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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I absolutely hate certain vegetables I wish we can substitute
Really really good food and great free delivery! You can change up your selection every week or stay the same! So convenient!
Overall, my experience with Freshly has been great. The mobile app is very easy to use and everything related to the weekly meals can managed from the app. The price point of each meal depending on the particular meal plan selected is decent. Some of the meals taste better than others but overall they are pretty good and have excellent nutritional value.
Hi Luis, thanks so much for the great review! It's wonderful to hear how our service has been such a great fit for you and I hope you keep enjoying week after week. Of course, your feedback is very much so appreciated too! If you have thoughts on the meals or have any meal suggestions, let me know at [email protected]. I'd love to hear your thoughts and share them with our chefs. Thanks again!
I don't like the packaging. Some of the dishes taste terrible
It's a very convenient service that definitely has got me eating healthier and losing weight. I just was hoping that the food would taste a little better for $9 a meal. But overall still a good service. I think the app/website could also be a a little better for sorting food.
Thank you for reviewing our service and sharing this with us, Marcos! I appreciate you making us aware of your concerns, and hope to keep hearing more of your comments going forward. I'd be happy to pass along those concerns on meal satisfaction over to our kitchen, and your ideas on our app to our team for review. Any and all feedback is appreciated, and taken into consideration when making improvements. Our service and menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can assist with, please don't hesitate to connect with me via [email protected]!
I am a super picky eater, but I have loved every meal I have tried so far. And it definitely tastes fresh, not like a frozen dinner. The meals are actually a good value, but I wish I could order meal options for 7 days versus 6. The gap in between orders throws off my meal budgeting. But the service, the food, and the price are great.
Thank you for sharing this with us, Caroline! I love hearing how you're enjoying your selected dishes, and I hope to keep hearing more of your thoughts going forward. I'd be happy to pass along your thoughts on meal plan sizes over to our team for review. Any and all feedback is appreciated, and taken into consideration when making improvements. Our service is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can assist with, please don't hesitate to connect with me via [email protected]!
My only concern is the lack of options. I'm not sure if I will
Continue if the menu still the same. Would
Love to try different things
Thank you for sharing this with us, Carla! I hope to keep hearing more of your comments going forward. I'd be happy to pass along your concerns on meal variety over to our team for review. Any and all feedback is appreciated, and taken into consideration when making improvements. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
If there's anything I can assist with, please don't hesitate to connect with me via [email protected]!
Love the convenience of just heating up our dinner knowing we are eating healthy and controlling our portions.
Thank you for reviewing our meals, Pjones! I love hearing how you're enjoying your selected dishes, and I hope to keep hearing more of your thoughts going forward. If there's anything I can assist with, please don't hesitate to connect with me via [email protected]!
Thank you for sharing this with us, Jennifer! I love hearing how you're enjoying your selected dishes, and I hope to keep hearing more of your thoughts going forward. I'd be happy to connect you with one of our Wellness Experts; they can go over which of our meals would best suit your nutritional needs. If there's anything I can assist with, please don't hesitate to connect with me via [email protected]!
Freshly's meals are tasty, well prepared, nutritionally balanced, and certainly make it easy. We have the meals 3 times per week, and it has worked out nicely.
Thank you for reviewing our meals, Pjones! I love hearing how you're enjoying your selected dishes, and I hope to keep hearing more of your thoughts going forward.
If there's anything I can assist with, please don't hesitate to connect with me via [email protected]!
We love our freshly order! Unpacking the order is so exciting... grocery shopping done from the convenience of the couch! Ordering Freshly opens up our weeks to spend more time doing the things we love. The portion sizes are great, and the variety of the meals allow us both to choose meals that interest us individually. I would highly recommend it to anyone with a busy schedule!
