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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Great they refunded my order quickly and helped me with what I needed.
I have enjoyed my Freshly meals and it is nice to have meals that are ready to eat in less than 5 minutes. Placing orders with Freshly has been an easy process. When I did have any order issues, I reached out to Customer Care and their specialist Jess was very helpful and solved all of my issues.
Wow, thank you so much for this stellar review! I know that Jess takes a lot of pride in making sure to provide a wonderful customer service experience. It's good to hear that it was achieved.
Yay, I'm so glad that your customer service interaction was successful, Ron. Thank you for sharing your positivity with us today.
Not happy with the close date to choose meals and do not like it that my first order was duplicated without my permission.
Craig, I'm sad there was some confusion or frustration. We do have dates by which our chefs need to know what meals to prep and cook, so I'm disappointed if there was any misunderstanding. It sounds like Diana helped you with your situation, and I'm pleased you were happy with her efforts to assist. But, if you have any questions or further comments, I'm all ears. You can always feel free to reach out to us at [email protected]. Thank you.
Quick and to the point, knew what I was contacting about before I even explained it and was just respectful and quick.
Caroline, now that's what I'm talking about. I'm so glad you had a very pleasant customer service interaction with Diana and we got you assisted with your request. Thank you!
Diana S took care of my cancellation request quickly. Thanks.
Yay, Diana for promptly assisting Laurence. Yay, Laurence for taking his time to share some Freshly love with Diana. I appreciate both of you!
I received a weird email and wanted to make sure someone wasn't charging my account. Josh was very helpful in checking my account and also unsubscribing me to make sure that it could not happen in the future. Thank you. Great customer service!
Chelsey, customer security is very important to us and it sounds as though Josh made sure everything was good. Thank you for sharing your experience with us today!
Thank you Diana for all your help and being so polite and professional!
Ylianna, you are so welcome! I know Diana was very happy to assist you, and I want to thank you for recognizing her politeness and professionalism -- Diana will definitely have a smile.
Had a quick chat with Josh today and he was awesome. He was quick, and friendly.
I couldn't agree more, Brandon! Kudos to Josh for providing such exemplary service. Thank you for reviewing us!
Was able to get logged in with correct email and get my meals changed, since i've been able to log in to change them
Nice! It's beautiful to hear that everything has been smooth-running again! I'm so excited to share your praises with the team, so thank you for the stellar rating, Minnie!
My weekly box was not delivered to my door and appears to have been stolen. I was issued a refund quickly and now I can enjoy my day!
While this isn't the ideal delivery experience we want you to have with us, we're relieved to hear that we're able to help you out! We'd be sure to work on this matter diligently to make this better for you moving forward. Thanks for reviewing us, Steven!
I was charged for a meal after I had already canceled. Apparently there was an email sent that reactivated my account. I can't use the service right now because I am on a full liquid diet due to surgery. The attendant was very understanding and quickly resolved my issue.
Hi there, we all like quick and understanding-- so, I'm with you there! Thank you for sharing your experience with us today.
I accidentally order 6 of the same meals and Josh gave such great service and change it to what I wanted!
Catherine! We're here to serve and I'm very happy that Josh was able to make things right! Thank you for sharing with us today! I appreciate you!
Mary F was quick and efficentand I was pleased with the outcome and that there was nothing else to do!
Hello Richard, thank you for sharing your great customer service experience with Mary! We're glad everything was taken care of quickly and efficiently. We'll be sure to let her know her greatness. Thanks again for the shout-out!
Josh was very helpful in changing my meal selection.
I had discovered that I really do not like the Honey Peach BBQ cChicken selection.
Hi Deborah! While we're sad to hear that you didn't get to enjoy one of our meals, we're glad Josh was able to help you update your meal choices. We appreciate you sharing this with us and we'll definitely share this with our chefs. Thanks for the shout-out and for being the best part of Freshly!
I skipped a week via the app but there was an issue and the request didn't go through. I contacted support about the issue and it was resolved in less than a minute. Awesome customer service!
Hi Rob, and thank you for your 5-star rating! Freshly Fam is here to help and we've got your back. We hope you continue to enjoy our meals and overall service. Keep sharing the Freshly love!
After your robot agent denied my request to change my upcoming order after the deadline passed, I was helped by Mary F. Took care of the change in record time! Thx Mary F!
Leslie, it sounds like the bot was being a bit cranky today! All kidding aside, I'm very pleased to know that a real-life human being by the name of Mary was still at the ready to assist you. We have the bot for people who like that experience, but there's nothing better than a real person to talk to! Thank you for your review and feedback!
MARY F. Was very helpful to resolve my issue. I first started chatting with Steve, I explained myself 3 times before he didn't want to help me anymore and immediately replied that I hadn't answered and then left the chat. I was shocked by such terrible service. I started the chat again and Mary F. Jumped on, she helped me quickly and I was very thankful!
Micah, I'm so disappointed to hear of your first customer service interaction. We'll certainly review the interaction with the representative. On the flip side of that experience, I'm so happy that Mary came through and hit a customer service home run! I'll be sure to share your review with Mary. Thank you for sharing both experiences with us.
I needed to have the delivery driver leave my package at a certain area of my building and Nikki took care of it right away and then helped me to change my weekly delivery day too!
P. B., it sounds like you got 2 things done for the price of one with Nikki today. I want to sincerely thank you for sharing some Freshly love with Nikki!
I had forgotten to cancel an upcoming order before it processed. Using the chat it was very easy to make sure I didn't get the order and was refunded fully.
Danielle, we truly try to make customer service assistance easy -- as it should be. I'm very happy to hear that you got in and out quickly and got everything wrapped up!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jessica, I'm beaming with happiness that we provided you excellent customer service. Thank you for taking your time to share your positivity today!