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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Review
January 29, 2020

Each item needs to be separated in the tray. At least fifty characters! How silly!

Date of experience: January 29, 2020
Stephen D. Freshly Rep
over a year old

Hi Becky, thank you for your review. We'll certainly pass along your feedback to our chefs that you'd like to see the food separated more! We hope you're enjoying the taste of the meals. Thank you again, Becky!

Florida
1 review
0 helpful votes
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Love my food
January 29, 2020

I am very happy with my experience so far all the food is very tasty I would recommend the food to anyone

Date of experience: January 29, 2020
District of Columbia
1 review
0 helpful votes
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Tasty Options for Work
January 28, 2020

Love the healthy option for work lunches! Some are better than others but all are good. Would like to see a way to send back the packing material for reuse though!

Date of experience: January 28, 2020
Stephen D. Freshly Rep
over a year old

Hi Dennis, thank you for giving Freshly a try and for your review. I'm happy to hear that you're enjoying most of your meals! With that said, I'll be reaching out privately to gather further details on the meals you didn't enjoy. We're always interested in how we can improve!

Florida
1 review
0 helpful votes
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The best food
January 28, 2020

I couldn't believe how reasonable priced and delicious food, so far I have loved every meal
Thank you all

Date of experience: January 28, 2020
New Jersey
6 reviews
7 helpful votes
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Healthy food delivered to your door.
January 28, 2020

I don't like disposing of all the packing. So far, most of the meals are not that tasty to me. I don't see any instructions for microwaving the meals once they're frozen. I'd like more non-spicy choices. When it lists spices, I'd like to know if there's a lot of pepper in it. More non-spicy meals would be good, especially without peppers. I could live without onions, as well- especially pearl onions. I like when they add new choices, especially non-spicy ones.

Date of experience: January 28, 2020
Stephen D. Freshly Rep
over a year old

Hi Paula, thank you for your review. We provide reheating instructions from frozen on our site, you'd add a few extra minutes, or until they reach 165 degrees! Most of our meals contain a blend of spices that help to flavor and season the meal to your liking. Our proprietary blends of spices sometimes contain five or more herbs and spices. As per the FDA’s labeling regulations, and to keep things simple, we follow the guidelines to just list them under one broad umbrella of “spices”! I'll certainly pass along your feedback to our chefs that we could come out with more meals that aren't spicy and without onions! Thank you again Paula.

Florida
1 review
0 helpful votes
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Awesome Food and Service
January 28, 2020

My family has enjoyed all of the meals delivered. They are tasty and fresh. Lots of great choices too.

Date of experience: January 28, 2020
Stephen D. Freshly Rep
over a year old

Hi Michele! Thank you for taking the time to provide your review. I'm so happy to hear that you and your family are enjoying the meals! Thank you for giving Freshly a try!

California
1 review
0 helpful votes
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On the fence
January 28, 2020

We're on our 3rd delivery with Freshly. Didn't update my order for the latest one since we wanted to taste the 2nd week's selections. Getting an order on Wednesday and having the cutoff for the next order on Friday morning doesn't allow for much time to try the current week's food and we missed the deadline. Maybe it will get easier once we taste most the meals if we decide to continue. Also, we froze some meals as we had visitors late last week and knew we weren't going to get to them in the fridge. The reheat time from frozen was more than 7 minutes. Did that twice (for my wife and I) and we were waiting around the microwave so freezing isn't optimal from a time perspective. The Wednesday delivery isn't great. It should be on at the beginning of the week. On the plus side, most of the meals we had we'd order again. But it's not 100%. We've had 3 so far that we didn't like (pesto, steak, laredo chicken).

Date of experience: January 28, 2020
Stephen D. Freshly Rep
over a year old

Hi Keith, thank you for your review. I'm very sorry to hear that you're not fully enjoying our service. We do have a strict deadline for when deliveries are charged, as it does take us 5 days to source, prep, cook, and ship your meals to arrive on your chosen delivery day. We always provide this information in your subscription, as well as we send reminder emails to update your menu!

