On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
The good part is that I don't have to shop or prepare the food. Just move it to a microwave safe plate and warm. That's convenient and saves me time. Also, I get a variety of food. The the not-so-good side is that I don't know how good-for-you the food is. It couldn't be that good for you, or it would state that.
I love the meals! I'm very impressed with the interesting and healthy menu. As a very busy professional, eating healthy dinners was a challenge. After switching to Freshly my eating habits have improved greatly. In the future I would love to see more breakfast options and even lunch or smoothie options!
Thank you for your review and feedback, Livia! We're definitely working to add more variety to our menu, and I certainly hope you'll continue to enjoy!
The taste of the food is great. I do wish there were more options considering I eat it twice a day for six days a week. I would also like to see more Mexican food options as well.
Thank you for your review and feedback, Phillip! I can assure you that we're working hard to add more variety to our menu as we grow. I certainly hope we'll have some new meals that you'll love very soon!
I love 5 or 6 of your meals, but your risotto is incredible. I add a handleful of frozen peas when I'm really hungry and it only makes it better. Bravo!
Thank you for your review, Stefanie! It's great to hear how much you've been loving the Chicken Risotto! I hope you continue to enjoy!
Most meals are spectacular! Seasoned just right. Look forward to trying them all. Like that I can easily change the choices or even skip a week
Thank you for your review, Sheryl! I'm very happy to hear that you've been enjoying the meals and service thus far!
Freshly makes my life easy by basically meal prepping a variety of delicious, healthy meals for me. I've been ordering for a few months now and haven't had a meal I didn't like.
Thank you for your review, Sydney! I hope you continue to love the meals!
I love to get my weekly meals and to try new things each week. The meals are all ready in around 3 minutes and taste delicious. I have recommended the service to multiple friends and family.
Thank you for your review, Laura! I'm so happy to hear that you've been enjoying the meals. Thank you for spreading the Freshly word to your friends and family!
The quality of food from freshly is great- always high quality and tasty meals. However, there have been multiple occasions in which our delivery was delayed. As a dual working family working 50+ hours a week and planning for these meals to be delivered on time, this is a huge inconvenience for us.
Thank you for reviewing Freshly, Kelly. I'm very sorry to hear about the trouble experienced with your deliveries! Please know that we take any and all delivery issues extremely seriously. I've reached out to you in a private message as well, so I can ensure our Delivery Specialist is aware and has followed up with our carriers. I absolutely understand your frustrations, and I certainly hope we'll be able to correct this issue and make this up to you in the future!
Although the taste of the food is just okay and the price is high for a microwaved meal ($10 per meal), it gives me the gluten-free, high protein food I need. It is convenient and easier to do when only cooking for one.
Thank you for taking the time to review Freshly, Lori! I'm sorry to hear that you aren't fully satisfied with our service, but I am happy to hear that our service has been so helpful and convenient for you. I hope as we grow we'll be able to offer more variety on our menu, and you'll find some new favorites that you'll love!
Thank you again for reviewing Freshly!
I hate to cook. I hate to smell like food. I know it's crazy, when you love food as much as I do. And I know there are people out there who think it's crazy, but I don't like to smell it on my clothes or in my hair... it reminds me of the bygone years where this is what women must have smelt like all the time. And yet, here I am, an amazing cook with too little time and no desire to spend it in the kitchen, and why should I have to?
When you're a creative and delicious cook it's hard not to have good quality food, especially when you think: I could have cooked something better at home... but then I would smell like garlic and oil, etc.
I love freshly because it is exactly as described: fresh. Never frozen and you can tell. I don't know how it stays so fresh, honestly. What is your secret? But it makes working two jobs and eating well/health/delicious meals affordable and easy. And honestly affordable and easy is what I want everything in my life to be (:
Thank you for your review, Stella! I'm absolutely thrilled to hear that you've been enjoying the meals and find they fit perfectly into your busy lifestyle. We hope you continue to love the meals!
I have enjoyed the meals from Freshly for about a month. They are quite flavorful and delicious! And, of course, quick and easy to prepare. Also, I find the portion sizes quite adequate for a healthy appetite.
Thank you for reviewing Freshly, James! I truly appreciate your kind words, and I'm so glad to hear that you've been enjoying the meals and service!
