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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I've used this service since it launched in Dallas. Good food, healthy choices and convenience you can't beat. Thank you Freshly for helping this bachelor not need home cooked meals!
This is a scam. I ordered 6 meals not realizing I was signing up for a subscription service. I cancelled immediately when I received the email confirmation. It acknowledged the cancellation. As a safe guard I disputed the charge on my card with the bank. I received notice yesterday that the order had been shipped! I immediately called "customer service" and was told my card was charged immediately upon placing the order and it can not be credited. I will not pay for this order and will refuse delivery when it arrives! SCAM SCAM!
Thank you for taking the time to review Freshly, Thomas, and for sharing your experience with us. I'm terribly sorry to hear about any trouble with your order and account! When placing an order with Freshly, you would be charged immediately for the delivery and meals selected. While you can certainly cancel the subscription at anytime, this would not necessarily cancel an order that has already been charged, as our Support Team would need to complete this for you. I do apologize for the confusion, and ultimate inconvenience this caused you.
In order to speak to your specific order more closely, I've reached out to you via a private message. I hope to connect with you soon, so I can help make this right!
Never had a chance to taste one meal. Signed up to save time and eat healthily, chose 12 meal plan and had selections set for 3+ weeks out. First and second delivery canceled day of delivery after already being emailed that they shipped both times. Completely messed up my week each time forcing me to go shopping and meal plan or order fast food delivery. Company does not have their act together and are not reliable so don't waste your time
Thanks for taking the time to review Freshly, Edward. I am so sorry to hear that this has been your experience so far with our service! I can assure you, this situation is certainly unacceptable. I definitely want to try and make this right for you. I'll be reaching out in a private message here shortly. My sincerest apologies again, Edward, though I do look forward to connecting with you soon!
Friends just gifted me a week of Freshly meals when I came home from the hospital. Come to find out when I ordered the meals, I can't get them delivered for over a month and the all 12 come at once! This should be on their website. How can you pay for meals and then find out you can't get them for a month. I tried calling. They said sorry, but that is their system.
Thank you for reviewing Freshly, Jane. I'm so sorry for any confusion or inconvenience caused in receiving a Freshly gift card! It is outlined when purchasing a gift, as well as in our FAQ page, that the gifter will select the plan amount on behalf of the recipient. This means that they would choose which meal plan they'd like to gift (either 4, 6, 9 or 12-Meals), and would pay for the week of that selected plan.
In terms of the available delivery dates, I am sorry that there aren't more immediate options available! I'd be happy to double check the available dates for you, and I've reached out to you in a private message to assist with this. I'd be happy to help in any way I can.
I look forward to connecting with you, Jane.
I recently subscribed to Freshly as a gift for my niece after she gave birth to twins. The first few deliveries were fine. She enjoyed the food and the convenience. And then, I started getting emails that there was an issue with their 3rd party delivery and if the food arrived after the scheduled date, to dispose of it as it wasn't safe to consume. That it happened once, ok, I understand things happen. But the same thing on the next delivery? Starts to sound like a bigger issue. I reached out to their online chat, and received basically canned responses and "a contact us later and we'll make it right." I'll make her some meals myself. I'm not willing to keep throwing money at a broke system hoping they'll eventually fix it. Even with a refund and a store credit, the intention of the service was lost.
Thank you so much for reviewing Freshly, Sharon! I'm so sorry to hear about the trouble you've experienced with delivery, and for the dissatisfaction this has caused with our service!
Please know that we take delivery issues very seriously. Of course, we do everything we can to avoid these situations, though we're always sure to compensate when they arise. I know with the holidays, the carriers are experiencing an influx of packages which can lead to delays. Rest assured, we are actively working with our delivery partners to put measures in place to prevent any further delays from occurring in the future.
My sincerest apologies again! I have reached out to you via private message so that I may assist further. While I haven't heard back from you quite yet, I do hope you'll consider reaching back out and giving me the opportunity to make things right!
I had problems with my first shipment but they made it right. Wasnt exactly what I was looking for but a good choice for many. I'm a reallly picky eater but you should give it a try!
Thank you so much for your review, Joe! I truly appreciate you giving Freshly a try, and for sharing your feedback with us. We're always working to improve our meals and variety, so I do hope you may consider checking back with us again in the future!
Thank you again, Joe, and if there's ever any questions or concerns that I can assist with, please feel free to reach out!
Stay away from these guys. I ordered my first order form them last week. It didn't show up yesterday like scheduled. They wouldn't refund my money or give me a full credit. They claim the meal was prepared a day late and that it would be fresh when it was delivered. Complete BS. How do I know it wasn't sitting around their warehouse an extra day? A complete joke. I cancelled my service.
Thank you for reviewing Freshly, Mark! I'm so sorry to hear about the trouble you've experienced with your delivery, and for the dissatisfaction this has caused with our service!
