FreshlyReviews 7,505

I've been enjoying Freshly for a few months now and have to say they have exceeded my expectations. The meals arrive fully cooked and are kept cool in a well insulated box with earth friendly gel packs to keep them at a refrigerated temperature. They can go right into your fridge for later or pop one in the microwave for about 3 minuets and your dinner is ready. If you don't think you'll be eating them within the designated time listed on the package you can just freeze them and eat them when you're ready.

This service is perfect for anyone who would enjoy ~ reasonable portioned, restaurant style meals at home that are ready in minuets ~ skipping the grocery shopping, meal prep, clean up and storage of leftover ingredients (that often go to waste) ~ and having it all hand delivered to your doorstep by a very nice person. If you're on the fence about trying Freshly use coupon link http://refer.freshly.com/s/Jodi98 to get $20 off your first week AND another $20 off your second week AND free shipping forever. A truly great deal to see if you like the service.

On a side note, Freshly pairs so well with another company called Daily Harvest. They specialize in "super foods" smoothies, chilled coffees, soups and "fits in a cup" sized meals. An entree from Freshly paired with a smoothie from Daily Harvest makes for a deliciously healthy, fruits and veggies packed, filling meal. Don't pay full price though ~ use code RE-D4LY7L4 to get yourself 3 free cups on your first order AND free shipping forever at www.daily-harvest.com

I have been using Freshly for almost a year now, 6 meal per week plan, and it has been flawless. They have not missed a single delivery, the order has been accurate every week, and the meals are consistent and tasty. There has been plenty of variety for me, and although I have not loved every single meal I have tried, there are plenty of meals that I do love and new ones being added all the time. I work a crazy schedule and frequently get home to late to cook, this has been a life saver for me so that I am eating something healthy and easy to prepare every night instead of fast food or snack options. Thank you, Freshly!

My 1st order was messed up and I received 3 of the wrong meals. I was really annoyed because it was stuff I would have never ordered and 1 of the meals was even expired. Customer service was excellent. They gave me another box at no charge to give them another try.
So far I am really not impressed with the food quality. Although it is very convenient and filling (Keep in mind do NOT microwave it as long as the package says). Their chicken is all cut very thick and just not enjoyable. Their vegetables are strangely spicy. It's almost like a chore to eat some of the meals. I really only had 1 meal I truly enjoyed out of the bunch so far. I don't think it's worth the full price to continue with the meals. The discounted price seems like a better deal for what you actually get. I still have more meals to try and I will decide whether it's worth continuing with the subscription after i do. I hope the meals in this box is better than the last. I haven't been impressed with anything yet besides the customer service.

I have not had delivery issues with out meals. That being said, we only tried it for two weeks and cancelled. Somebody's review said restaurant quality? Sad to see the restaurants you're eating at. For us a star above TV dinners. Broccoli was squishy, seasonings were average, quantities are small AND our biggest gripe I guess (yes we know the cost before hand but was hoping the quality was better) is that at 13.37 a meal we can easily go out minutes from our home for 26 dollars for 2.

It wouldn't let me give this zero stars which is what it deserves. I signed up for the 12 meal delivery package. The first week I was notified that there were carrier delays and if my food did arrive it would no longer be safe to eat. I was offered a $10 discount for the second week. On the day the second delivery was due to arrive another notice of carrier delays and no food will arrive. Now I have 50% off my next order after doing an online chat with customer service. I advised them that if anything is off with the 3rd weeks delivery I was done. So here we are at week three, notice of carrier delay, tracking number says that Fed Ex has been notified to void the shipment. Again in chat with customer service who states that the order wasn't cancelled and still should be here today and still within the window of freshness. I live in Las Vegas, it is 83 degrees today, don't really have a lot of confidence in a shipment of fresh food that only has a 2 1/2 day window of freshness. Customer service was very friendly and helpful, but three weeks and three issues, I am done. I would not recommend this service.

I have been using Freshly for about a month now. The food is good enough for the most part. The issues is their delivery service. It is hit or miss. Yesterday it was a miss. They canceled my order with no notice or notification. They are all too willing to refund or comp your next order. I know this because there have been delivery issues in the past. Did I say that I have only been with for about a month? Most would say take it in stride and move on. Here is the truth. When I enter an agreement with a company, give them my personal and credit card information, that means something to me. That means I'm giving them my trust on a very high level. And Freshly betrayed that trust. We made an agreement and I paid them. This "I'm sorry for your inconvenience" BS is just that, BS. If Freshly wants to be in business they better research the word integrity. If you factor the savings using a service like this provides it goes way beyond the cost of the product. There is savings on your time, labor, cost of utilities and waste of food. Over time the number becomes very significant. To me personally this is very important. So now I have the task, during the middle of the week, to meal plan got to the store, shop and cook my meals. Truthfully I'm pretty busy and this was not in my schedule. I will probably have to eat out and the out of pocket expenses just went through the roof. Not to mention what this will do to my diet. I thought I had an agreement with Freshly... Looks like keeping their word isn't on their list of priorities... You do have some slick advertising though. My take, don't use these guys they will disappoint you very quickly.

I signed up two weeks ago, and the first week I ordered 6 meals to try things out. Delivery was at my door when I arrived home from work, and everything was packaged great.

Fantastic!

I threw them in the fridge, and had one or two a day, anxious to upgrade to the 12 meals per week since all the meals were good - some were pretty great (I'm looking at you risotto).