Hi Sarah, thank you so very much for taking the time to review us - Your kind words are appreciated! It's wonderful to hear how our service has been such a great fit for you, and I hope you continue to enjoy week after week. It's truly customers like yourself who allow us to opportunity to flourish as we continue to grow. If you ever need anything, definitely give me a shout at [email protected]. I'd love to hear any meal suggestions or provide assistance. I'm always happy to help!
I'm on my third or fourth week of Freshly, and I'm very happy with it so far. Some of the meals have been AMAZING- I just wish you'd offer more pescatarian and vegetarian options. One of the few you offer, the cod cakes, is prohibitively high in calories, and there have been scant few others. The app is easy to use, shipping seems efficient, and my dealings with customer service so far have been pleasant.
Meals are great. Very tasty and not boring. It Is an easy way top eat right.
Hi Cindy, thank you so much for the amazing review! I couldn't be happier to hear that our service has been a perfect fit for you - I hope you continue to enjoy your deliveries each week! If you ever need anything, be sure to connect with me at [email protected]. I'm here to help with whatever you need. Thanks again!
The only thing is my meal expires within 4 or 5 days not 7 days...
Hi Flavia, thanks for the review! I'm so sorry yo're not finding enough seafood selections, though I truly hope you're enjoying all the meals we have to offer! I'll be sure to pass along your feedback to our chefs. We're always looking for new ways to revamp our menu!
With that said, as we don't use any chemical or artificial preservatives, the meals stay fresh for about 4 to 5 days after delivery, though shelf life can vary. Of course, life does happen and you're not always able to enjoy your meals in that time frame! You can definitely freeze a few to extend the shelf life. No need to thaw, just be sure to double the cook time.
I do hope this helps, Flavia! Please let me know if you should have any questions or concerns at [email protected]. I'm here to help!
3 deliveries, 3 issues. Always a day late, taking one of the days the food is good before it expires. 6 meals (6 days) but food only good for 4 days because 1 day wasted with late delivery. App doesn't get updated. 1 delivery to the wrong floor/apartment. One left in the lobby. Food is good though.
Food is pretty good, delivery service is awful. I'm a brand new customer and the first delivery was a day late. I had planned on having a freshly dinner on the day I selected for delivery. So I had no healthy food for dinner. That is the reason I joined freshly in the first place: to have healthy prepared dinners on the days I work. Then my second delivery was a day late. My work schedule is Tues thru Sat so having food delivered on Thursday or Friday is pointless. I can cook my own meals on the weekend. I needed freshly on week days on the day I selected for delivery! And not at 11pm or 1am. During the day!
Hi Carole, thanks so much for taking the time to review us! I'm so sorry for any troubles with our service, though I'd be happy to assist! Communication is very important to us and we do our very best to keep you updated whenever there is a possible issue. While carrier delays are certainly out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. - A lot can happen between our kitchen in Phoenix, Arizona and your home in Washington. I'm terribly sorry that you've been the victim of such a circumstance twice as a new customer!
Of course, we do everything we can to avoid these situations, though we're always sure to compensate when they arise. Rest assured, we are actively working with the carrier to rectify these recent trouble and we even have a Delivery Team dedicated to ensuring your meals arrive properly and safely to your door week after week.
I'll go ahead and reach out to you in a private message, Carole, just so I can provide some additional information and do what I can to make this right. My sincerest apologies again, though I look forward to connecting with you soon!
At the start of what I believe is week three (the app doesn't allow me to review my history), I have mixed feelings. On the plus side, I love the convenience. I love the portion control. I like the fact that I have 100% less food waste than when I was cooking my own meals. I also like the ease of meal switching. On the negative side, I find the food rarely lives up to its billing. While I've only had one meal that was too unpleasant to finish, I frequently find that for my palate, the veg can be soggy, and the protein can be under-flavored. I do appreciate that you are preparing food for a wide range of tastes and that many other subscribers are my opposite. The one exception is cauliflower. The cauliflower mash and the loaded cauliflower were both fantastic.
In sum, I have more meals to try to find my favorites, and for the time being I am inclined to stay with it.
