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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Have not had a meal that I have not enjoyed, portions are generous and food is delicious.
Good selection of meals and delivery is always on time.
Will be a long term customer.
The food is fantastic, restaurant quality food! The choices are fantastic and no repetition for at least 4 weeks!
Hello Deanna --thank you for reviewing our meals and service! We hope to keep getting your feedback for future meals to come.
Should you have any questions or need assistance, please don't hesitate to connect with me via [email protected]!
I bought these for my husband as a gift to myself so I could not cook for a while. He got behind in eating them so I had to help out. The pasta with the pesto was soaked with pesto. A little pesto goes a long way. You could probably go with half of that pesto. I looked at them after he heated them. They looked awful. Not appetizing looking at all. Of all the dishes he has had, he said that the cod cakes are by far the best.
Hello Mary! Thank you so much for your feedback! I'm saddened to hear this and we take all customer feedback seriously and do our best to stay proactive in reaching out to customers about issues or such. I would be more than happy to see what we can do to make this right! I'll be following up to see if there is any further meal feedback!
I enjoy getting to choose different meals on a weekly basis. The only problem I've found so far is that some of the meals taste like TV dinners that you'd pay $3-4 or even less from the grocery store and especially after the intro pricing goes away find it hard to justify over $10 a meal. Some have been very good and do taste "fresh" almost like it was homemade.
Hello Michael! I greatly appreciate the feedback! As a growing company, every bit of information we receive is important to us, good or bad, so that we can better our meals and our service! It’s customers like yourself who allow us the opportunity to grow, and better ourselves for the future. I'll be sure to follow up privately as I'd love to see how we can get from 3 stars to 5 stars along with any specific meal feedback!
We were very pleased with all the meals we picked from Freshly for the first time. We were surprised that they tasted so good. We will be reordering more meals and trying new items.
Hi Lilian! Thank you so much for your review! We're happy to hear that the meals selected were all enjoyed! We hope you continue to enjoy any new meals that you may try! Thank you for being a part of the Freshly fam!
The food is delicious. The reason I am only giving it four stars is the app is frustrating because it automatically loads your meals with the previous menu. I would like a clear menu and select the foods I want to add rather than have pre-added food.
I've really enjoyed the meals that I have tried.
Easy to prepare and really yummy!
I'd like to see more fish meals with no breading.
Salmon, swordfish etc.
Hi there! I'm very happy to hear that the meals/service have been enjoyed so far! I definitely appreciate all meal feedback, and will be sure to get that over to our chefs for further meals!
I enjoy receiving my chef made meals weekly and look forward to trying different tastes. It is so much better than getting take out each day saves on the calories and you can't beat the freshness and taste.
Hi Gale, thank you so much for sharing your feedback with us! We're so happy we're the perfect fit, we love cooking for you!
I have enjoyed each meal.
Sometimes I save half for another meal.
Hello Barbara --thank you for reviewing our meals! We love hearing that you've enjoyed them, and we hope to hear more feedback from you in the future.
Thank you for being part of the Freshly family!
Freshly has been great. I don't like cooking for just myself because I find it a waste of time (30 minutes to cook 6 to eat) so I used to eat out all of the time. But now I'm eating much better and for much less money.
Hello Hayden! Thank you for taking the time to share your thoughts on our meals and service. We love hearing that we're a great fit, and we hope to hear more feedback from you in the future.
Thank you for being part of the Freshly family!
I have received three (3) freshly orders and have been very satisfied with the quality of food I have received thus far. The convenience of throwing these meals in the microwave is what really makes this service better than competitors - I had tempered expectations of the quality of food but Freshly has exceeded my expectations. I will be continuing this service for the time being.
Hi there, Michael! Thank you kindly for taking the time to share your thoughts on our meals and service. We take great pride, not only in the quality of our meals, but in the way we treat and communicate with our customers. I'm truly happy to know you've enjoyed your time with us!
If there's any further comments you can share with me, I'm delighted to hear them. Customer input is how we improve and better ourselves --needless to say we welcome your thoughts and feedback!
I had to travel right after receiving meals. So I froze them. After when trying to reheat them it was difficult. Heat for 2 minutes wait for 5 minutes then heat for another 2 minutes.
Hi Rosemary, thank you for taking the time to provide your feedback. I'm very sorry to hear our meals didn't taste delicious when frozen. We do recommend reheating from frozen by adding more time, or until the internal temperature is 165 degrees! With that said, I'll be reaching out privately to pass this along to our team and help make this right!
We have enjoyed the meals. They are perfect for my husband and I who have busy schedules and don't get a chance to eat until after 6pm. Just can't beat five minutes for two meals! The only negative is the variety. We're 3 weeks in and have tried everything that appeals to us.