The food is sooo good! I'm hooked! It's not frozen... it's fresh to your door! I could never season food this good the way it's seasoned! So easy!
Thank you for your review, Susan! I'm so glad to hear that you've been loving the meals!
They deliver a variety of prepared meals. Takes about 3 minutes in the microwave. Some are better than others - but better than frozen microwave dinners. Reasonable cost for a food delivery service - wish they had more more choices but it is really convenient.
Thank you for your review and feedback, Cynda! I'm so glad you've enjoyed the meals thus far, and I hope we'll have some new meals that you'll love very soon!
I've enjoyed what meals I've been able to get so far, but we try hard to stick to a paleo diet and the selections are incredibly limited and I after only a few weeks have gotten bored with the few I've been able to select. PLEASE add more paleo items and rotate them. I've not even been able to select three a week!
Thank you for your review, Michelle! I appreciate you taking the time to share this feedback with us, and I'm sorry to hear that you haven't been fully satisfied with our selections. The good news is, we do have a new paleo-friendly option coming to our menu in the next few weeks, Jamaican-Style Jerk Chicken with Cauliflower Rice and Mango Salsa! I hope we'll have even more new meals that you'll love very soon!
The meals have been good but I cannot seem to get them delivered in time to enjoy them. I would like to be able to count on them. I have not been able to try the various meals due to lack of inconsistency of delivery.
Thank you for your review, Charlsa, and I’m so sorry to hear about the trouble with your recent deliveries! Please know that we take delivery issues extremely seriously, as it's certainly never our intention to not have your meals arrive as scheduled.
I absolutely understand your concerns and frustration with not being able to count on the delivery, and I’ve reached out to you in a private message as well, in hopes our Delivery Specialist and I will be able to correct this issue with our carriers. I truly hope we’ll be able to make this up to you in the future!
I absolutely love freshly! Currently, I struggle with my work life balance. Before freshly, I would get home late and eat poorly. Now, my lunches and dinners are planned. I am eating healthier and overall I feel better! I have already lost 5 pounds since starting freshly, and my goal is to lose another 20. The food is great! I am very happy with the service and quality.
Thank you for taking the time to review Freshly, Laura. Congratulations on your success, and I'm thrilled to hear that Freshly could be a part of this! I hope you continue to enjoy all of the meals, and that we can help you reach your goals!
Its amazing that you find a dish thata prepared for you that is full of flavor and great source of protein delivered to tour front door! At a awesome price cant beat this deal nor great taste
Thank you for your review, Alberta! I truly appreciate your kind words, and I'm so glad you've been loving the meals!
Easy to order, pick food, change, and receive. The food is very good and there are options to serve and add spices. There is probably a good reason, but I do wish the plastic top came off easier after cooking.
Thank you for your review, Dino, and for your feedback! I absolutely understand your concern with the plastic seal. We want to ensure that your meals stay nice and tightly sealed in transit, but also want them to peal off easily when you're ready to eat! I can assure you that our team is looking into alternative options as we grow!
I have enjoyed each meal that I have eaten. So wonderful to come home from work and have a delicious meal prepared.
Thank you for your review, Kathy! I'm thrilled to hear that you've been enjoying the meals!
Freshly has a nice variety of healthy foods and it's growing. My only concern is the price. It is getting expensive for me and I'm considering canceling my orders
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Loretta! I'm sorry to hear that you haven't been fully satisfied, or assured, with the healthfulness of our meals.
As a little background, we believe in a modern approach to health that includes eating real, whole foods. Many processed and packaged foods contain artificial and chemical ingredients that may be harmful to our health. We have a strict banned ingredients list, which includes artificial ingredients, refined sugar, hydrogenated oils, and more. You can read more about our philosophy at the link below!
https://real.freshly.com/
Our meals are created around incorporating nutrient-dense veggies, high-quality proteins, and healthy fats into balanced meals that are both wholesome and tasty (because food that’s good for you should taste good, too!).
When it comes to nutrition, we offer a wide range of protein, carbs, fats, and sodium to fit the preferences of many different customers—so we don’t design our menu to strictly fit one specific diet. Instead, we offer dishes that fall into categories (like vegetarian, high protein, paleo friendly) that we label on our website so you can easily find the meals that suit your needs!
I hope some of this information is helpful, Loretta, and if you ever have any questions, please feel free to reach out!