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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Thank you for the A+ help! Great quality! Thank you for the A+ help! Great quality!
Freshy is one of the worst I have ever had. I have gotten better food in the freezer section of the grocery store. The food looks, nothing like the pictures, it taste horrible and when you put it in the microwave it looks like something a child cooked. This food is to expensive to look and taste the way that is does, and oh yeah, very high in sodium. I would not recommend Freshly to anyone. I cancelled my subscription after my 1st order.
Thank you for sharing your feedback with us! I'm so sorry to hear that your experience with our meals was disappointing, but I'll be sure to pass along your thoughts to the team so we can hopefully be a much better fit for you! Even though we're not meant for any dietary needs, I understand where you're coming from as too much of anything isn't always a good thing. I'll be reaching out to you privately to see how else I can be of help, and I'd be more than happy to share any suggestions or additional feedback that you may have for us!
In needing to find out if a credit was applied, I spoke with Nikki and she was very helpful and able to clear up confusion and rectified the situation.
Thank you so much for sharing your experience with Nikki! I know she'll be delighted to hear that her service was a 10/10 experience for you.
Even though I have had to cancel my subscription, I just want to confirm that it has absolutely nothing to do with the menu/food, or the fine customer service that I've experienced with freshly. Hopefully I'll be back, but if I'm not it won't be because of anything y'all have done wrong.:-)
August was my customer service rep on this latest exchange, and she did great job. As usual.
Joy, I'm sorry we need to say goodbye, but I want to thank you for being a loyal Freshly family member. I'm very pleased you've enjoyed the service, meals and customer service. I hope we see you again soon. Thank you for sharing your Freshly love with me today!
Overall, very good. Rep was great... 5 stars for him. But the Bison Burger was not available for 10/3... 3 stars for Freshly.
Kirk, thank you for your kind words on the customer service you received today! I'm so sad to hear the Bison Burger was not available on this upcoming delivery and will register your feedback to our team. Thank you for sharing your experience with us today.
The virtual asst was helpful and got me to a human; good experience; I appreciated the timeliness and responsiveness. - great customer service!
James, thank you for taking the time to leave this wonderful review. I'm so elated to hear you had a very easy and fast customer service experience.
Thank you for leaving this review on Kenny! I know he'll appreciate your kind words. Thanks for being part of the Freshly fam.
Xsjdjdjjd dudjjsjd djdjsjjs djdjsjs dhdjsjjd djdjjs djdjsjjs djdjsjjs. Good stuff
Thank you for this eccentric review! We're glad to hear you're enjoying your meals.
Kenny was great and answered my questions! Super helpful and was a joy chatting with him
Hi Tony! Thank you so much for leaving this wonderful review of Kenny's excellent service. I'm sure he'll be delighted to know how helpful he was in his interaction with you.
Needed to change delivery status and marge was very helpful!
Karen, I know Marge will be so happy to see your review -- thank you! We're always here to serve, and I'm glad Marge did not disappoint. Thanks, again.
I received a leaky meal in my delivery today, and Diana S. Was very quick to help and provide a credit for my future subscription, and let me know to throw the meal away. Diana was very friendly and professional.
Amy, I'm so sad to hear of the experience and I thank you for your patience and understanding. I am very happy and proud that Diana took care of you to your satisfaction. I know Diana will appreciate your review.
Quick painless encounter with Diana S
Last minute help with an order. Thought it would take a lot longer to actually get in touch with someone. Diana S was quick and helpful
Tammy, I personally believe a quick and painless customer service experience is ALWAYS better than a slow and painful experience! All kidding aside, I'm so happy that Diana was at the ready to assist you with your inquiry today. Thank you for showering Diana with some good Freshly love.
Online chatting experience was great, fast, and effective. S/He was able to take care of my matter without delay.
Karmen, I'm glad to hear it, and thank you for the super-duper review. When you say the interaction was great, fast, and effective -- you make me smile! Thanks, again.
My family loves Freshly. We use it to cover two meals a week and it's so nice to have a quick, easy, tasty option when things get crazy. We'd recommend Freshly to anyone.
Alexis, how kind of you -- thank you for the stellar review! I'm so pleased we've helped fill your weekly dining schedule with delicious meals that are ready in 2 - 3 minutes. Thank you for putting a smile on my face, and I hope we continue to put a smile on yours!
I am a new subscriber. I have had two deliveries to date. I needed to cancel the next order because of a sudden change of plans. I chatted with Kenny through a text chat and he took care of cancelling the order for me.
It's impressive to hear how Kenny was able to help you out with ease! We'd be sure to give him a shout-out he deserved. Thanks for dropping us 5-stars!
August solved my prob quickly. Live chat is very helpful, live chatting w/ a human is even more so. Thank you.
We're real! Thank you for sharing your excellent and convenient experience with August. Cheers to the 5-star rating, Michelina!
Kenny is amazing! He went above and beyond with all my questions
Colin, if you've got Kenny on the line, expect a worry-free experience! Thank you for the stellar rating.
Customer service was amazing! They helped me cancel and hopefully not have food delivered.
The food tastes great! I only cancelled bc of recent allergies but will be back!
Hi Whitney! We're always happy to help at any time! We'll do our best to stop the shipment of the meals, but rest assured we'll make sure that the food will not go to waste -- thanks for reviewing us!
My customer service has always been great with Freshly and today was no exception. Always quick, courteous service.
It sounds like we've met all expectations! Thanks for dropping us 5-stars, Jessica!
Mary F was super helpful and answered my questions quickly and kindly. Thanks!
Quick and efficient -- the reason why Mary is one of our best! Thanks for sharing your awesome experience with our customer service, Rachel!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Trianne, when I was in school, I got a few grades of A+ -- but, not very many. I'm glad that our customer service agent came through with a solid A+ effort. I appreciate you sharing your experience with us today!