Hi Sherri, thank you for your review! It's so great to hear that you're enjoying our meals. We try to offer a fresh variety by updating our menu once a week with one new meal. Our newest, the Chili Mac & Cheese is delicious, I hope you give it a try!
Dinners are very good but small. Loved the cod cakes and Greek chicken
Hi Harry! Thank you for taking the time to provide your review. I'm so happy to hear that you're enjoying our meals, even though you're finding them small. I'll certainly pass along your feedback to our chefs for further review, we do always portion our meals to be around 13-15 ounces! Thank you again, Harry!
I have only been getting this service for two wks now, but I have been overall satisfied. I think the price is bit bit high. $70 for 6 meals, but I must say the over all quality is there. There has only been two meals that I have not enjoyed at all. They had no taste at all and one the neat I couldn't even cut it was so rock hard. I think that if they lowered the price to the promotional price that I had it would be a great deal. $48 is not bad for 6 meals. I would gladly pay that for quality meals.
Hi Heather, thank you for your review. I'm saddened to hear that you had 2 meals you didn't enjoy, and that you find our price too high. We do offer a great referral program, once your friends or family sign up using your referral link, you'll both receive 2 deliveries discounted by $20 each! We truly care about the quality of our meals, so I'll be reaching out privately to get more info on the 2 meals you received so we can ensure our meals are always delicious!
So far, we have been pleased with the meals. I'm wondering if they are enough for us to have a variety each week. Also, I am a Weight Watcher and can't count the points. Is there anyway you can a bar code or give the amount of ingredients? Thank you!
Hi Peggy, we're happy to hear you're enjoying our meals! We update our menu once a week with one new meal, we're also always looking for more ways to offer more variety. We'll certainly let our team know that we could provide more info on our meals to go with Weight Watchers, in the meantime we always provide the nutritional info on the label of the meal as well as on our site! Thank you again, Peggy!
Food is good, but the portions are small. Very easy to prepare
Hi Daniel, thank you for your review! We're happy to hear you're enjoying the taste of our meals. It does sadden us to hear that our meals are leaving more to be desired in the portion size. We always portion our meals to be around 13-15 ounces, however we'll be sure to let our chefs know!
The food is good. The orders we have received so far were really good. There were a couple of meals that we thought were bland but over all the meals are tasty. My husband has type 2 diabetes and his numbers have been better! So yeah!
Hi there, thank you so much for your review! I'm thrilled to hear that the meals have been enjoyed so much! Thank you so much for being a part of the Freshly Fam!
Commercials show appetizing, large portions, fresh-looking vegetables and happy diners. NOT! In reality, the potions are small as well as the sauces. The beef tastes like shoe letter. It's not that the meals are just tasteless but they actually taste so bad that I had to stop eating after a couple of bites. I threw out a weeks worth of food. Never again. Any food would be better than this. I now even have to resist gagging when I write about it!
Hi Susan! Thank you for providing us with your experience! We're extremely sorry to hear that the meals weren't enjoyed. Currently, the meals are portioned to be between 12-15 ounces, averaging 13.6 ounces, however, we'll be sure to pass this along as feedback to our chefs, as we're always striving to improve as we continue to grow! I'll be following up via private message to see how I can make this right!
I used Freshly over a 4 month time period. I loved it at first, portions were just right and taste was good. On July 4th I experienced my first failed weekly delivery. I received an email the night i was supposed to get the delivery and refund with $20 credit. Didnt think much of it due to the holiday. Around this time portions began to get smaller, I received a meal I didnt order, and my box got delivered to my neighbors one time. Luckily I caught it and brought it back. The last straw was 2 more failed deliveries in a row which left me scrambling to meal prep. Here in my denver area they only offer 1 delivery day per week, so not getting these meals as expected was annoying. Not to mention the delivery would show up a day late at which time I was told by the company to dispose of it. Very wasteful. Canceled after this. Customer service was responsive but what good are credits if they never deliver?
Hello Desiree! Thank you for connecting with us. I'm terribly disappointed you had unfavorable experiences with your meals and delivery while with us.
Being a meal delivery service that's largely designed for convenience, it's never our intention to not have your meals arrive fresh and in a timely manner. I understand the toll it takes on you to have to make alternate plans last minute, and for that I am truly sorry!
I'll be sure to share your concerns in regards to the meal's portions with our Kitchen as well.
Please don't hesitate to connect with us at [email protected] for further assistance! I look forward to hearing from you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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Hi Mark! Thank you for sharing your thoughts and experience with us. We hope to keep getting your feedback for future meals to come.
Should you have any questions or need assistance, please don't hesitate to connect with me via [email protected]!