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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I do enjoy most of the meals. But I still need a larger variety to choose from. I am getting tired of eating some of the same things every week and unfortunately I don't care for some of the choices given.
I have tried many meal services. To name a few, Blue Apron, Martha Stewart, Munchery etc. Freshly is by far the best. The ease of heating and eating something that is restaurant quality in looks and taste can't be beaten.
I'm so happy to see that you truly enjoy our products Shannon. We love to make life convenient but still fresh!
We have been very pleased with the meals provided by Freshly. The selection is varied and the meals are excellent. The customer service staff are pleasant and helpful. We look forward to getting the meals each week!
Hi Martha! I’m so very happy to hear that you’ve been enjoying our service and meals so far, and we certainly hope that you continue doing so! Please know that we’re always here to assist with anything you may need!
My husband is a celiac so this is a nutritious and convenient way for him to take a lunch to work. He rides the train in to downtown Chicago everyday so convenience is what we need! We can freeze them if needed as well. The food always tastes so good!
Thank you for your review! I'm so glad to hear that Freshly has made things so convenient for you and your husband and I appreciate your support of our service!
As an autistic, it was difficult for me at first to navigate your web site, but after a couple of weeks of practice, I now know what to do, and your Customer Service was always patient and helpful.
It is such a relief to know that it will only take me a couple of minutes to heat up a delicious meal instead of the dreaded preparation I used to have to go through. Thank you for providing all the choices.
Thank you for taking the time to check in, Katherine! I'm certainly glad to hear our meals have helped make life easier (and more delicious) for you!
Been using Freshly on&off for a few months now and I've enjoyed the ease of use so far. Seems to be making my life easier!
* Pros:
(+) I love that there is a dietary preference feature that helps you avoid certain foods, which I find very helpful. A warning symbol pops up on meal options that contain specific ingredients, so I don't accidentally choose something I couldn't eat. It's a nice pre-screening feature.
(+) It's very easy to pick meals and you get reminder emails as well.
(+) Recently, a delayed delivery issue caused the safety of the food to be questionable, so they sent me several emails warning me not to eat the food when it arrived (which was disappointing), but they sent a quick refund and ultimately had my family's health in mind.
(+) The food is much better quality than boxed food at the grocery store.
* Cons
(+) If you don't eat beef or pork, the selections sometimes feel rather slim. I'm glad they at least add new options from time to time, but I feel like I've ordered similar meals many times because of that.
(+) They discontinued my favorite Southern apple chicken meal.:-(
(+) Haven't seen very many seafood options, perhaps due to them going bad in the shipping process? Would love to see salmon and a seafood-only or vegetarian paella option.
(+) I wish there were more meals per order. I'd pay more for that. We're a 2-person family, so 6 meals only last 3 days if we eat them back-to-back.
Hi Arynn! Thank you so much for taking the time to leave us a review!
We truly appreciate your feedback and your support and I am so glad to hear that you have been enjoying our service for the most part! I will absolutely be passing along your request to add more seafood dishes to the menu! We are working on that now, but it never hurts to give a little extra nudge in the right direction!
Freshly makes my life so incredibly easy. My husband and I have been utilizing meal kits for quite some time but we had a heat wave this year that made us want to not turn on our stove. We decided to try Freshly so we could avoid cooking and it has been great.
Hi Heather! Thank you so much for your review!
I am so happy to hear that our service has brought some convenience to your life! I hope that you continue to enjoy the meals, and if you should ever need anything at all, please don't hesitate to reach out!
Thank you so much for your time, Heather! I hope you have a wonderful rest of your day!
I am really busy growing my business and traveling between clients and it has been hard to find the time to meal prep and make sure that I'm eating a balanced, healthy diet. Freshly has allowed me to affordably solve my problem by letting them do the healthy meal prep for me! Now I know that I have something ready to grab from the fridge and either take with me for lunch or eat when I come home starving after a long day. Worth it.
Thanks so much for your review! I'm so glad to know that Freshly has helped you out so much with your busy schedule and I appreciate your support of our service! I hope you continue to enjoy all of the meals!
We love what we have tried thus far. Please continue to add new choices/selections to your menu. This delivery method of food makes life easier and takes away stress. We plan to keep ordering as long as the menu has a good variety.
