FreshlyReviews 7,505

My husband and I love Freshly. Reading many horrible reviews listed here, taste, small portions... If you eat large unhealthy portions then this is Not for you. Stick to Marie Callender's or McDonald's. We both work long days, hit the gym several times a week and choose wisely off the menu. Helps with portion control and over eating late night after working a long day. Sometimes pair up with a salad and it's plenty.

We have been with them for about a year. Customer service is excellent if you go thru the Freshly app, immediate chat help with a representative. Never once had an issues. I have had to change my delivery dates, not a problem once in a new cycle. Change may take one to two deliveries for the new day since it is all cycled. We have had deliveries Wednesdays and now moved to Sundays. Food is packaged to last 48+ hrs in transit and about 12 at your doorstep. We live in Southern CA, some areas might not have flexibility on choosing delivery days. Thus the bad reviews.

We have turned others onto this service as well, all very happy. The food is tasty for sure for what it is. This is also not a five star restaurant so be mindful.

After trying Sun Basket (loved, but I work very late to come home and cook), Thistle, Catered Fit and Icon Meals this service had the better overall options and taste for out lifestyle.

My wife and I THOUGHT that Freshly would be a nice choice for meals. Signed up for 12 meal plan last week, was supposed to receive our first order on Friday. On Tuesday, received email that order had shipped, along with a UPS tracking #. Turns out tracking # was scam- package NEVER given to UPS. Friday comes- NO package. Tried to call Freshly customer service- was LIED to about delivery status- told that UPS had the package, but I have account w/UPS and can tell when ANYTHING will be delivered to our address. Nothing in system. Asked to speak to a supervisor/manager, told that none available, but one would call us back. NO calls received.
Called CSR again on Saturday, asked to speak to supervisor, given SAME song and dance- one would call back. Did receive an email later in afternoon, saying someone had "tried" to call- but no calls on caller ID, we were home all day. Again, LIED to!
Did receive a "promise" that we would receive refund- will wait and see if that happens.
Not sure if meals are good or not - did not receive. Maryland processing plant for Freshly is less than 2 hours drive, and we live in major city, so delivery should NOT be a problem.
Poor/non existent customer service. Less than honest. CSRs refuse to provide contact info. They tried to blame UPS as problem, but could not provide tracking info. Order obviously NOT shipped!

After trying this service for 2 weeks I cancelled it. The food is not good. Too much sodium and that is a problem if you have certain health issues, and still is even if you don't. Those are small portions, therefore it feels thise are overpriced because you are better off just buying an actual fresh sandwich for the same price at your local deli. The only option of heating up these messy looking meals given is microwave. That is not terribly healthy either. I suspect some reviews glorifying this service here to keep the stars up are not real.

I hate cooking and this meal service is a savior. I used to order from Sun Basket which was great but still required me to cook. Do I think this is the best food in the world? Of course not, they're microwave meals. Does it save me tons of time and hassle and taste pretty good? Absolutely! Not sure about all the reviews saying the food tasted awful. I haven't had a single meal that I didn't enjoy. Plus, they're constantly adding new options (including seasonal) and all their meals are gluten free which is HUGE for someone who doesn't eat gluten. I don't have to spent any time going through their options trying to pick out the one or two GF meals. I had a 10$ discount for my first 5 orders and thought I'd cancel after I used it up, but now I'm hooked.

I enjoyed Freshly very much! However, I am away from home most weekends, and by the time I get home, the meals were melted, and had to be thrown away because they are delivered on Saturdays.

I contacted Freshly by phone and asked them if they could please change deliveries to Monday. The woman I spoke with said yes, and gave me an effective date, but Freshly continued to deliver on Saturdays beyond the effective date. After two weekends of throwing my deliveries away, I was forced to cancel. It's very unfortunate.

What's more, when I wrote to Freshly with my explanation for cancelling (and suggesting how to remedy the situation), they just went ahead and cancelled me, never seeming to want to budge from Saturday deliveries.

So, if you're not home many weekends, DON'T get Freshly! From my experience, they can't (or are unwilling to) alter the dates.

The food is good. Favs are the Califlower pasta bolognese, Sausage penne, chicken tikki Marsala, smoky pork Cubano bowl. The portions are on the small side, but i'm going with learning how to manage portion control and this is a life lesson. At 450 - 550 calories for dinner, microwaves in 2.5 to 3.5 minutes. It is a no brainer... variety, healthy food, fresh, not frozen.

I'm down 12.5 lbs in 5 weeks - you can add your own side salad or protein shake. To dinner without adding many calories. The best part is i don't have to think about it, pick meal, heat and eat. I 'm not weighing food, counting calories, or eating rabbit food. Dinner is about 500 calories, I eat my normal healthy option for Breakfast and lunch, after a long day at work and the gym, dinner is ready in 5 minutes. Large selection, Rotating items, if you don't like something, don't order it again ( you do the same thing in a restaurant). I do not feel deprived, Recommended

The packaging and insulation is awesome. We ordered 6 meals to try this, everyone selected an entrée, ordered them and received them timely. We each had our favorite and tried it for dinner the first night it was received. The meals taste weird. The choice of seasonings and spices are just not what you would expect in the entrees. Not one person could get past 2 bites. We each tried each others food to make sure no one was being overly picky and we all agreed and tossed the food. What a waste of food and huge waste of my hard earned money. Never again.

I order out every night for dinner from various restaurants throughout the area. I thought this would be a good alternative for me. Was really disappointed at the small portions. In no way could one of their meals feed one adult and I don't eat very much. Normally when I order out from a restaurant I get two meals out of it. They're generous with the fresh vegetables. Their pepper steak gives you a sliver of steak. Their chicken is probably one quarter of a chicken breast. Was not terribly disappointed with the taste of the food however the portions aren't terribly discouraging and I cancelled right away

Would not recommend this company! I guess my expectations were way higher than it should! This is the case when you get what you paid for! If you on the market of something REAALLLLYYYYY cheap, like reallllyyyy poor and cheap, this is the type of your food, it does not cost much, they deliver it on time! Food just terrible all around. My wife did not feel good after eating one. I thought it was just her, one out of all was more or less okay! Steak that I thought will be at least normal, even that, I had stomach ache for hours! Same with some other things I ate, all around not worth it! Plus worst thing! Right after my first order, I cancelled my subscription and still 6 days later today Im getting confirmation that my order is on the way! THEY SET YOU UP WITH AUTOMATIC SHIPMENT FOR SAME EXACT FOOD! TOTALLY STUPID ABOSLUTELY NOT WORTH IT! FOOD IS GARBAGE! AS WELL AS COMPANY!

I liked freshly (food was decent enough to pay for the convenience) until two weeks ago. I moved into a new apartment only 20 minutes from my old one (not a major location change) and suddenly for two weeks my orders just have not arrived and Lasership, the delivery company, falsely writes that the package has been delivered.

Trust me, no one in my building wants to steal my box of food (i live in a very nice building). Are the people from lasership enjoying my weekly meals?

This is unacceptable. I was given a credit (for two weeks in a row) but after that I will be stopping my orders because this is absurd.

Horrible customer service from frehsly. My first order was delivered on time and I enjoyed the meals. Small meals but was planning on continuing the service. Second box said delivered but they never got it on my lobby. I reached out to customer service and they responded with the tracking. I followed up with them multiple times for a week and still no response from them. I've asked what is the best way to reach them and still no response. Completely unprofessional. Will never order from them again. This review might be the only way to get a response from them...