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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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My wallet was stolen and all my credit cards were stolen and the people that work at Freshly helped me reconfigure my account and get it back up and running using an alternative payment
Oh no, Kristi, I'm so sad to hear this! Thank goodness we could assist you with this so you could continue to receive your Freshly meals. I'm very proud of the customer service rep who assisted you. Thank you for sharing an experience that started as a lemon but churned out a bit of lemonade for you.
Needed to cancel order last minute. Jess did this quickly and efficiently.
Kate, I'm very pleased that Jess helped with your last-minute request! This is just one of many reasons why we're here for you 24/7. If we can, we'll always assist!
Mary F was very helpful and took care of my issue.
I see Mary came through like a rock star and got you all wrapped up, Nesreen. Thank you for your Freshly love today!
My meals were all wrong or I did not hit save on my PC. Either way, they were able to change them instead of getting 6 of the same meals. All good :)
SF, when it's all good I'm all happy. I'm glad we got you the assistance you want and deserve! Thank you.
I had the pleasure to chat with Diana S. She was very friendly, understanding, and patient! She handled the issue I had was very pleasant in doing so. It's nice to still have people in customer service who actually care about their customers still.
Shantrell, your kind review made me melt. Diana is one of my faves and I know she was proud to help you. I can't begin to tell you how happy I was to see your comments about customer service. I can tell you we take it very seriously, and it's always so nice to see that it's appreciated by our Freshly family members. I want to tell you that you're appreciated as well -- thank you!
Kenny was very helpful in cancellation of my order for this week.
Ruth, thank you for the stellar review of Kenny. Kenny takes great pride in assisting our Freshly family members, so I know he'll appreciate your kind words. Thank you!
I contacted Freshly so they could help me with my subscription and Mary F was friendly and proactive, amazing Customer Service!
Thank you, thank you, thank you, Emily! We're more than pleased that you're happy and I can tell you Mary will love hearing your review!
Perfect customer support! How often can we make a statement like that anymore?!? I needed to make a last minute cancellation and when I opened up a chat for the request I had pretty much predetermined that I would likely have to come back home from an emergency trip out of town to nasty rotten delivery of meals on my step… NOPE! Was able to make the requested change and with NO penalty! Excellent! I'm sold on Freshly!
Susan, you are most welcome and I'm so happy to assist you today with your delivery cancellation. I will tell you that we're consumers as well and also believe in doing what's right! Neither of us wants you to have a delivery when no one is home for the delivery and there is still time to stop the delivery. I'm thrilled that we were there and ready to help! Thank you for sharing some Freshly love today!
Kenny was very helpful in cancelling my order. It is much appreciated to have quick customer service.
We're so happy to hear that Kenny was able to give you fast assistance today. Thank you for sharing!
Diane S. Was a super helper to your firm, Freshly. There was a problem but she managed to correct it for me. She is very efficient & helpful.
Oh wow! I can't wait to let Diane S. Know what a fantastic job she did for you today. It makes us so happy to hear when our agents give our customers a 10/10 experience.
I was reaching out for a concern I had about my account reactivating without my knowledge and was given a full refund and spent less than 5 minutes with your customer service to resolve my issues which was wonderful and straightforward
We always aim to provide a smooth and hassle-free customer service experience, and we're over the moon that this has been the case for you! Thanks for dropping the five stars!
The food is seriously good. They cook up quickly and the chicken and steak are both surprisingly tender and the texture is really good too. I've enjoyed my meals a lot and would definitely order again if I were in a position where I couldn't cook for myself.
We're thrilled that you enjoyed our meals! We can't thank you enough for sharing this, Erin.
Easy and straightforward, Mary F was great to chat with!
Agreed! Thank you for sharing with us know how everything went smoothly with Mary F. Your 5-star rating is appreciated, Casey!
Prompt efficient and solved my problem. He was kind, kept me informed and made sure I was satisfied
A job well done for Josh! Your appreciation matter, so I'll be sharing it with her. Thanks for reviewing us, Shihab!
Fast response solved my problem immediately
Chat response was very satisfying
We love hearing your words, Gloria, as it keeps us motivated, so thank you for sharing your Freshly love!
The person I spoke to was very understanding and walked me through everything
Irv, it's fulfilling to know how you got the help smoothly and so quickly! Thank you for the stellar rating.
I contacted Freshly with questions about my account and order. Josh never missed a beat. Every question I had, Josh had a great answer. I really appreciated his total professionalism.
Curtis, I can tell you how easy it has been to work with Josh! Thank you for reviewing us.
Mary F was very helpful and cancelled my order because I'm out of town and unable to receive delivery.
Another shout-out for Mary F! She's indeed one of our bests! Thanks for reviewing us, Will!
I thought I had skipped next weeks meal delivery; however, I got notified it was being prepared. I reached out via chat to see if I could change my meals - the agent, Mary F, said it was too late to change my meals; however, she could cancel it for me and give me a credit. Which was so very nice - Mary was efficient and very friendly, I give her 5 out of 5 stars! *****
Hi Kris! We're relieved to hear how Mary F was able to sort things out for you, and we appreciate you sharing your awesome experience with our customer service!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ian, thank you for delivering up a dish of positivity today. I want to sincerely thank you for taking your time to review us today!