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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I emailed to cancel an order that was already scheduled for delivery. I received a reply immediately from Angela D. And she cancelled my order and put the credit on my account to use towards a future order. I was so pleased with the response time and the results. Freshly is always so amazing and customer service oriented!
I did not have a order delivered nor did it show the order had been sent from the distribution. Arjen helped me out with tracking down the order and assisted with a refund. I'd like to commend Arjen for their professionalism and swiftness. Thank you again.
Major shoutout to Arjen! He keeps knocking it out of the park with his customer service. Thanks so much for sharing your 10/10 experience with us, Jacob!
So I wasn't able to cancel my order on time due to the app not working properly (could be an ios15 update issue as opposed to the Freshly app. Not sure). I went through the text online customer service and after bypassing the automated responses, I was connected with Arjen. Arjen was very helpful, answered all my questions and without hesitation gave a full refund for my 6 meals. For Freshly and Arjen to do that, speaks volumes about the company. They didn't even ask any questions about why it happened or anything. For all they know I could be a scammer trying to get something free but like I said, the refund was given without hesitation. I also asked about how to return my meals and Arjen told me that my meals were on them. Freshly lost out on not only 6 meals but also 60 something dollars plus shipping. If my finances change, pretty much because of the way this situation was handled, I will definitely return as a customer. Great customer service
Oh wow! Thank you so much for sharing your experience with Arjen. I'm happy to hear that you had a very reassuring experience and we hope to see you back in the near future!
I had canceled my delivery for this week and I got an email that the meals were on the day. Diane S helped me and was wonderful and helpful and caring! She sent me a refund which I appreciated.
Peter, it sounds like Diana was at the ready to assist you... and assist you she did. Thank you for being a kind soul and reaching out to us today with your positivity. I'll be sure to share your review with a most-appreciative Diana! Thank you, again.
Got a email my shipment will be arriving. I didnt order.? Could have been my friend we shared the past orders?
Lady was super about cancelling the order an refunding charges.
Vilma, thank you for sharing your Freshly experience with us today! I'm glad you got taken care of.
Unexpected order was placed and Nikki helped me cancel it, as well as cancel my subscription.
Hi Tayler, I'm pleased to hear about your customer service experience with Nikki! She totally deserves a shoutout. Thank you for the stellar rating and hope to cook for you again soon!
It was fine. Hopefully, the problem will be resolved.
Janelle, we'll surely keep an eye out on that. Thank you for taking the time to drop a 5-star rating!
We received a shipment from Freshly via our daughter. We were happy with the food. However, we received it right before Thanksgiving and have many upcoming conflicts coming in the next few weeks. I was notified today that my order ******* was going to be delivered. I never received an email to order food, and we do not want any deliveries until after the new year.
I explained our issue to August and he suggested we put our account on a temporary cancellation, I thank him for taking care of our issue
Hi Kathy! We hate to catch anyone by surprise, but I'm glad August was able to sort things out for you. I can't thank you enough for your patience and appreciation!
Diane S was quick to access my problem and provide a solution. Thanks for the quick resolution.
Michelle, I can tell you how easy it has been to work with Diana S! Your 5-star rating is very much appreciated.
When opening an email reactivated my account August was great at handling closing it and processing the refund. I will not open any emails unless I intend to restart my service!
Pat, I'm saddened about the confusion, but it's a relief that August took care of everything for you. Thanks for the stellar rating!
She did a great job considering it was through chat. No confusion or anything. Understand and explained what happened. Etc
Shirley, I appreciate you for sharing how your experience with us went through -- indeed smooth and hassle-free!
When I wasn't sure if I had done things correctly Josh was very quick to check and reassure me that it had been done correctly.
Hi Debbie! Kudos to Josh for providing such exemplary service. Thank you for reviewing us!
I have experienced customer service via email, chat and phone. All experiences were excellent. The representatives have been easy to hear and understand, very prompt to reply, professional, courteous and competent. It is the best CS experiences I have ever had with a company.
Jude, words like these inspire us to keep going. Thank you for taking the time to share your experience. Expect that we'll continue to provide the best customer service experience you deserve! I appreciate your fantastic review!
I let the deadline pass without updating meals for the week, and one of the subscriptions had mostly duplicate meals. Arjen connected right away via the site's chat and quickly helped me get the menu changed, even though it was 6 hours past the deadline. Very quick and efficient assistance!
Hi Jesse! I greatly appreciate you for sharing this hassle-free experience. Arjen's awesome assistance surely leaves a remarkable impression on you. Thanks for the 5-star rating!
My customer service rep was very helpful and took care of my issue quickly!
This is incredible to hear, Colin! Thanks for your excellent review! I'm pumped to hear that we're able to provide you with a remarkable customer service experience.
Good communication and fast service everything was well done
Marvelous! Thanks for dropping your 5-star review, Jason!
Hannah M. Was prompt and courteous in solving my problem.
Chris, thank you for sharing your positive customer service experience with Hannah! I couldn't agree with you more, she's a gem for always going above and beyond helping our Freshly Fam members. Do remember, we're here for you 24/7!
I have recently reactivated my account with Freshly (for the fourth? Time). I truly love the service AND the meals. The food quality and portion sizes don't leave me unsatisfied or with fomo when everyone else in the office is eating out. I had an issue this time with a promo discount not applying to my account and reached out through the online chat to find out if there was an error during activation. Josh assisted and was able to easily resolve the issue. He was kind and super quick in his review of my account and in making the adjustment. Love the ease of access and information through the site and the great customer service is just icing on the cake.
Welcome back, Amanda! I'm so thrilled to hear that you've been enjoying our meals and service. I'll be sure to share your kind words with our chefs and it'll surely light up their day. Of course, I'd also let Josh know how much you appreciate him. Thank you for being the best part of the Freshly Fam!
I love Freshly and have had mostly good experiences until a mix up with my last box. Mary helped very quickly with a great solution.
Alison, while I'm saddened to hear about your recent experience, I'm glad Mary was quick to help and made things right! We're always here to help you at any time. Thank you for reviewing us!
Thank you to Freshly for being such a great company and for the wonderful and caring employees that you have working for you. Nikki was willing and able to help me resolve a problem quickly and efficiently. I'm most grateful. :)
Thank you very much for sharing your 10/10 customer service experience you received from Nikki! It's reviews like this that really excites our agents and is always a reassuring reminder that they're doing a fantastic job.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dorothy, I can absolutely promise you we take the customer service experience very seriously. I'm so happy you were so pleased with your experience today. And, thank you sincerely for recognizing Angela! I know she will have a smile on her face when she hears your review.