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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Delicious food, fascinating customer support, and fast delivery! Highly recommend!
Guys are doing really great job!
The meals are delicious and always arrive cold (despite 100+ degree temps!). The meals are satisfying and have great flavors!
Thank you for your review, Carly! I'm very happy to hear that you've been satisfied with our service, as well as our packaging. We work hard to ensure your meals arrive cool and fresh each week, and I'll be sure to share your kind words with the rest of our team!
I hope you continue to enjoy all of the meals!
The quality of the food was not worth the cost at the discount rate, and certainly not the full price! Frozen food from the grocery store is equal or better quality at a much lower cost. "Fresh" food and a microwave should not ever be combined. I have had similar, prepacked fresh food that was great! I have also bought Sun Basket and Blue Apron and would rather take time to cook food than pay the same amount for microwave TV dinner quality "fresh" food.
Additionally, the "customer service" was less than satisfactory as well. When a refund was requested, I was told that only a partial refund would be issued (very small partial), because it had been 5 days. There were six meals, so technically that isn't even time to have tried all the meals. But I had breakfast items so I was able to make it through all six meals.
The eggs, bread and pasta all turn to rubber when microwaved. I did try to cook some of the meals in a toaster oven and the results were minimally better.
I would certainly consider renaming the food to "semi-fresh" although even that is a stretch, and again certainly not worth $12.50 per disappointing meal!
Thank you for your review, Annie! I appreciate your feedback, and I'm sorry to hear that you didn't fully enjoy our service. We're working diligently to improve our meals though, so I will be sure your message reaches our team members!
I do apologize, as well, for the dissatisfaction caused by our Support Team. We don't intend to cause any inconvenience! In our Terms and Conditions we do mention that if there are any issues regarding an order, to reach out to us within five days of delivery. I do understand that you were reaching out regarding taste overall, and because of this, waited until trying all of your meals prior to contacting us! I have reached out to you privately, so I can assist further with this experience.
I hope to hear from you soon, Annie!
Freshly has been way more convenient than I could of imagined. To make things better the meals taste great and are healthy.
Thank you so much for your review and kind words, Brice! I'm thrilled to hear that you've been enjoying the meals, and I hope you continue to do so!
Thank you again Brice, and have a wonderful weekend!
I do love all Freshly meals, chicken risotto is a must-try for every food lover. Therefore, the site gives a great selection of gluten-free meals, they are so delicious. Highly recommend ordering from Freshly.
Thank you for your review, Amelia! I'm so glad to hear that you've been loving your meals, and I hope you continue to do so! If there's ever anything we can assist with, please don't hesitate to reach out. I'd be more than happy to help!
Great healthy meals that don't focus on weight loss. I'm not eating these to lose weight, I'm eating them because they fit my busy lifestyles. Excellent company all around.
I am so glad my friends told me how much they loved Freshly. I signed up about a month ago and it's perfect my husband and I. We get our order on Friday's so we have meals for the whole weekend. We both work from home on the weekends with different schedules so this is such a great option for us to have. Easy clean up, no mess and great food. So happy with our decision to order.
Thanks for reviewing Freshly, Ciera! I'm thrilled to hear that we've been able to add some convenience to your life, and I certainly hope you'll continue to enjoy the meals!
Need more diversity, new recipes, more turnover. Need more diversity, new recipes, more turnover. Need more diversity, new recipes, more turnover. Need more diversity, new recipes, more turnover. There. You asked for 100 words. I'm a male and to the point and don't need 100 words. Sheesh.
I'm so sorry that you haven't been fully satisfied with our service and variety, and for any frustration caused by Site Jabber's one-hundred character word limit, Duane! On our end, at Freshly, we're listening to customer feedback and definitely have plans to expand the menu as we continue to grow! We've been steadily adding one new meal to our menu each week, and plan to increase this variety from week-to-week. With the addition of our new East Coast kitchen in 2019, we hope to have more ability to frequently rotate our menu!
