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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I've loved the meals (gluten free). Financial setback and had to cancel. Arjen was so helpful with customer service when I had to cancel. I will return when I can. Thank you
Arjen was very helpful and cancelled my order for the coming week and refunded the charges to my bank. He was quick and professional and gave me exactly what I wanted done.
Yay! I'm so excited that you received a 10/10 customer service experience with Arjen! I certainly hope we continue to WOW you!
August was great and helped me change my meals after the deadline!
Isn't it just like August to help a customer in need! Well, now that I think about it, I believe all of our customer service reps kindly help all of our Freshly family members. Today, Kristina, I'm so happy that August was there to help you change the meals for your upcoming delivery. Thank you for sharing with us today!
Awesome. Nice friendly! Love the food. Customer service always good people.
Joshua, you made my heart melt -- being called awesome, nice, friendly, loving (the food), and good people! I'm glad that Diana was the good person who assisted you today -- both of you are "keepers."
August let me change my meals last minute when I forgot to pick my order. He was great!
Truly a "super-duper, make me smile, kind of review", Allison! I want to thank you for showering August with some Freshly love.
August deftly assisted me in no time flat and with an abundance of kindness, give the dude the raise he deserves
Eric, your review definitely made me smile with your abundance of enthusiasm toward August! Thank you very much for taking your time to review August, and I know August will be wearing a big smile when reading your review.
I said what was wrong and it was fixed in a few minutes the person helping me was very good
Bruce, it's wonderful to hear that you got prompt and attentive care for your issue today. Thank you for sharing your feedback and review with us!
#1) My customer experience with August was exceptional. This person is really an exceptional, quick thinking, fully understanding the FRESHLY system in order to solve my problem in an outstandingly easy and quick way.
#2) My experience with FRESHLY has been very positive and as a result I've told many friends and neighbors about your company... however, I've also noticed over the last 3 weeks of my subscription (now beginning 4 weeks as of 9/9) that FRESHLY changes my menu meal choices! WHAT'S THE POINT OF A WEBSITE THAT ALLOWS meals to be chosen in advance if those choices are temporal and meaningless?
#3) Which brings me to my customer support requirement today: I established my meals for 9/16 before going out-of-town Friday, 9/10, on a trip where email communications were limited (on this date FRESHLY sent me a message to CONFIRM their altered menu! WTF?). Returning home Saturday, 9/11, at 7 PM CDT, I check email only to find that FRESHLY's ALTERED menu was CONFIRMED! And going to be send the following Thursday 9/16. In the support texts, August wrote, "... Freshly expects customers to closely manage their subscriptions..." and my response was "... being gone ONE DAY is hardly leaving my subscription unmanaged..." -- IF YOU ARE GOING TO ALTER A SUBSCRIBERS menu from what they've established in advance via YOUR WEBSITE! Then TELL THEM that their choices are completely temporal, totally just a wish list until they confirm their menu on FRIDAY or SATURDAY morning of each week prior! SAY IT, SPELL IT. There is absolutely NO POINT in establishing a menu in advance via YOUR WEBSITE!
#4) And now that I know this, I'll never be disconnected from the INTERNET again on a FRIDAY or SATURDAY!
Hi Eric, it saddens me that you have to experience this. I've made a note of your feedback and will surely pass this along to our team. Good thing August was there to assist! Thank you for reviewing us.
August helped me cancel a delivery I had mistakenly forgotten to skip. Saved me quite a bit of money and hassle!
Hi James! I'm so happy with the help you got from August. Your 5-star rating is appreciated!
I asked for a delivery to be canceled late and Josh took care of it and gave me a free week credit
Hi Joseph! I'm glad to hear that Josh was able to sort things out for you! Thanks for taking the time to review us!
I had changed just my upcoming meal choices, received a message indicating it was successful, and yet it didn't take, presumably because it was "completed" shortly after the cutoff time by a few minutes!
I chatted online with "Mary F.", who changed my meals to what I wanted them to be.
Hi Bill! I'm so happy that Mary was able to help you out! I'll be sure to let him know how much you appreciate it. Thanks for your review!
Something happened with my order and I received a confirmation of 4 of the same meals in one box and I was disappointed. Nikki helped me and was able to change my meals to different options. I was grateful for her to update my order.
Woo-hoo! Major shoutout to Nikki for being able to assist with your meal mix-up! I know how frustrating it can be to not receive the meals you were expecting. I'm delighted to hear that Nikki managed to turn that frown upside down and get this resolved for you!
Meal Change day came and went, but I forgot to update my meals for the following week. Diana came through for me, and helped me change my meals even though I missed the cut-off date. Thank you!
James, that's what we're here for -- to you assist you whenever we can! I'm very pleased with Diana for getting in your last-minute request to make some changes to your upcoming meal selections. I'm sure she was very happy to assist you. Thank you for showering some nice thoughts upon Diana today!
Went on vacation and returned to find that a large order was being processed. I called to have this negated and asked for a full refund DIANA S, tje agent assisting me and went above and beyond for to ensure that the situation was quickly taken care of and got me a full refund.
Michael, I can tell you neither of us wants a delivery of fresh meals to go to waste due to being out of town. I'm so glad that Diana was at the ready to assist you today, and thank you for taking your time to heap some positivity upon her. Thank you, again!
Nikki was so quick to help me with canceling my order when I realized I needed to be out of town. She was so kind and great to deal with. Loving Freshly!
And we're loving you, Michael! Nikki is a true gem here at Freshly and I'm so glad you were able to experience her compassion and kindness. Michael, thank you for your review, and please know I appreciate you.
Very quick and helpful. I was having trouble reactivating my account. It was taken care of immediately.
Hi Ronda! Thank you very much for sharing your experience with us today. I'm glad you received speedy service from us!
August was wonderful in helping me fix my order. I got exactly what I wanted in just minutes. Thank you, August, for the thorough and very quick response.
Alisha, thank you kindly for your 5-star rating on your customer service interaction with August! I know August is a very caring person who has great pride in helping our Freshly family members. I'm so happy you got the assistance today you wanted and deserve to have. Thank you, again.
My meals did not come on schedule. I chatted with Dianna S. In Freshly customer support. She looked into the situation and quickly refunded my money.
Oh no, Lori, I'm sad to hear of the delivery issue. Thank you for your patience and understanding. While a disappointment, I'm very pleased that Diana got you some speedy assistance.
I needed to cancel an order that was being processed. The representative was very clear with communicating the options to me and processed my cancellation for the upcoming order. The representative was knowledgeable and very helpful
Ricardo, what a great compliment to pay the customer service rep who assisted you today. Thank you for sharing your thoughts with us!
I just signed up for my first delivery and accidentally selected meals with allergens. Kenny helped me change the meals out to things that won't poison me. Thanks!
Hi Elyssa! Thank you so much for sharing your experience with Kenny! I know he'll be delighted to hear that he was a great help to you.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience with Arjen! I'm glad to hear that he made it an easy and smooth customer service experience for you.