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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow Katilyn P.
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The best thing ever!
September 20, 2018

I love Freshly and have been telling everyone I know to sign up. It saves me so much time, allows me to try new things, and every meal is delicious! I think it's amazing because you get to try a wide variety of cuisines within one week for an affordable price vs. having to buy all the different ingredients for several meals and trying to find the time to cook them. I also have no interest in cooking, so this it's amazing to just have to heat them up!

Date of experience: September 17, 2018
Megan M. — Freshly Rep
over a year old

Thank you so much for your review and kind words, Kaitlyn! I'm absolutely thrilled to hear how much you've been enjoying the service, and I'm glad we've been able to add a little extra convenience to your life. I hope you continue to love the meals!

California
1 review
0 helpful votes
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Everything is perfect. The quality of the ingredients, condition of the food - it's never dry or inconsistent, the recipes and flavor prove the obvious skill of the chefs responsible, portion sizes are perfect, convenience and reliability of delivery, the packaging, the low price, the easy to use and and simple website design. I literally have zero complaints. I've tried a number of meal delivery and meal prep services, I've never been fully satisfied with a single experience until now. I've never had such a reliable experience with even my favorite restaurants or my own cooking.

Date of experience: September 17, 2018
Customer S. — Freshly Rep
over a year old

Thank you so much for your kind words and positive review, Kelsea! I'm so happy you are enjoying every aspect of our service, and hope you continue to enjoy each and every meal sent your way! Your feedback is greatly appreciated and I will be sure to pass it along to the appropriate members of our team!

California
1 review
0 helpful votes
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Should have ordered sooner!
September 17, 2018

As a twin parent, I definitely should've started ordering Freshly right from the start! The food is delicious and so convenient, nothing else compares!

Date of experience: September 16, 2018
Megan M. — Freshly Rep
over a year old

Thanks for taking the time to review Freshly, Ali! I'm thrilled to hear how convenient the service has been for you, and I hope you continue to enjoy the meals!

Arizona
1 review
0 helpful votes
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Love
September 16, 2018

I'm in love with freshly. I've had it a couple months now and I'm so glad I tried it. The food is good and always comes on time

Date of experience: September 13, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Chris! I hope you continue to love the meals!

Texas
1 review
0 helpful votes
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Food tastes great, super convenient. My only complaints are 1) there isn't enough variety, I feel like I'm eating the same meals each week 2) they use chicken broth in some of their beef dishes and I am allergic to poultry.

Date of experience: September 12, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Tod! I appreciate your feedback regarding our meal options, and I'm sorry to hear you haven't been fully satisfied with our meal variety and ingredients. I have ensured your specific feedback about chicken broth has been passed along to our chefs, as we are hoping to be able to offer more customized options in the future! I certainly hope you'll stick with us, as we're working hard to improve and meet our customers’ needs as we continue to grow!

Germany
1 review
0 helpful votes
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Fresh and Easy
September 15, 2018

Freshly is always delicious and easy to prepare. They have such a wide variety of meals and ordering for the week is so easy.

Date of experience: September 12, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Drew! It's great to hear that you've been enjoying the meals and service!

California
1 review
0 helpful votes
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Best money ever spent!
September 15, 2018

When it comes to be healthy, time and quality are equally important. I don't always have the to meal prep the yummiest healthy meals. Freshly has all the answers! They'll keep you on track and save you that time of meal prepping yourself. I get more variety this way and they taste so great.

Date of experience: September 12, 2018
Megan M. — Freshly Rep
over a year old

Thank you for taking the time to review Freshly, Hana! I'm so glad to hear that you've been enjoying the meals, and I hope you continue to do so!

Georgia
1 review
0 helpful votes
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Tasty healthy food DONE FOR ME!
September 14, 2018

I've been using freshly for 2 months and I really LOVE it. The meals are very tasty, nutritious and portions are good - not minuscule like some other places or frozen dinners. I get 12 per week so I have lunch and dinner ready to go and honestly, for a little over $100 a week, it's a bargain. Any meals I dont use I pop in the freezer. I share them w friends when they come over for dinner and it's worked out great. I know I'm eating less fast food and box food for sure. Thanks freshly!

Date of experience: September 11, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Jan! I appreciate your kind words, and I'm so glad you and your friends have been enjoying the meals. I hope you continue to enjoy, and please feel free to reach out if any questions or concerns ever arise!

Georgia
1 review
0 helpful votes
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Food quality awesome but quantity less
September 13, 2018

I found freshly concept amazing. Also the food quality and taste is exceptional. They keep changing the menu too which I liked it but the quantity is little less. I feel hungry immediately after an hour

Date of experience: September 11, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Raj! I'm sorry to hear that you haven't been fully satisfied with the portion sizes of our meals. We're working hard to add more customized options as we grow, so I'll be sure to share this feedback with our team!

Louisiana
1 review
0 helpful votes
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We love the ease and convenience
September 13, 2018

The meals are delicious and easy to make. Our schedules are crazy and the fact that we can just pop the meals in the microwave and in 3 minutes have a fantastic meal is wonderful! The portions are perfect!

Date of experience: September 11, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Mary! I truly appreciate your support of our service, and I hope you continue to enjoy the meals!