We recommend refrigerating your meals, however, you can certainly freeze them. You would heat from frozen by adding a few extra minutes, or until they reach 165 degrees! We provide this helpful information in the FAQ section of our site, as well as oven reheating instructions.

Available delivery days depend on your local area and if we're able to safely get meals to you within the packages tested 60 hour time frame to keep meals fresh! I'll be reaching out privately to let you know what days are available as well as forward your feedback regarding the meals you didn't like. We always want the best experience and I'm always happy to help whenever I can! Thank you again, Keith.

Georgia
1 review
0 helpful votes
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Delicious
January 28, 2020

Meals are very good. Very impressed with the quality. I will continue

Date of experience: January 28, 2020
Maryland
1 review
0 helpful votes
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Experience with Freshly
January 28, 2020

Food has all been very tasty and i haven't had any issues with anything i've eaten so far.

Date of experience: January 28, 2020
Stephen D. Freshly Rep
over a year old

Hi Tonya, thank you for your review! I'm so happy to hear that you're enjoying our meals. Thank you for being a part of Freshly!

Texas
1 review
0 helpful votes
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A LITTLE BLAND
January 28, 2020

SO FAR THEY ARE FINE - I AM TRYING TO LOSE WEIGHT. I FIND THEM TO BE VERY VERY BLAND - NO FLAVOR IT ALL TASTES THE SAME. THINKING ABOUT CANCELLING AFTER THE NEXT ORDER. I WANTED TO TRY ALL THE ONES THAT APPEAL TO ME BEFORE I DID SO. NONE OF THEM MAKE ME LOOK FORWARD TO EATING THEM.

Date of experience: January 28, 2020
Stephen D. Freshly Rep
over a year old

Hi Lisa, thank you for your review. I'm very sorry to hear that you're not fully enjoying your meals. We always season them somewhat lightly as everyone's tastes may differ, however we'll certainly be reaching out to get further details in how we can improve as well as get this reported to our chefs! My apologies again, Lisa.

Ohio
1 review
0 helpful votes
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Tasty food
January 28, 2020

The food we have had so far has been very tasty. The portions are perfect. Only reason didn't give five stars is I wish there was more variety.

Date of experience: January 28, 2020
Stephen D. Freshly Rep
over a year old

Hi Alix, thank you for your review! We're so happy to hear you're enjoying the meals. At this time we update our menu once a week with one new meal, we hope as we continue to grow that we're able to add more variety! Thank you again, Alix.

New York
1 review
1 helpful vote
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Still Trying to Decide
January 28, 2020

The meals arrive on time and have been prepared freshly. There are some meals I like better than others. I had two meals which I really did not like and struggled to eat. Sometimes the chicken is tough or the vegetables are soggy. The premise of this meal service is good for us as we were looking for something we didn't have to prepare. By ordering these meals, we are eating out less. This saves us money. We feel the Freshly meals are portioned controlled and helping us to eat healthier. I wish there were more beef dishes.

Date of experience: January 28, 2020
Kalicia M. Freshly Rep
over a year old

Hi Charlene, I truly do appreciate you taking the time to provide us with your feedback and comments! I'm glad to hear that you enjoy our meals though allowing us room to improve! We’re always diligently working to improve our meals and service, so every bit of information we receive in any regard - no matter how large or small; good or bad - is highly appreciated! I will be sure to send all of your feedback to the appropriate members of our team. With that said, I will be reaching out privately to further assist!

Delaware
1 review
0 helpful votes
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Amazing food
January 28, 2020

My experience has been amazing all of the food I have ordered it very tasty and full of flavor. I'm super happy with this company and very glad I have chosen it.

