On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
With 4 young men working and attending college, planning meals each night was a challenge so was looking to find a healthy solution. Freshly solved the issue. Each week, I ordered 12 fresh, tasty, and nice portion sized meals. My sons would pop them in the microwave and had a good meal whether they ate before they left for work or school, took it with tbem or ate when they got home. It was a win win! Thank you freshly.
I've placed a number of orders with freshly and the entrees have always been really delicious, good proportions and nutritional. The app is very easy to use to change the order or pause service. Recommended by a friend for grab and go meals for a busy schedule.
Great food option during the covid-19 global epidemic, oftentimes my Freshly meals are my last resort. I can always count on Freshly to deliver my meals on time every week, that's saying a lot especially during times when "amazon.com" has problems with delivery
Convenient, good food, easy breezy preparation. Nice selection too. Reasonably priced, free shipping. Comes out to about $10 a meal. Some selections are better than others, my opinion. I have my favorites! However, portions are slightly more than a frozen meal... So add a side salad or desert to satisfy your hunger.
Having had a number of the Freshly dinners I can honestly say they have all been very creative, tasty and extremely easy to prepare... just wish the servings were more generous.
Our meals are 12-15 ounces, averaging 13.6 ounces! They're single serving and meant to feed one person, but we do have larger plans at 9 and 12 meals per week! Of course, I'll be sure to pass along your feedback as we always seek to improve! Thanks for rating us, William!
I live in Texas - my parents in Florida. My father is an elderly heart patient who needs a low sodium diet. I tried so hard to find a solution for food delivery to help my parents. Mom is an invalid and dad is 90 so I needed something prepared - not something they would have to cook. And, I needed something special to their dietary needs. Freshly has been perfect. On time delivery, perfect quality and taste, excellent portions and a great value. Plus, I have the convenience of skipping weeks when they are in the hospital or I am able to visit them. Great service. Highly recommend
Hi Bill, thank you for rating us!
I'm very happy to hear that our food and service have been a great fit for you! I really appreciate your taking the time to share your experience with us, and it's customers such as yourself that help us continue to grow and improve!
Thank you so much for recommending us, and for being a part of Freshly!
Although you have good meals. The majority of them are chicken-based. I would like to see more variety in my meals. It would be great to have some more seafood and vegan dishes.
We typically update our menu once a week with one new meal, definitely keep an eye out for more meals you'd enjoy. In light of this, I'll be sure to pass along your feedback as we always seek to improve!
The meals are reasonably sized and have great flavor. There is enough food to fill up an average person. The app makes it easy to order and to change meals the for following weeks. The delivery is great. It comes isolated and on ice. My only issues are there is a bit of a limited menu (mostly chicken and some pork), and the meals are pretty costly. That being said, they are a lot better than fast food and other convenience foods and a lot quicker. I would definitely recommend Freshly to someone looking for prepared meals that taste great and save a lot to time.
Hi Ty, thanks so much for taking the time to review us and for your feedback - Much appreciated! I'm delighted to hear you're loving everything and I truly appreciate your feedback about variety and price. We keep a steady menu though we typically swap out an existing dish for a new one except for on holidays. Have you tried our Sunday Supper Shredded Beef? It's new to our menu!
As for price, sourcing the best ingredients along with staffing and delivery all are factors for us but we're always looking for new ways to improve! In the meantime, we have a Friend Referral Program where you can receive discount orders - Just click on Get $20 while logged into your subscription.
I hope this info helps a bit, Ty! If you have any other feedback or even meal suggestions, let me know at [email protected], I'd love to hear your thoughts. Thanks again!
Nothing but the best customer service and great food choices! As a busy college student, Freshly has been amazing.
I have ordered freshly meals for almost a year now and I have continued to enjoy the high quality, reliable flavors, and consistency freshly has to offer. I have not been disappointed once. I also appreciate the flexibility of skipping weeks when needed. Finally, the meal plan helps me tremendously with my budgeting each month. Thank you for making my busy life easier!
Thanks so much for taking the time to review us, Cheryl! I'm so happy to hear you've been with the Freshly fam for almost a year, and I truly hope we can keep wowing you for many years to come. As always, I hope you enjoy!
I have used Freshly for at least 8 weeks. It's super convenient. The food comes in these boxes with ice gel that is still frozen. There's a lot of variety and most of them are tasty. The portions can be a little small so I usually some snacks to go along with the meals (I only eat them for dinner and drink soylent during the day). While it is expensive (10 dollars per meal) it saves a lot of time and is cheaper than buying food at a restaurant (even McDonalds will be around 8-9 dollars nowadays). The food is also healthy and has a nice variety of macros. Definitely a great deal!
Hi Weber, thank you so much for taking the time to review us - We appreciate you! I'm so delighted to hear you've been loving our meals and our service for over 8 weeks and I hope you continue to enjoy.
I have been a customer for several months and I have tried a few other services, but Freshly has got my vote without a doubt. The meals are definitely "fresh" and not frozen. The meals are easy to reheat with specific instructions, no prep needed. The portion sizes are fantastic and the shipping is great with the reusable ice packs or recyclable friendly. Menus are diverse along with new items weekly. Keep up the good work.
Thanks so much for taking the time to review us, Ray - The kind words are very much so appreciated! It's wonderful to hear you're loving everything from the packaging to the meals. I hope we can continue to WOW you each and every week. Thanks again!
I switched from Trifecta Nutrition as I found that Freshly was tastier, more affordable, had a better selection to choose from, and had the right quantity of meals each week.
Hi John, thank you so much for taking the time to review us! I'm so happy you've found a place in the Freshly fam and I hope you continue to enjoy our meals and service week after week.
I hate cooking but I like healthy food. What's the solution? Freshly. The food is great, the prices are great and the customer service is great. What more can I ask for?
Hi Michelle, thanks so much for the kind words! I couldn't be happier to have you part of the Freshly fam - Keep enjoying!
Good deliveries and easy website. Sometimes too spicy for me
So happy with our Freshly subscription. Meals are amazing and our kids love them, too! Makes dinner during the busy work week so easy.
Thanks for the review and for sharing your experience with us, Chris! I'm delighted to hear you and your family are loving everything, and hope you continue to enjoy your deliveries each and every week.
I have tried many of the dishes. Most are great... some are okay. But that's personal taste. Large selection to choose from. All are gluten free. I don't necessarily eat exclusively gluten free but they are great if someone in your family is so you all can eat the same dishes. I tried most of the food plans. Since I don't like to cook, I gave up the plans where I have to chop and organize all the ingredients and clean up my mess. With these, I can pop them in the microwave.
Hi Kathleen, thanks so much for taking the time to review us! It's great to hear you're loving our selections - We've always offered gluten free just because at the core of our service, we like to focus on simple ingredients like veggies and proteins which are naturally gluten free! Of course, if you have any specific meal suggestions, let me know at [email protected]. I'd love to hear your thoughts and share them with our chefs. Thanks again!
I have used Freshly for several months. I have a crazy schedule. Knowing dinner is ready 5 minutes after I get in, is awesome.
Try everything at least once, then pick your favorites
Thanks so much for reviewing us, Johanna! We couldn't be happier to hear you're loving both our meals and service.
I have tried many meal subscription plans... most were "we send you the ingredients and you make the meals". This was the second microwaveable meal subscription plan I have tried. Sooooo far superior in all aspects... so many choices so you never get bored with the food and really amazing flavors. If you want to eat healthier with less preservatives and not frozen you will LOVE these meals. You won't regret giving Freshly a try!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your 5 star review, Mina! I'm thrilled to hear how you've been pleased by our meals, and the overall convenience! I hope you continue to enjoy!