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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I've licked everything I've received. I love how convenient it is to eat healthy
While the delivery is on time and the meals are easy to heat up, I didn't like the taste of most of the meals. I think I only actually finished one meal in its entirety. Some were over salted while others had little flavor. If the taste was better I'd come back as a customer!
Hi Connie, thank you for your feedback. I'm saddened to hear you didn't fully enjoy the taste of our meals. We always want the best experience for all of our customers. I'd like to hear which meals you didn't enjoy to further pass along your feedback and help make this right! With that said I'll be reaching out privately, thank you again Connie.
IOrdered your services for a friend who had surgery. Everything has been great, except for the weekly menus need more variety. Would suggest new meals monthly.
Hi Esther, thanks so much for taking the time to review us! I love hearing how you've enjoyed our service so far, though I'm saddened to hear you're not finding enough variety! We do try and keep a steady menu of about 30 selections, and we typically swap out an existing dish for a new one every week - excluding holidays!
Of course, as we continue to grow, we have plans to offer even more selections so definitely keep checking your Deliveries each week for a new and delicious meal! In the meantime, I'll be sure to pass along your feedback to our chefs for further review and if you have any meal suggestions, be sure to connect with me at [email protected]. I'd love to hear your thoughts!
Meals are great and very tasty.
I was very shocked with some of the sodium content in the meals. Otherwise they are an easy fix for a busy lifestyle
Hi Brittany, thanks for the review! While I'm happy to hear you've enjoyed our selections, I'm so sorry for any troubles with the sodium! Just a little about us, our meals are created around nutrient-dense veggies, high-quality proteins, and healthy fats to make balanced meals that are both wholesome and tasty. We even have a strict banned ingredients list which includes chemical additives, flavor enhancer, etc. that would contribute to a higher salt content.
With that said, our meals do average 700 mg of sodium per dish, with options ranging as low as around 400 mg! This is a combo of what's naturally occurring in the ingredients, and a mineral-dense sea salt that we use to season. Of course, we always want you to do what's for you and your health! I'll be reaching out in a private message so I can get you connected with our Wellness Experts.
I do hope this info helps, Brittany, and I look forward to chatting with you soon!
I was looking for a fresh product, where I could have a good meal after a long day at work with minimal fuss. Freshly has provided that for me.
Hi Kathy, thanks so much for taking the time to review us! I'm absolutely pleased to hear you're loving our meals and service - I truly hope you continue to enjoy your weekly deliveries. It's customers like yourself who allow the chance to flourish as we continue to grow. Thanks again!
My experience has been mixed but mostly positive. I'm still working out which schedule is best for me and have switched to 4 meals a week. Regarding meals/recipes, there have been ups and downs. You seem to do best with proteins but very mixed on side dishes and bowls. I try to give clear and helpful feedback for the meals. The packaging is great at keeping food fresh in transit which is Most important! But on the other hand its difficult to deal with the trash that results.
Hi Deborah, thank you for your review! I'm happy to hear you're mostly enjoying our meals. We appreciate your feedback, and it's essential to us improving! I can assure you that we do our best to reduce our environmental impact as much as possible! Our boxes, meal containers, and cardboard sleeves are all recyclable. The recycled denim is largely biodegradable, the gel packs are non-toxic, and their plastic bags are recyclable too.
We're constantly searching and testing other packaging materials that are more eco-friendly. For example, we’ve recently been testing fiber containers, and we hope to utilize more materials like this in the future. In the meantime, we always urge our customers to recycle using the instructions we include on our packaging!
If you have any other feedback, feel free to let us know by email at [email protected]!
Melas have been mostly meh. 50% good, 50% bad. The ones with rice or pasta seem to retain the flavor and freshness. The ones with vegetables turn to mush. Not a fan so far.
Hi Ronald, than you for taking the time to let us know about your experience. We take our food quality very seriously and will definitely get this reported to our chefs for further review. With that said, I'll be reaching out to get further feedback from you and to help make this right!
It would be great if you were able to use reusable crates for packaging. As one delivery is dropped off, the delivery service could pick up the old crate for reuse along with the ice bags. Just a thought! I know pharmacy's use them.
Hi Sarah! Thank you for your feedback! We do our best to reduce our environmental impact as much as possible, and we’re always looking at new packaging methods! In the meantime, we urge our customers to recycle using the instructions we include on our packaging. I'll be sure to forward this over to our team, I hope to be able to add this kind of feature soon!
Food is out of this world, portions, size, calories, variety, delivery and taste, it's lights years away from any competition and I may add calories too...
Now as far as the plastic wrapper that seals the co trainers is terrible, not friendly, not easy to open, it comes apart by pieces, it needs better engineering... other than that is extraordinary...
Hi Mario, thanks so much for the review! I'm happy to hear you're loving the meals, though I'm so sorry for any troubles with the plastic seal! We're always looking for ways to improve how we do things here at Freshly, so I'll be sure to pass this along to the appropriate members of my ream for further review right away. In the meantime, if you have any questions or concerns, be sure to connect with me at [email protected]. I'm here to help!
I really like the meals from freshly they are easy and quick. Some of them I don't care for because they are not my taste.
Hi Mills, thanks so much for reviewing us! I'm pleased to hear you're loving our meals, but I'd love for us to better impress you. I'll be reaching out in a private message, just to see if you have any specific feedback. Thanks again! I look forward to connecting with you soon!
We have had meals for 3 weeks now and have enjoyed all of our selections.