Date of experience: January 28, 2020
Kalicia M. Freshly Rep
over a year old

Hi Shanna, thank you for providing your valued feedback and experience with us! We're so happy to hear you enjoy and that we're the perfect fit. We'll be sure to pass this along to our chefs!

New Jersey
2 reviews
0 helpful votes
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Love food
January 28, 2020

I love the food but I've been a member for a month. I would recommend changing up menu more often so I don't get bored with selections. But I love the service and the food.

Date of experience: January 27, 2020
California
2 reviews
1 helpful vote
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.. The chili is the least exciting with my Texas, rancher taste buds telling me it isn't the best. Your peppercorn steak meal is great, perhaps options for different sides would also sell well. Liked your fish and chicken, especially the breast dish; looking forward for your other offerings. Your BBQ chicken would be better named, outdoor grilled since the BBQ is hardly found, another actual BBQ choice with the chicken slathered in BBQ could take on that name. Just have about seven meals to date, give me time to try more.

Date of experience: January 27, 2020
Eli M. Freshly Rep
over a year old

Thank you for rating and reviewing our meals, Talmadge! I'm very happy you've enjoyed your meals (of that ones you've tried), and I hope we keep hearing from you. If there's ever anything I can assist with, please connect with me via [email protected]!

Texas
1 review
0 helpful votes
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Super yummy
January 27, 2020

I have enjoyed all the meals so far. They are beautifully seasoned, lots of variety, super good.

Date of experience: January 27, 2020
Eli M. Freshly Rep
over a year old

Thank you for rating and reviewing our meals, Nancy! I'm so thrilled to hear you've enjoyed your meals, and I hope we keep getting your feedback. If there's ever anything I can assist with, please connect with me via [email protected]!

Michigan
1 review
0 helpful votes
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I didn't realize what a pleasure it would be to order from you. My location does not allow for 'fancy', cruise-food-type meals so trust me when I say, I was pleasantly surprised immediately with your service and product. The meals are fantastic. I won't even ask how you do it. I'm just glad you do. The delivery (again for my very remote location) is phenomenal as it's right to my door, fresh, packaged beautifully and ready to eat. You can live in a city and have this type of cuisine every day. You live remotely like me and you're driving forever to get it even infrequently. I think the quality and variety of the meals is satisfying as well. Many choices. Many choices within a meat group. It's simply put: a Fresh(ly) experience. Well done. Keep it up.

Date of experience: January 27, 2020
Cristin D. Freshly Rep
over a year old

Hi Maurine, thank you so much for taking the time to review us - Your kind words are truly appreciated! I'm absolutely delighted to hear how our meals have been such a great fit for you, and I hope you keep enjoying your deliveries each week. Our goal at Freshly has always been to provide delicious and convenient meals right to your door, so it's always a pleasure when you share your experience with us! If you ever need anything, be sure to connect with me directly at [email protected]. I'm here to help with whatever you need, Maurine. Thanks again!

Illinois
1 review
0 helpful votes
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It's good
January 27, 2020

I like most of your meals, and the digital experience is good. If there was one "issue" that I have right now is that for $10 per plate, I'm not filled up at the end of the meal.

There are obviously options in the market (think fast casual restaurants or QSRs), where I can get filled up and still make healthy choices for less money (their inconvenience is that I need to drive to them). So I'll need to think about if the cost warrants the convenience of it coming to my door. Not sure as of right now.

Date of experience: January 27, 2020
Georgia
1 review
0 helpful votes
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Good food and on time delivery
January 27, 2020

We have ordered from Freshly for two weeks now. We have liked every meal except one. The taste is fresh and the portion size is good for the "average" eater. The deliveries have been convenient and on time so far. The ordering process is quick and easy.

Date of experience: January 27, 2020
Florida
1 review
0 helpful votes
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So convenient and very tasty.
January 27, 2020

Most of the entrees are excellent, and only one or two so far that I would not order again. Very easy and convenient!

Date of experience: January 27, 2020

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States