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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Amazing food, great selection, customer service puts you over the top for 5 stars... my chat on customer service was so easy and great help
Fantastic! Rep (Michelle B) answered questions and listened attentively to what I needed. Capable, efficient, professional and knowledgeable. I couldn't have asked for a better call experience today! Great job.
Hi Laura, thank you for sharing your wonderful customer service experience with Michelle! I'll be sure to share this with her and it'll surely put a smile on her face. Thank you for the shout-out!
Josh was very prompt and helpful. He is very good in customer service.
Julie, we couldn't agree with you more! Josh is truly a gem and we're proud that he was able to help you out. Thank you for this shining review! Keep sharing the Freshly love.
A great experience and Very easy and quick! I asked for a change of delivery date and the issue was taken care of immediately. Thank you
Brenda, now that's what I'm talking about -- easy and quick. Thank you for your kind review! I hope you are enjoying the service and your meals. I certainly appreciate you sharing your experience with us today.
Called in and my issue was resolved quickly and professionally, very happy with the support provided by Mary F.
Another satisfied customer and another successful interaction. Naaman, thank you for being a kind soul to reach out to us and share your thoughts on your interaction with Mary. I think I like both you and Mary very much!
Mary F was great helping me resolve my issue. Unfortunately I couldn't get everything I wanted, but she was responsive and did what she could to make the situation better.
Floyd, always feel free to reach out to us for assistance. I can tell you we'll always do the most we can for our customers and are here to serve. Thank you for your kind words for Mary -- she'll love to know you were happy with her assistance!
Super helpful, responsive, and completed my requests quickly
Courtney, I love to hear it -- thank you for your awesome review! Helpful, responsive and quick sounds like a good customer service interaction.
Diana S provided very good service after I made a mistake in my order, thank you
Thank you so much, Carol! I can't wait to let Diana know that she provided a wonderful customer service experience. We hope we keep making you proud of our service!
Diane S. Was very helpful - there simply isn't a resolution for my problem
Deborah, oh no, I'm so sad to hear if there was a problem for which there is no workable resolution. I'm proud of Diana for assisting you, but I always want you to know we're here to help. If I can possibly be of assistance, I'd love for you to reach out to us at [email protected]. Thank you very much!
Received wrong meals. Contacted customer support. Mary F. Was wonderful at quickly checking and letting me know we did receive meals we didnt order and offering a refund or credit. In addition she "returned" the weekly credit we were issued. I really appreciate the quick and kind resolution! Thank you Mary and Freshly.
Lugene, thank you very much for your understanding. I have found that when it comes to our meals, we want what we order -- so I fully understand. I'm just very glad that Mary took great care of you and understood your frustration. Thank you for sharing some Freshly love today!
I appreciated Diana S and the quick response to my issue of a missing delivery.
H G., I'm so sad to hear of the missing delivery. I want to personally thank you for your patience with this situation, and I'm so thankful that Diana accommodated you. Thank you, again.
We are moving to a different state at the end of October and were concerned we wouldn't be able to continue our Freshly orders. Nikki quickly looked up our new zip code and confirmed that not only does Freshly delivers in that area, but also told me which day we can expect it.
Shannon, we're so glad you can remain within the Freshly family. We do ship in 48 states and service most (but not all) zip codes. I'm so glad this works out for you, and we continue to look forward to cooking meals for you. Thank you!
Jesse, I'm so sad to hear of a delivery delay, but am very pleased that we got you satisfactorily addressed today.
I always have great experiences with your customer support team. I appreciate all you do!
Mary, that is awesome to hear and feel free to reach out to us any 'ol time you want. We're here for you 24/7. Thank you for the shot of positivity into my heart today!
Great job! A++++++++++++++++++++++++++++++++++++++++++++++++++++++=
Maxfield, when I was in school, the best grade I got was an A+ and not very many of them. But to see that we pleased you so much that you gave us an A+ (with lots of other +) is truly rewarding and fun to see. Thank you!
There was a mix up with our orders, and Diana quickly corrected our subscription. We appreciate it!
Yay, Diana for providing top-notch customer service to Mark. Yay, Mark for being such a kind soul to thank Diana for her efforts today! I think I'm liking both of you.
Nikki helped me with an unexpected order that was arriving that i didn't think i ordered.
Thx Nikki!
Oh, no, Lisa -- no one ever wants a surprise, right?! I'm so happy that Nikki was more than happy to help you and it seems like she hit a customer service home run. Thank you so much for taking your time today to review Nikki!
Very helpful! August was amazing. My finace and I made a mistake and had a bad day. We thought we had more time to change our meals but the window closed. August was helpful and allowed us to make changes to our meals although we were over the deadline.
Lauren, you are most welcome. I can promise you we'll always do our absolute best to assist our customers with their needs. Of course, our chefs do have strict cut-off times so they can start cooking, but I'm so glad August had the time to still take care of you. Thank you for sharing your love today!
I am very pleased weight Freshly! They deliver my food on time. I do recommend this company and Services to anybody who doesn't have time to prep meals for the week. Also, Mary F was very helpful through the chat when I head specific questions. She was very professional as well.
Daniel, I smile often during the day and you made me smile again -- thank you! From you being happy with your meals to the on-time deliveries and our wonderful customer service. Your review is not only appreciated, but it also humbles us to always do our best for our Freshly family members.
Nikki was phenomenal and extremely attentive in assisting me with trying to figure out why my card was being charged when I had no orders. She was very patient and was able to help me get to the bottom of what was causing the charges. Great customer service and overall very pleasant & helpful!
Wow! Thank you for taking the time to leave such a sensational review of Nikki! I know she's nothing short of extraordinary with the way she takes care of our customers. I know she'll enjoy reading this review.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jaime, thank you for the amazing rating! I'll be more than happy to share your shout-out with the team! I hope you continue to enjoy Freshly!