Please know that we take any and all delivery issues extremely seriously. It's certainly never our intention to not have your meals arrive as scheduled, and as we grow we're working to put better measures in place to avoid situations like this, and provide better communication when delays do occur. We did have a delay with our production and deliveries this week, which caused us to prepare new meals, a day later than expected, to ship out to you. These meals would have shipped a day later, but I can assure you that our meals are packaged specifically to be kept cold in transit for up to sixty hours (two full days, plus an additional twelve hours on your doorstep). I would definitely like to take a look at your account and order, though, and I do hope you'll consider allowing me to try and make this right.
I'm so sorry again, Mark!
I've found the meals to be very good, comprised of fresh and appropriate food choices. I find the disposal of the packaging cooling devises a bit involved and cumbersome.
Thank you for your review, Bernard, and I'm so glad to hear that you've been enjoying the meals and service! I do appreciate your feedback regarding our gel packs, as well, and will be sure to share this with our team. We always suggest emptying the contents of the gel pack into your regular trash, and then recycle the plastic bag! Some customers choose to re-use their ice packs, or even donate them to local organizations like Meals on Wheels, or Girl and Boy Scout Troops.
Thank you again for your feedback, Bernard, and if there's anything we can ever assist with, please don't hesitate to reach out!
I really enjoy having this option on my busy schedule for a balanced meal. The variety is a welcome choice for me when I don't have time to shop or cook. Thanks for this option!
Thank you for reviewing Freshly, Eve! I'm so glad to hear that you've been enjoying the meals, and I hope you continue to do so!
Food arrives via FedEx, with ice keeping the foods cold, safe, and ready for the microwave. I have choose the 6 meal/week plan, which works for me
Thank you for your review, Bryan! I'm so glad to hear that our service has been a great fit for you thus far, and that you've been enjoying the meals. We hope you continue to enjoy!
Convenient. Good customer service and I've liked most entrees I've received. Good value since I don't have to cook!
Thank you for your review, Crystal! I appreciate your kind words regarding our entrees and customer service. I know our team will be delighted to hear your feedback!
Thank you again, and please feel free to reach out if there's anything we can ever assist with!
Lots of natural scents like lilly and lavender or cucumber and white rain very nice and not at all strong
It is so great to finish a long work day and get home to a balanced meal that only needs to be heated up!
Thank you for your review, Barbara! I'm so glad we could help bring some convenience to your busy life. I hope you continue to enjoy!
I don't cook so it's nice to have a delicious real meal at home. Just a few minutes and a microwave are all I need.
Thanks for reviewing Freshly, Barbara! I hope you continue to love the meals!
I ordered Freshly to control my lunch budget for money and calories. Freshly has helped me do that. I have enjoyed all recipes I have gotten, the chicken is always clean well cooked and flavorful.
Thank you for your review, Joe! I appreciate your kind words, and I'm thrilled to hear that we've been able to bring some convenience to your life, while keeping your lunch budget and calories on track. I hope you continue to love the meals!
We have enjoyed the meals, but wish to offer suggestions about the amount of vegetable served with the steak meal... more mashed potatoes please.
Thank you so much for your review and feedback, Mary! I appreciate your suggestions, and can certainly understand wanting more mashed potatoes in the Steak Peppercorn meal (they're so good!) I've let our chefs know, who will be able to look into this further.
Thank you again Mary, and I hope you have a wonderful day!
We both work and are tired when we get home.
Freshly makes it easy to eat well with little effort.
My husband has lost 40 lbs since we started and he doesn't feel hungry or crave junk food!
Thanks for taking the time to review Freshly, Kathryn! I'm so glad to hear that you and your husband have been loving the meals, and that we've been able to help bring some necessary convenience to your busy lives. Congratulations to your husband on his success, and I hope you both continue to enjoy!
If there's ever anything we can assist with, please be sure to reach out. I would be more than happy to help!
Most of the meals we tried so far taste really good. However, choices are limited, especially for fish and vegetarian options. Also, as a person who doesn't eat red meat, I find it disappointing that some chicken meals contain bacon as well.
I love the food, very convenient when I'm on the road or back from tour so I can eat right. Wish it was a little less costly but it's healthy!
Thank you for your review, Tatiana! I'm thrilled to hear that you've been enjoying the meals, and I appreciate your feedback regarding our pricing. I'll be sure to note this for our team, and I hope you continue to enjoy!
I love the microwave convenience of these fresh, healthy, and tasty meals. They are worth taking out of the microwave container and plating for an elegant looking meal. What a treat!
Hi Debra! Thank you for taking the time to review our service! I am so happy to hear you've been enjoying our meals and service, and I love that you take the extra step of plating the meals! I do hope you continue to enjoy your meals, and if you should ever need anything, definitely reach out!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, Nick! I truly do appreciate you taking the time to provide us with your feedback and comments! I'm so glad our service is a great fit for you, we started Freshly because we believe eating fresh, nutritious dishes every day should be easy for everyone! Please stay tuned for the new and exciting changes!
Thank you again, Nick, and if there's ever any questions or concerns that I can assist with, please feel free to reach out!