. Thank you so much.
Hi Ronda! Thank you so much for the 5-star review! I'm disappointed that your meals got delayed due to a weather delay. Thank you very much for your patience and understanding! I'm very happy that Mary took good care of you in helping you with this situation, and I'll be sure to share your kind words with her! Thank you, again!
Nikki was very prompt in addressing my issue and resolving it in a very courteous, quick, and efficient manner. I greatly appreciated her professionalism!
Teresa, that's so great to hear and I will let Jassy know as well! We take a lot of pride in our customer service, so it always gives me a warm feeling when we take care of our customers when issues arise! Thank you very much for your 5-star review!
Had 3 meals incorrect on my last Freshly order, and Justin with your customer care team did an excellent job figuring out the issue and getting me a refund.
Hi Jeremy! I was sad to hear of 3 incorrect meals, and thank you for your understanding! I'm very happy that Justin provided his normal excellent customer service and assisted you to your satisfaction. Thank you for taking your time to review us, and Justin!
Order was delayed due to weather and I had concerns about spoiling. Arjen said the meals would not be good and answered all my concerns. Love this company!
Hi Robert! I'm so disappointed about your delayed delivery. It seems like many parts of the country was affected by the storms! But I want to sincerely thank you for your understanding and patience with this! Also, thank you so much for your wonderful review of Arjen! I will pass along your kind words!
Arjen did his best, but the fact that you dismiss Vegetarian and/or Vegan meals is off-putting. And I actually LIKE gluten and soy in my diet. So I'll keep looking.
Hi John! Thank you so much for your honest review of our meals, and the kind words regarding the customer service Arjen provided. While we don't have many veggie-friendly meals currently, we look forward to having some soon! I do want to thank you for giving us a shot, and I'll certainly pass along your kind words on the customer service you received to Arjen! Thank you!
Almost immediate response to the lost delivery due to weather. Thanks!
Thanks for sharing your wonderful customer service experience with us, Scott! We can't stress enough how we appreciate your understanding given the hiccup you've experienced with your recent delivery! We'll surely share your awesome review with the rest of the team!
The meals are tasty and when I had two replaced by something I didn't asked for, Freshly quickly handled it and refunded my money. Arjen who was my Customer service agent was great!
Max was super helpful and was able to figure out what happened with my account and issue a refund for the food that couldn't get to me in the storm. I really appreciate the time he took.
Hi Quetta, while we're disappointed to hear of the delivery issue due to inclement weather, we sincerely appreciate the patience and understanding you had for the situation. We're also delighted Max quickly accommodated you. Thank you for your valuable feedback!
Service was fast and exactly what I wanted.
But you can't copy the URL in the mobile app. So I haven't been able to leave good reviews for all my service.
Hi Justin! Thank you for taking the time to leave your stellar review with us! We'll be reaching out to you privately to see how we can further help you with that.
Good experience. Quick response. Explained that I received two meals that I did not order and two meals I did order were missing. I was refunded for the missing meals. I felt bad about reporting the mishap, but meals that were delivered by mistake had ingredients that I do not eat. Perhaps friends will enjoy and order from Freshly in the future!
Hi Mary! While we're disappointed about what recently happened to your orders, we're relieved to hear that Ron was able to make things right for you! Thank you for your valuable feedback!
Ron was very helpful and communicative. He resolved my issue immediately!
Wow! We're so glad to know that Ron has taken care of your concern very well! We'll be sure that Ron will know this. Thank you for your review!
Jassy was very helpful. I was on hold (in a chat request) with 2 other individuals for a total of approximately 20 minutes with no response. Jassy answered immediately and resolved the situation very quickly.
Jassy was also very kind and personable.
While we're disappointed to hear about being hold on our chat queue for a long time, we're thrilled to hear that we're still able to help you out! We'll be sure to give Jassy a shout-out for her excellent customer service!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Providing a top-notch customer service experience is always on top of our priorities, so knowing how our Customer Care Team took care of your concern in a timely and polite manner absolutely brought us so much pride and joy! Thanks for your review, Dora!