I did reach out to you in a private message, as well, in case there were any other concerns I could assist you with. I hope to hear from you soon, Duane, so I can help!
What is for dinner? Well Freshly is the answer for us. Easy to order. Easy to make! No extra clean up. What's not to love
Hello Mary, thank you so much for taking the time to leave us a review! We are thrilled to hear that you are enjoying your meals and our services. Our goal is to create fresh, delicious meals and deliver them to you, making your life easier and more convenient. We can see we've met the mark with you!
I will make sure to pass your feedback along to the rest of the Freshly Team. If there's anything else we can assist with, please don't hesitate to reach out and let us know. Have a great rest of your week, Mary!
I love it. The food is delicious. I can not see myself not having this on hand. I am glad I joined Freshly. Thank you.
Hello Shelly, thank you so much for taking the time to leave us a review and for being part of the Freshly Family! We are happy to hear that you're enjoying your meals.
I will make sure to pass your feedback along to the rest of the Freshly Team. If there's anything else we can assist with, please don't hesitate to reach out and let us know. Have a great rest of your week, Shelly!
In July 2017 my boyfriend and caretaker passed away suddenly. He had done all the shopping and cooking. I was able to get groceries in, but then I had to cook them. He left me his business to run, and I needed all the energy I had to keep it going.
I tried one of the competitors, but didn't like the food. Then one of the members on a Facebook widows group recommended Freshly. I like all the food Freshly sends, and I LOVE a lot of them. They have little icons on the menu items to identify if they are low cal, low carb, vegan and such. I have tried most of their dinners and have now settled on a set of low-carb ones.
Freshly has allowed me to stay in our apartment. Otherwise, I'd either have to pay for assistance to cook for me, or move into senior housing (which is more expensive than my apartment, and I'd have to move.). Freshly has saved my life!
Thank you so much for sharing your story with us, Joann. I'm terribly sorry to hear about the passing of your boyfriend, and it's a pleasure that we've been able to bring some much needed simplicity to your life. Our entire team was moved by your review, and we're reaching out privately, via email, as we'd love to speak further with you!
Thank you again, Joann!
It's been good! An issue with the shipping so a week was skipped -- I was in withdrawal! I missed my dinners. There have been a few meals I couldn't rate 5 stars but it could be ME -- not the company. But overall, this has been easy without the waste I had from grocery shopping and not using all the ingredients! I look forward to more variety -- sort of getting tired of carrots and green beans.
Thank you for your review, Brenda! I appreciate your feedback regarding our meal options, and I'm sorry to hear you haven't been fully satisfied with our variety. I'm also, of course, very sorry to hear about the trouble with one of your deliveries! I can understand the frustration this would cause, and please know we take delivery issues extremely seriously. I certainly hope you'll stick with us, and that we'll be able to make this up to you in the future! I'm confident that we'll have some new meals on our menu that you'll love very soon!
Most of the food is good, but some dishes lack flavor and are not cooked thoroughly, such are rice and sweet potatoes.
Thank you for reviewing Freshly, Josh! I truly appreciate your feedback regarding our service, and I'm sorry to hear you haven't fully enjoyed our meals, especially the flavor, variety, and the preparation of some of our ingredients. I'd like to assure you that we work diligently to rectify issues or concerns with our recipes. You are a very important part of that process, so I will be sure to pass along your specific feedback to our chefs! They will be able to investigate further, and also implement changes to better the recipes in the future.
Thank you again Josh, and if there is ever anything I can assist with, please don't hesitate to reach out to me!
I have been using you fr 6 weeks now for my dad. I find that fresh foods are so much better. He loves the meatloaf, chicken risotto, and pilaf. The steak was chewy, but had good flavor. The pasta dishes have too much heat for him. Flavor can be added without heat would be nice. The cod cakes were ok just mushy when heated, I know that's the microwave, but maybe something could be added. So there are not enough choices, he did like the turkey before you added the balsamic vinegar to it. Doesn't do egg omelets, because of the sausage also I never received my 40.00 credit from the first order, just saying... anyway will continue using your dinners, have switched from 6 meals to 4 for now because of choices.