Packaged great, always cold and super fresh. Love all the options of the different meals and the taste great.
Thanks so much for your review, Crystal! We truly appreciate your kind words and are so happy to hear you’ve loving the meals and our service. If you ever need anything, please feel free to reach out to us. We’re here to help!
I like knowing that I grab a great tasting, gluten free meal each morning before work. My kids also like them and that's great, especially for a working mom of a teenager.
Thanks for reviewing Freshly, Shannon! I'm so happy to hear you and your family are enjoying our delicious, convenient meals! I hope you continue to enjoy and thank you for giving us a shot!
I would like more time to order the meals. I am not a fan of all the meals and would like some traditional food choices.
Thank you for your review, Carla! I appreciate your feedback as well, and will be sure to pass this along to our team. We're working hard to offer more meal variety, and I hope we'll have some new meals that you'll love very soon!
Lot of variety of foods. I am able to stay in my weight program. I am really happy to try to lose weight and still can eat yummy food. However, it is a little over budget. I might not be able to do every week but I will try whatever I can do about it. LOVE it :)
Thank you so much for your review, Suttirat! I'm thrilled to hear how much you have been enjoying the service, and I hope you continue to love the meals!
Product: Meals are fantastic! Your dish seal mechanism is frustrating to deal with on each meal.
User Interface: The future updating of meals is really annoying. I am so busy, it's hard to remember to change meal qty, and selection in a 24 hr window.
Thank you for your review and feedback, Matt! I appreciate you sharing your thoughts with us, and I can assure you that we're working hard on a new meal seal which will be more user-friendly!
In terms of editing the meals, you can certainly edit up to three weeks in advance, in your Meal Planner online! Of course, you can also update up until your weekly deadline each week. I'll be sure to share this message with our team as well, as we're always working to make our service better for our customers!
Tasty food quick preparation allows me to feed my son quickly and guilt free. We can go to the gym and come home to a healthy and filling meal.
Thank you for reviewing Freshly, Keith!
Are you a mom? Do you work full time? THIS is for you. Wholesome meals for the husband and I when kiddos eat chicken nuggets. Makes weekday evenings so much easier. No cooking, no dishes! I've saved in grocery bills because nothing goes to waste!
Thank you for your review, Charley! I'm thrilled to hear that the service has worked so well for your family. I hope you continue to love the meals!
I am very happy with the service and the food. My husband really likes the food, it is convenient, fresh, and delicious. The packaging is outstanding! There is certainly no worry about the food sitting out and getting warm, the gel packs were still frozen in the box after three days! You could spend about the same for a lot of different fast foods, but you would have to drive, pick up, food gets cold, etc. You only microwave for 2-3 minutes, and you're eating!
Thank you for your review, Nancy! I'm so glad to hear that you have been enjoying the meals!
This has been a great way to provide my elderly mother with nutritious and delicious meals. The weekly reminder to update my order works great. Very pleased with the service.
Thank you for your review, Byron! I'm very happy to hear that your Mom has been loving the meals, and I hope she continues to enjoy!
(1) Six dinners don't last six nights, only five.
(2) Too many entrees with bell peppers.
Otherwise, this is a good service.
Thank you for your review and feedback, Amanda! I'll certainly be passing this message along to our chefs, as we're working to add more variety as we grow. We'd love to offer customized options, as well!
In terms of our use-by dates, since we cook the meals and ship them without using chemical/artificial preservatives, typically the "use by" date on the meals is about 4-5 days from the ship date. You can certainly freeze them to make them last far longer, though! You simply need to add a couple of minutes to the heating time and reheat from frozen, without thawing. We recommend confirming that the food is reheated to 165 degrees, the same as reheating from fresh!
I went with Freshly initially because they are the only meal service that allows you to have a plan for one person. The meals are healthy while sill being very flavorful and filling. All the food I've had so far tastes fresh. Meals for the first month have ALWAYS been on time.The user interface is really easy to navigate and use. I enjoy picking my weekly meals.
Thank you for your review, Bob! I'm thrilled to hear that you've been enjoying the meals!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm terribly sorry to see that you are unhappy with the portion size and menu Joanne. However I have sent you a PM to help resolve some of these issues.