I upgrade my plan to the 12 meal, and add even more meals to my menu.

On Sunday morning I receive an e-mail saying my order has been cancelled due to the kitchen experiencing delays. I'm sorry - what?

If there's a meal that's not available - that's fine. Let me know and I'll choose a different meal.
If there's a delay because the kitchen if overbooked - that's fine - let me know when the package will arrive so I can make plans for the day or two I will miss.

But to cancel an order completely?

To further confuse things, I received an e-mail the next day (today) saying my order has shipped. But the tracking number was put in the system 4 days ago, so I'm assuming that's a mistake. I check the app and it says it's out for delivery.

So am I getting my meals this week or not? If I am, why did I receive an e-mail saying it was cancelled - and if I'm not, why did I receive an e-mail saying it has shipped?

If this is a 1 out of 100 occurrence, that's fine. But this is my second order, so will this happen 50% of the time?

Tldr; Meals are good, but questioning the reliability of this service after two weeks.

TL; DR--I absolutely love the Freshly meals and their customer service has always been great. Meals come on time, with excellent packaging that ensures they stay very cold for hours, and they are always delicious. I highly recommend the Freshly service.

Full review:
I am genuinely surprised at folks who have had issues with Freshly customer service because I have been getting their meals for a couple of months now and have been blown away by how friendly and responsive their customer service is. The food is delicious, but can be a bit pricey after the initial discounted period, so it is definitely not for everyone. But for those who end up going out to eat too often and want a bit more control over their finances and their portion sizes, Freshly is a lifesaver. I personally try to schedule my deliveries for weeks when I know work is going to be too crazy and I won't have time to do much shopping or cooking, and it is great for that. I have loved almost every meal I tried, and even the ones I didn't love I could still tell that the quality was amazing, it just wasn't to my specific tastes.

The only thing I don't love about the service is having to dispose of the packaging. They are packaged so that they can stay cold for up to 12 hours after delivery, which requires a large amount of insulation. It is almost all recyclable (or at least biodegradable), so the impact to the environment is not as bad as it would otherwise be, but the process of deconstructing all the different parts of the packaging so it can be recycled or disposed of is not pleasant and is definitely not convenient. But I can do that on the weekends when I have more time, so the convenience I get from having delicious and filling meals available just when I need them is definitely worth the small inconvenience of dealing with the packaging disposal.

My meals have always been delivered on the scheduled delivery day, usually early enough for me to have one for lunch if I want to. I have had to contact customer service a few times to get things adjusted, etc. and every time they have been extremely professional, friendly, and responsive. They have both a phone number and live chat so you can pick which method you prefer, and they are equally helpful through both methods. In fact, I rarely choose chat if a phone number is available, but the Freshly chat representatives are so good that I tend to go that route now because it is faster.

Basically, if you are looking for a meal service that tastes as good as restaurant meals and requires zero cooking, look no further than Freshly.

I had to wait about a month for delivery of 1st order. It didn't show up on delivery day. I called & was told that there was a delay & I would get it the next day. Did not show up the next day. I cancelled! No one contacted me, I had to call both times for info. The delivery company was blamed but records show both orders were never shipped! I do not know how this company stays in business! So many reviews have stated the same problems. Freshly told me that communication is the most important issue to them. What a joke! I had to contact them about my missing orders. I would never recommend them. They cannot be trusted. DO NOT waste your time or money!

We ordered from Freshly because I am dealing with an illness and unable to get out much. The first order never arrived. They said they would credit our account and give us a $20.00 credit on our next order. They said it would be delivered today, Saturday. I accidentally found out they had delivered by FedEx but to the wrong address. Freshly needs to make sure FedEx does not make a delivery to the wrong address or they need to find another way to deliver the food. I have not tried the food yet because they keep screwing up so I do not know what the food quality is like. A few people on here say it is pretty bad.

I ordered my meal at the end of March, with the projected delivery date being April 11th. The 11th came around with no delivery. Recieved an email about a delay, delivery pushed back to the 12th.

Still no delivery. Called two different times and spoke to two different people who assured me that my order would be delivered "the next day" (as of this posting, it is "the next day," and my order still has not arrived).

Woke up to an email apologizing since they "can't deliver my order." This place is a joke and a scam, will warn everyone I know away from it.

For me, I have tried Freshly now for 4 weeks. I have had no issues whatsoever. All of my deliveries show up on time and PLENTY of ice left in the box. They could probably stand to use 1 or 2 less ice packs. I love that the box is recyclable. The ice packs have non toxic liquid in them and the plastic can be recycled. The insulation is bio degradable. These meals are fully prepared and ready in about 3 minutes in the microwave. It would be awesome to have the option to heat them in the oven. The portions are just enough to be satisfying and most all of the food has been excellent especially considering its precooked and microwaved. None of the meat has been rubbery or dry. We've tried steak, chicken, shrimp and sausage. I'm not thrilled that they use canola oil and wished that they had more Paleo options. Some of their recipes are so close to Paleo if they just adjusted 1 or 2 ingredients. I love that it's all gluten free! And I certainly have loved not having to think about cooking or grocery shopping or meal planning. My boyfriend and I get 12 meals per week, 6 for each of us. So we have dinner every night. During the day we snack on yogurt or salads. We also receive Butcher Box once every three months so we can supplement the 7th night with meat from that. I've cut way down on the amount of time and money spent at the grocery store and am not throwing away nearly as much food. All in all I think it's a win!