Tennessee
1 review
0 helpful votes
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I have had the service for just over a month and a held and I have only had 3 deliveries( I believe but might be slightly mistaken by one or two deliveries) but I know for sure that I have had two deliveries messed up by the curriers. So I had two weeks when I was supposed to have meals that I ended up having to do all my own cooking after the fact. The problem is if the delivery is messed up then you are SOL until the next week. So now the service that I am paying to be convenient is now an inconvenience. I use the 12 meals per week plan so that I don't have to meal prep. Every delivery missed means I now have to do all of that again but with no extra time. Because I haven't planned on my plan not following through. I do get reimbursed for the order but what about the time that I am now losing?

Date of experience: September 10, 2018
New Mexico
1 review
0 helpful votes
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Very easy to choose meals by type.

We like to use the Carbohydrate filter to choose our meals. They taste great!

We like that they are not Frozen and simple to heat up.

It's fun, also, to read the fun nutrition facts on the inside of the cover.

Also appreciate the Biodegradable packing

Date of experience: September 10, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Devra! I appreciate your kind words, and I hope you continue to enjoy the meals and service!

Mississippi
1 review
0 helpful votes
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Love it!
September 12, 2018

I love getting my weekly freshly meals. I'm a very busy single mom that works two jobs, homeschooling a teenager, and in school myself. I rely on freshly to provide for one meal a day for me and it has been a life saver. I have yet to have a meal that I didn't like.

Date of experience: September 10, 2018
Illinois
1 review
0 helpful votes
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Awesome Homemade Food!
September 12, 2018

Your food taste like I made it at home that day. It always tastes fresh and cooks to perfection. I feel a lot healthier eating Freshly as well. Thank you.

Date of experience: September 10, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review and kind words, Jerrod!

California
1 review
0 helpful votes
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Freshly
September 12, 2018

The food is great tasting and helps with portion control, the only problem I have with the 12 meal week is the dates are 2 days out of date by the end of my week.

Date of experience: September 10, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Cassandra! I do appreciate your feedback regarding our use-by dates, and I apologize for any trouble caused. Since we don't use any artificial or chemical preservatives in our meals, typically the "use by" date on the meals is about 4-5 days from the ship date. You can certainly freeze them to make them last far longer, though! You'd simply need to add a couple of minutes to the heating time and reheat from frozen, without thawing. We recommend confirming that the food is reheated to 165 degrees, the same as reheating from fresh!
Thank you again for your review and feedback Cassandra, and please don't hesitate to reach out if there's anything we can ever assist with!

Michigan
1 review
0 helpful votes
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My Athlete loves these meals
September 9, 2018

My son is a athlete in 9th grade at the varsity level. School lunch was not enough for him. These meals are providing exactly what he needs and he loves them. Thanks

Date of experience: September 7, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review! I'm thrilled to hear that your son has been enjoying the meals, and I hope you continue to do so!

Minnesota
1 review
0 helpful votes
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Love it.
September 6, 2018

I love that all the food choices are healthy. I would like lunch options as well since I eat the meals mostly at lunch. Also, some none eat up options would be nice.

Date of experience: September 5, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Lindsay! I appreciate your feedback regarding lunch options, as well as meals that don't require heating, and I'll be sure to share these requests with our chefs!

District of Columbia
1 review
0 helpful votes
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Excellent meals!
September 6, 2018

I have been very satisfied with the Freshly products as well as how a botched delivery was handled. This is the way to deliciously simplify your meal preparation dilemmas!

Date of experience: September 5, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review, Kathy! I'm very sorry to hear about how one of your deliveries arrived, but I do appreciate you sharing how satisfied you were with our Support Team. I hope you continue to enjoy the meals, and please be sure to reach out if there's anything we can ever assist with!

California
1 review
1 helpful vote
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Food is good, if it ever arrives to you
September 7, 2018

I have tried a few different food prep companies and this is by far my favorite. The food is amazing and you're given many different options to choose from based on your individual goals, the delivery is reliable and the customer service is on point. Week by week goes by and I can't imagine my life without it.
*EDIT*
I would like to take back my comment about the delivery being reliable. My husband and I depend on these meals for lunch, they ship out on Sunday and usually arrive early afternoon on Monday. This week I got an email after 12 noon on Monday from freshly saying that the meals would be delayed, not arriving on Monday. It is now 2:20 on Tuesday and still no sign of them. So my husband and I had to unexpectedly scramble for 4 meals, costing us more money as eating out usually does, that they won't credit us for. The customer service says all the right thing but says that certain things are out of their control. How about you find a delivery company that you can count on? A few weeks ago, we got a box that wasn't packaged correctly so all the food was spoiled. Yes, they credited back the cost of that weeks food, but left us scrambling again for our lunches. The next "issue" will be 3 strikes and I will end up cancelling simply on account of the lack of dependability. Not having to worry about meals is the number one reason people get food prep... Now I have to worry every week if they will arrive on time, and if they do, will they be packaged properly. I would put money on the fact that when this food does arrive, it will be spoiled from sitting in a hot truck in San Diego for 2 days.

Date of experience: September 5, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review of Freshly, Jennifer! I'm thrilled to hear how much you've been enjoying the meals, and I hope you continue to do so!

New Jersey
1 review
0 helpful votes
Follow Shelvin H.
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Most selections are delicious. Packaging of delivery box could be more sturdy. Prices should be less than $10 per meal.

Date of experience: September 5, 2018
Megan M. — Freshly Rep
over a year old

Thank you for your review and feedback, Shelvin! I truly appreciate you sharing your thoughts with us, and I'll be sure to share your message regarding our packaging and prices with our team!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States