Hi Diane, thank you so much for taking the time to review us! I'm absolutely delighted to hear you're loving our meals and service - I hope you continue to enjoy week after week. Thanks again!
I have tried a lot of pre-made meals and I was surprised at how much I look forward to Freshly recipes! Exceptionally flavored with healthy swaps.
Quick, easy, and most all of it taste great. Had a few cases with ripped plastic on top, but they are packed so tight it didn't matter.
Hi there, Dustin! Thank you for sharing your experience with us, we pass along all feedback shared over to our team for review. I'm sorry to hear you had any trouble with your meal's packaging, and would like to see how I can help.
I'd also like to report your thoughts and concerns over to our kitchen properly. Please don't hesitate to connect with me via [email protected] --I've also sent you a private message, and I look forward to hearing from you soon!
Meals are large enough to satisfy me, the only item on their menu I don't care for are the potatoes, very dry and flavorless, mashed are great but the diced baked, not good. Delivery and packaging are excellent, still working through their menu, but everything is healthy, easy website, so far so good, worth the money, 4.5 stars... Geo
Hi George! Thank you for your review! We're so happy to hear you've been enjoying our meals! We hope you continue to enjoy the meals, plus any new ones we have coming to our menu. We'll also be sure to pass along the feedback regarding our Potatoes, as we're always striving to improve as we continue to grow! Thanks so much for being a part of the Freshly fam! If you ever have any questions or concerns, please do reach out to us at [email protected]!
Way over priced. $6-7 dollars a meal might be worth it, when is gets over $60 for 6, I'm out.
Hi Nathan! Thank you for sharing your feedback with us! We're extremely sorry to hear this, we'll be sure to pass this along to our team for further consideration, as we're always striving to improve as we continue to grow! I will also be sure to follow up privately to see what we can do to make this right!
Simple & easy to order, simple & easy to prepare, delicious to eat!
Hi Eric! Thank you so much for sharing your experience with us! We're so happy to hear you've been enjoying our meals! We hope you continue to enjoy the meals, plus any new ones we have coming to our menu. Thanks so much for being a part of the Freshly fam!
It's been great to have meals already prepared where I know exactly the amount of calories, carbs, fat, and protein are included. The amount of variety is also nice, however my wife (who is a vegetarian) is extremely limited to her options. We'd like to see more of a variety for people with dietary restrictions.
Hi Myles! Thank you so much for sharing your feedback! We will be sure to pass it along to our team for further review! As a growing company, every bit of information we receive is important to us, so that we can better our meals and our service! Typically, we add a new meal (sometimes two!) each week, with the rare exception of holiday weeks, to try and keep the variety going. We're also looking to expand our menu to include even more variety and different dietary needs as we continue to grow! If you ever have any questions, please do reach out to us at [email protected]!
The food is okay although it is more often, not healthy. Especially fat and sodium content in each meal. Taste quality is fair but not great. Best comment is it is easier to prepare and clean up. Value is fair at best.
Hi Steven, thank you for providing your valued feedback with us! We truly appreciate you sharing your experience with us, we'll be sure to pass this along to our team. Please know, our meals are created around nutrient-dense veggies, high-quality proteins, and healthy fats to make balanced meals that are both wholesome and tasty. We design our meals to include a range of fat content (ranging from 10 grams to 30 grams per meal) and add healthy fats where possible, including nuts (like almond or coconut), oils, and cage-free eggs! Also, our meals average 700 mg of sodium per dish, with options ranging as low as around 400 mg! This is a combo of what's naturally occurring in the ingredients, and a mineral-dense sea salt that we use to season.
If you’d like to speak with our Wellness Experts to see how Freshly meals can best fit into your life, please feel free to send us an email at [email protected].
The first week was flawless. The food is good and in good quantity, but could really use more vegetables, except for the Peppercorn Steak, which has plenty of green beans. However, the second week they sent me someone else's order! The customer service was wonderful. They couldn't fix that week's order, but they gave me a credit so I didn't lose my 2 reduced weeks. Overall I'm a satisfied customer.
Hi Patricia, thank you for providing your feedback and experience with us! We're glad to hear you're enjoying our service though we're sad to hear about the bump in the road regarding your second delivery. We'll be sure to pass this along to our team, we are always seeking to improve our service and pride ourselves on high levels of accuracy! Also, please know, typically, we add a new meal (sometimes two!) each week, with the rare exception of holiday weeks, to try and keep the variety going. I'll be reaching out to you in a private message to further assist!
I have to eat gluten free I am totally thrilled with my meals. They are absolutely delicious cant believe they are gluten free! So happy I dont have to "think" about what I can I eat, Freshly did it for me!
Hi Janice! Thank you for reviewing our meals. We love hearing that you've enjoyed them, and we hope to keep getting your feedback for future meals to come.
We've always developed meals using real, whole, nutrient-dense foods that are naturally gluten-free, like high-quality proteins, healthy fats, nutrient-dense carbohydrates, and veggies, of course. We know many of our customers prefer to avoid gluten, even if they don't have an allergy or intolerance to gluten. All of the nutrients and fiber found in gluten-containing grains can be found in other grains or veggies. Besides, a majority of our menu items are composed of ingredients like steak and veggies, chicken and potatoes, shrimp and rice, etc. which never have gluten, naturally.
We're thrilled to be able to give you some delicious options, and remove the stress of wondering if what you're eating is safe.
Should you have any questions, or need assistance, please don't hesitate to connect with me via [email protected]!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Waynell, thank you for your feedback! I'm so happy to hear that you're enjoying your meals and it sounds like we're a great fit. Thank you again, Waynell!