Thank you for your detailed feedback, Melanie! I truly do appreciate you taking the time to share this with us, and our chefs will be sure to investigate further, as we're working diligently to improve our meals as we grow. I've also reached out to you in a private message, so I can assist further with your promo code!
Thank you again, Melanie, and I hope to hear from you soon so I can help make this right!
I really like Freshly meals - they're the best price I've seen for the quality that you get. Nice choices with some changes here and there to keep the menu interesting enough. Good website makes it easy to navigate through and make changes to weekly meals and delivery dates. My only issue with them is their packaging. It's very cumbersome and annoying. First, their gel ice packs - they're so huge and heavy - who on earth would be able to keep/store these in their freezers to re-use, especially when we get a new batch of 3-4 of them each week? The only real option is to toss/recycle them, but that process is infuriating. First, you have to defrost the ice pack, then cut open the plastic wrap, and dump the gel into the trash (the gel from the 3-4 packs we get each week really accumulates and becomes very heavy in the trash can). Then you can recycle the plastic wrap (which my curbside recycling won't even take, so I'll have to take the wrappers elsewhere to be recycled). Lots of trouble. Then, the plastic film on the individual meals is ridiculous. It is so insanely hard to peel these off - I have to pull very hard just to get them to budge an inch. I have to pull so hard I usually end up flicking food particles that are on the film onto myself or the counter/office desk or whatever surface I have them resting on. Hate it. I can't believe how hard it is just to open the meals on a daily basis. They really need to fix this issue - it should peel off with really minimal effort.
Thank you for your review, C C! I also appreciate your detailed feedback, and I'm very sorry to hear that you haven't been fully satisfied with our service due to our packaging. I'll certainly be sharing this feedback with our team! I can confirm that we're experimenting with new packaging methods and film for our meals, so I hope we'll have new solutions available in the near future. Overall, our main goal is to ensure your meals arrive to you cool, fresh, and tightly sealed each week, and we'll always work to do this as efficiently as possible (for our customers, and to help reduce our environmental impact!)
I've reached out to you in a private message as well, and I do hope to hear from you soon, so I can help!
I love freshly! Meals are fabulous and subscription is easy to manage. Love the app! Only negative it the waste of the packaging in shipment. Maybe offer a more eco-friendly packaging or reusable shipping containers.
Thank you for your review, Jennifer! I'm glad to hear that you've been enjoying the service, and I do appreciate your feedback regarding our packaging. I can assure you that we're always working to lessen our environmental impact, and I'll certainly share your suggestions for reusable shipping containers with our team! Hopefully, as we continue to grow we'll be better able to offer a return method for our packaging!
Thank you again Jennifer, and if there's anything we can ever assist with, please don't hesitate to reach out to me!
It's restaurant quality food that shows up at my door so I don't have to cook!
So convenient and I love that I get to choose my meals each week.
Hi Heidi! Thanks so much for your review! Convenience is one of our biggest goals, so I’m glad to hear Freshly is helping you achieve that, while providing you with great meals!
We enjoy the food and the variety. Thank you for making this available.
It's unfortunate that you ask for 100 words because now this is all I have to say. I hope it helps.
Thank you so much for your review, Marjorie! I'm so happy to hear that you enjoy the food and variety. If you ever have anything more to add, you can always update your review in the future. I truly hope you continue to love the meals!
These dinners are so delicious. I haven't had a mediocre meal yet.
Customer service is outstanding. I recommend this to all my friends and anyone who's tired of cooking. Excellent!
Thank you for reviewing Freshly, Maria! We truly appreciate your support of our service, especially your enthusiasm to recommend us to all of your friends! I hope you continue to love the meals, and please feel free to reach out if any questions ever arise!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review Freshly, Peter! I'm thrilled to hear that you've been so satisfied with our service, and especially our Support Team. I'll be sure to share your message with them, as I know it will make their day!
Thank you again Peter, and I hope you have a wonderful weekend!