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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I accidentally activated my subscription By clicking an email. Chatting with support was easy and quick.
Very helpful customer service! Highly recommended!
Wow! Thank you for this 5-star review, Himel! We appreciate you! Keep spreading the Freshly love.
JESS DID AND AWESOME JOB HELPING ME IN A TIMELY FASHION TO CANCEL AN ORDER THAT WAS NOT EXACTLY WHAT I WAS TRYING TO ORDER.
Thank you very much for this fantastic review of Jess! I'm thrilled to hear that you had an easy and fast experience. Thanks for being part of the Freshly fam!
I was not crazy about food. I guess I'm just too use to cooking my own meals. However, the customer service at Freshly has always been top notch.
Nancy, we'd love to hear your constructive comments on your meal experience -- we're all ears for any positive or negative feedback! Feel free to share your thoughts at [email protected]. Of course, I'm thrilled that you appreciated our fine folks in customer service -- we love our Freshly family members.
Nikki provided excellent customer service! She not only remedied my problem but was also courteous while doing so. Very pleased with the service today.
Gabrielle, I don't speak for Nikki, but I know she was thrilled to have been of assistance to you today. Thank you for being the best part of Freshly!
I forgot to change my menu items but Amy was able to get them changed out promptly and easily!
If nothing else, Amy is friendly and quick at the draw for helping Freshly family members. Thank you so much for your nice words -- I know Amy will love seeing your review!
Easy and simple chat with agent to cancel an order
Stefanie, now that's what I'm talking about. In and out quickly with your customer service today. Thank you!
Nikki helped me get the 6 meal box I wanted for a friend, the site wasn't letting him use it so she sent a new code!
Hannah, I'm so sad to hear of any issues related to your kind gift of meals -- you are so nice! I'm very happy that Nikki was at the ready to assist you! Thank you for showering some Freshly love upon us today!
The agent was extremely helpful in processing the information that was needed to solve my issue. Total time to resolution was extremely low.
However, I do think your Bot could use some work. Being a product manager in the customer experience space, I think the Natural Language Processing is a bit too fast for the customer to process. Perhaps give the buffer time between the customer and the bot a larger window then an immediate reaction.
Cheers!
Zack, I love feedback of all types, so thank you! I'll be sure to forward your feedback to our team for consideration. I'm very pleased that once you got to a real live human, you got taken care of quickly. Thanks.
I forgot to change a meal in my order was able to change it out before it was made
Thank you for taking the time to leave this 5-star review! It's great to hear you had no hassle with getting your meals changed for the week.
Juel, we certainly do our best to always take good care of our Freshly family members and our customer service representatives. Thank you very much for your kind review and, today, I'll make sure Diana knows how truly special you are to recognize her!
I had an issue with my weekly order. I was able to get on the live chat and get it resolved. Thank you so much Freshly!
You're always welcome, Carol. Thank you for the shout-out today as it's always so nice to hear from our Freshly family members. Thank you, again!
It was my wife's and I first time ordering with freshly and didn't know we had a timed deadline for picking the meals. We knew the date, but not the time so our rep helped us to fix our meals for the week. We also had problems with a promo code and our rep also helped us with that with no problem. The rep was very willing to help and we appreciated that.
Serena, I can tell you that we're here to assist and make things as easy for our customers as possible. Thank you for your review today, and let me say, WELCOME to Freshly! We are humbled to cook for you.
Great, she did as requested without hassle. I appreciate that.
Wylie, you're most welcome! Thank you for sharing some Freshly love today.
Kenny assisted me to skip my upcoming order with no issue and ease. It took 2 minutes to do! Service here is wonderful.
Sunny, I love your review -- straight to the point about your satisfaction! I'm glad it was Kenny today, but I'm certainly planning on you receiving the same level of customer support every time you reach out to us. Thank you for your review today.
Josh was great. Fully satisfied with his service. He helped me re activate my subscription with discount for first two weeks.
Awesome! Thank you very much for sharing your experience with Josh! It's great to hear that you had a effortless experience with us today.
My order was delivered to the wrong address for the second time unfortunately. The support member August was able to follow up with the delivery crew and managed to process a refund for my order in short time. I do like Freshly food but unfortunately the delivery team is ruining the experience for me. This is the third lost box in just a couple months now.
Lamine, I appreciate your review of the assistance that August provided you, but I'm very disappointed to hear of your recent delivery issues. I'd like to invite you to reach out to us at [email protected] -- I'd like to see how we might be able to further assist you. Thank you!
Quick easy solution to help accommodate my needs. Big fan of Freshly
And, I'm a big fan of yours as well, Gibb! Thank you for your kind words, and I can assure you we'll always enjoy cooking for you. Thank you.
I had a great experience with my agent. They were very responsive and helpful!
Yay! Thank you for leaving this 5-star review! You're appreciated.
The customer service is always so nice and understanding. I really appreciate their support and how easy it is to get a hold of someone. I also just found out they donate unused meals which is great!
Hi Rachel! Thank you so much for this kind review. We take pride in doing everything we can to be of assistance to our customers! I'm so happy to hear that was your experience with us. Thanks for being part of the Freshly fam!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Donna, glad to hear it. Thank you for your review, and I'm so happy we got that fixed for you!