Hi Becky, thank you so much for taking the time to review our service! I'm pleased to hear you're loving our Loaded Cauliflower Mash (The Buffalo Chicken is a personal favorite!), though I'm sad to hear you're not enjoying many of our other selections. I definitely understand that taste can vary, and for this reason, we have seasoning tips on our site - Be sure to check those out! Of course, I truly appreciate your feedback and will be sharing this with our chefs. As a relatively young company, we're always looking for new ways to better both our recipes and our service.
In the meantime, we do try and keep a steady menu though we typically swap out an existing dish for a new one each week, except for holidays. Not to spoil the surprise, but we have a Creamy Chicken Casserole coming to the menu in February! I truly hope you'll enjoy this meal just as much as we do.
I'll be reaching out to you in a private message here shortly! I'd love to hear any other feedback you have, any meal suggestions, and what you'd like to see us do better in the future. Thanks so much, Becky, I look forward to connecting with you soon!
The calories are low, but sodium is very high as well as fat grams
Hi Teresa, thanks so much for the review! I'm saddened to hear you're not finding enough selections that are amenable to your needs, though I'd be happy to assist! Here's a little about us: Our meals average 700 mg of sodium per dish, with options as low as around 400 mg! This is a combo of what's naturally occurring in the ingredients, and a mineral-dense sea salt that we use to lightly season - We never use any chemical additives, MSG, or flavor enhancers that would contribute to a higher salt content. As for fat, we range from 10 to 30 grams, but we like to focus on healthy fats! Think almonds, coconuts, and eggs.
We take a modern approach to health here at Freshly, which includes real and whole foods. Everything you want and nothing you don't! We incorporate nutrient-dense veggies, high-quality proteins, and healthy fats into balanced meals that are both wholesome and tasty. We also have a strict banned ingredients list!
With that said, I'd love to connect you with our Wellness Experts! They'd be happy to walk you through our menu to help find the selections perfect for you. I'll be reaching out privately to do so, Teresa, and I look forward to chatting with you soon!
The dinners are better than expected. I bought the first week of dinners on sale, and just thought a microwaved product just wouldn't taste that good. So I wasn't expecting much more than what leftovers or frozen food in the microwave tastes like. What the hell, it wasn't expensive, within my food budget, and I wasn't signing a contract. Your food and spices and combinations and portions have been a pleasant surprise. It feels so decadent to have dinner in three minutes, and have balanced nutrients, and be really tasty. I live alone and have always cooked for myself, but normally threw food out because I grew tired of the stew or soup or having nothing defrosted so this is the best alternative I've seen. This is still new to me so if you keep up the uniqueness and taste of the dishes offered, I will continue to be a customer, and let others know.
That is awesome to hear, Kim! We appreciate you sharing your feedback with us, we'll be sure to pass this along to our team. We use customer feedback to revamp and improve as we go!
I am not cooking anymore! Freshly has it covered great choices, nutritious. Great portions. Cuts down on grocery bill and less food waste. Meals are super yummy
Thank you for sharing your experience with us, Amanda! We're so happy to hear you're enjoying our meals and service, we love cooking for you!
Hi Frank, thank you for your review. We're sorry to hear that you're not fully enjoying our meals. We always want the best experience for all of our customers! With that said, we'll be reaching out privately to gather further details on which meals you didn't enjoy, we're always interested to hear how we can improve! Thank you again, Frank.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike, thanks for the review! I'm saddened to hear you're not loving all our vegetables, though the feedback is very much so appreciated. We're always looking for new ways to better both our recipes and service, so I'll be sure to pass this along to our chefs for further review. In the meantime, I'm afraid we can't customize meals quite yet just because of the large amount of meals we make each week. We have a very strict production schedule, but we're working hard to revamp how we do things and become more flexible!
Of course, I'll be reaching out to you in a private message to see what you'd like us to do better. I'd be happy to hear your thoughts! Thanks again, Mike, I look forward to chatting with you soon!