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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Service was good. Food quality was good and tasted good. But high to very high sodium levels for many meals. Buffalo chicken was nearly 1,100. Ouch!
Makes it so easy to feed my husband healthy meals even when I don't have time to cook. Saves me so much time. The meals taste great and are easy to prepare
Thank you for your review, Heidi! I'm so glad our service has been helping you and your husband. I hope you continue to enjoy!
Food is good but my last two orders have been inconsistent with what I ordered. The amount of food is plentiful.
This is our first experience with mail-order meals. So far, the food has been good and since everything arrives prepared, it is extremely easy. The portions are little bit smaller than we usually eat, but that gives us portion control, so guess it's a good thing.
Thank you for your review, Cindy! I'm glad to hear that you've been enjoying the meals, and I appreciate your feedback about our portion sizes!
Food doesn't look anything like pictures. In the peppercorn steak, the potatoes are runny, no gravy on meat and meat is smaller than pictures.
Odd taste to some meals. Had to throw out. I would like to cancel my orders.
More food wasted than we eat.
Thank you for reviewing Freshly, Carol, and I'm sorry to hear that you haven't been enjoying your meals! Feedback is imperative for our chefs, as we're constantly working to better our meals and recipes. For these reasons I have ensured your feedback is passed along so they can investigate further!
In the meantime, I did reach out to you in a PM to see if I can assist further with your subscription. I haven't heard back, but if I can assist, please feel free to reach out!
Perfect solution for my wife and I on those hectic weeknights when we get home late from work or a workout and are ravenous but don't want to feel guilty spending too much money going out or eating unhealthy fast food.
Thank you for your review, Steven! I'm very glad to hear that you and your wife have been enjoying the meals!
One delivery so far showed up 1 day late. One delivery didn't show up at all. I spoke with customer service and they were very nice. Hopefully we will receive the next delivery. Not a lot of change in the available meals. We are diabetic so keeping our carbs down there has been less to choose from. Taste of the meals are average to good.
I'm so very sorry to hear about the trouble with your deliveries, Michelle! I can assure you that we take delivery issues extremely seriously, as it's certainly never our intention to not have your meals arrive as scheduled. I've reached out to you in a PM so I can try and assist further. Please don't hesitate to reach out if I can help!
We have really enjoyed freshly. Most meals we would give 3-4 stars but the convenience of it is definitely 5 star. Plus with the meals being so healthy it's an added bonus.
Thank you for reviewing Freshly, Vicki! I'm thrilled to hear that you've been enjoying the service, and I do appreciate your feedback regarding the meals. I hope we'll have some new meals on the menu soon that you'll love!
Freshly has been a great time saver. It is a bit expensive at being about $10 a meal, but the food is delicious, healthy, and I've even lost weight since subscribing. The price is the $#*! thing that really bothers me about the service. If it was back to the trail period price, I would see myself as a lifetime subscriber.
Thank you for your review and feedback, Paulo! I will certainly share your thoughts regarding our prices with our team!
Wasn't sure how i felt about microwave meals but these are not only delicious but healthy and fresh... have since increased my number of meals a week i love them so much. Have been telling everyone i know about them!
Thank you for your review, David! I'm thrilled to hear that you've been loving the meals!
My last order was a day late and was busted all up! Customer service has been great have always taking care of me. Had to throw my last order and the trash!
Thank you for reviewing Freshly, Kirk! I'm very sorry to hear of your recent order! I did some investigating on our end, and I see that FedEx had noted your delivery was dropped off on the date expected, but that you didn't receive the package until the following day. I'm very glad one of our Support Team members could assist, and advise the meals be disposed, not only as the box was not up to our standards, but as your meals had been in transit for over two days. I can also assure you that our Delivery Specialist was made aware of this, and is investigating further with FedEx.
I'm very sorry again Kirk, and I do hope we'll be able to make this up to you in the future! Of course, please don't hesitate to reach out if there's anything we can ever do to help!
These meals are really delicious and wonderful for me right now as I lost my husband 4 months ago and wasn't eating well. I no longer feel like cooking so would eat sandwiches or junk. These have been a Godsend for me. Only reason not 5 stars as I wish there were more meals to choose from, although I have a few favorites and enjoy those every week. I really like that they are low sugar and healthy. Only had to contact Customer Serivce once and Eric was awesome! Thank you for a great product!
Thank you for your review, Anne! I'm sorry to hear of the circumstances that brought you to try us, but I do appreciate your kind words and to hear that you've been enjoying the meals. Please don't hesitate to reach out if we can ever assist in any way!
I like the service but would like to see more variety in the dishes offered. Also I was disappointed to order a couple chicken dishes that used chicken thighs instead of breasts.The sage flavor is overpowering in the turkey dish so I won't order that again. Shipment is well packaged & arrives as scheduled.
Thank you for reviewing Freshly, Lorena! I apologize for the trouble with some of our dishes! Currently, we use chicken thighs in our Chicken Teriyaki and Tikka Masala dishes, and this information would be included in the meal description and ingredients list, which can be viewed by clicking on the pictures on our menu. I truly appreciate all of your feedback, and will certainly share this with our team! We're working hard to add more variety and customized options as we grow, so this will be very helpful for them!
As a former Blue Apron customer, I am so pleased with the fact that my wife and I don't waste food anymore. To create a delicious meal in about three minutes is a helpful addition to our lifestyle. My only request would be to increase the size of the meals. With Blue Apron, one prepared meal would feed three in my family. These portions are more expensive and, in reality, only serve one person.
Thank you for reviewing Freshly, David! I truly appreciate your feedback, and will be sure to share your thoughts regarding our portion sizes with our chefs. We do hope to offer more options in the near future!
I find the quality great. The vegetables can be a bit bland at times tho and the quantity usually has me still going for a bit more food. I think the price point is great tho and would not go for a bigger plan if they increased the price. I like the healthy options just want more food!
Really enjoying this service! Great value and makes eating healthier easy during the week when Im crazy busy. Thanks Freshly!
Thank you for your review, Caryn! I'm so glad you've been enjoying the meals and service!
I like the variety of options. I love the convenience and ease of it as well. The portions are typically perfect for my big appetite.
Thank you for your review, David!
This is the second pre-prepared dinner plan I've tried. Their food tastes better overall and they make a better effort with spices, etc. The prices are reasonable considering they give free shipping. The packaging is great and easy to use.
Thank you for your review, Debbi! I'm thrilled to hear that you've been enjoying the meals!
As a natural doctor I am super busy and still want to eat healthy as I am advising my patients to do. Most food is all microwave which inherently is awful for you. I like being able to cook these in the oven andnplate them. I like the idea of sun basket and the like but I dont have the time usually
Thank you for taking the time to review Freshly, Dr. Julie! I appreciate your feedback, and I'm glad to hear that overall you've been enjoying the meals!
Great high quality fresh food that is as good or better than I could make for my family. Even my toddler loves it. Its a little pricey at base cost (comparable to cost of carryout from local restaurant), but with a promo code or referral bonuses it's a great value.
Thank you so much for your review and feedback, Jon!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Jeff! I'm sorry to hear that you haven't been fully satisfied with the nutritional breakdown of your meals.
As a little background on Freshly, we create our menu around nutrient-dense veggies, high-quality proteins, and healthy fats, and season our meals using sea salt, herbs, and spices. We never use flavor enhancers or other artificial ingredients that can drive unhealthy levels of sodium.
The sodium in our meals is a combo of sodium that’s naturally occurring in the ingredients themselves (a medium carrot has about 50 mg of sodium alone!), and a mineral-dense sea salt that we use to season our meals. (We encourage our customers to add any additional seasonings based on their personal preferences.) Our meals average about 700 mg of sodium per dish, which is less than a third of the FDA’s daily recommendation of 2,300 mg. We always offer a range of dishes under 600 mg.
We work hard to offer a better, fresher alternative to other convenience-type or packaged foods that are high in sodium. For example, our Sicilian-Style Chicken Parm contains about 580 mg of sodium, while a similar dish at a local chain restaurant may contain between 2,500-3,000 mg of sodium.
We recently launched a sort feature in the top right hand corner of the "Choose Meals" page as well, so you can sort by sodium, from lowest to highest (some of our meals are as low as 300-400 mg). This tool is useful if you have a specific nutritional preference or goal in mind!