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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I was trying to do a couple of unusual (for me) things to our order. When I got lost in cyberspace, and my questions were to complicated for the automatic answers, Ava M. Came to the rescue. She understood what I was trying to do and was very helpful in answering two questions. This is a great website... one of the main reasons that we continue to order from Freshly.
Sally, your kind words keep us motivated, so thank you for sharing your Freshly love. Ava M indeed deserves a shout-out for this! Thank you for hitting 5-stars!
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Hi, Jocelyne! Thank you for sharing your awesome customer service experience with us! We're glad to help as always!
The customer support team is efficient, helpful and friendly. Got everything I needed taken care of done in just a few minutes.
We're glad to meet your expectations! Thanks for reviewing us, Aubrie!
Mary F. Was most helpful in helping me
With my FRESHLY account. She gave lots
Of information about the FRESHLY sight and it will be easy for me if I decide to join again. I am very grateful for help.
Gail, I can personally attest that Mary is quick at the draw. Thank you for your thoughtful review and for recognizing Mary for a job well done!
Mary F helped me cancel an order. It was quick and painless. Excellent help!
Lloyd, when one of our customers says "excellent" I actually sit up at attention and smile. It pumps me up so much to hear that word, and I'm thrilled that you used it to describe the attention provided to you today by Mary. Thank you!
I've had multiple issues with deliveries from Freshly. Mary F. Was very helpful in taking my information to help guide the delivery service
Hello Jonathan, I was bummed to hear that there was a delivery issue, but I'm very happy that Mary satisfactorily addressed the issue for you. Thank you for your kind review!
She was very helpful even when I was making mistakes and everything worked out in the end her name was Mary f
We've got your back, Jane! Kudos to Mary for the stellar customer service experience she provided. Thank you for this shining review. Always remember - We're here to help 24/7!
Pretty horrible experience right off the bat. The first delivery was two days late and no longer fresh. The second week they just canceled my delivery because they don't have the ability to deliver that week? I was made aware of neither of these developments. I got texts letting me know my order was supposed to ship, but none notifying me that it would be late or that next week had been canceled. I went into the app, but there were no notifications about the problems there either. It just led me to a broken link if I tried to track my delivery, but it still said it was on time. Finally wrote to customer support and that's when I found out about all the issues with the orders. Hopefully I can find someplace more consistent and communicative.
Hello Peter, I'm so sad to hear about your overall experience with us! However, I appreciate you sharing this with us so we can use this feedback to improve. I'll be reaching out to you privately to take a closer look into this matter. You can also reach us at [email protected] - we'll be there to listen and help!
Mary F was pleasant and helpful. Quickly fixed Freshly's mistake and gave us a future credit for the trouble.
Nancy, we're so relieved that Mary did a stellar job in helping you! She's truly a gem for going above and beyond helping our Freshly Family members. Thank you for reviewing us!
Jess was very helpful in answering my questions about the subscriptions
Hi Christopher! Thank you for sharing your experience with Jess. She definitely goes above and beyond with the way she cares for her customers. I can't wait to let her know!
Nikki was helpful and made it easy to get my questions answered!
Very nice! I appreciate you leaving this kind review for Nikki. I know she'll appreciate getting this kind of feedback.
Jassy was very kind and went above and... Thank you for your online service. I have tried other alternative services but none of them even come close to yours
Wow! Thank you for this sensational review of Jassy. We really do shoot to provide the best customer service available and it's heartwarming to hear that Jassy was able to achieve that for you. I hope we can continue to impress you with our service.
Your Rep Kenny was helpful and informative and corrected my problem.
My first order arrived yesterday and can't wait to give them a taste.
I must have signed up to early since I'm now getting offers for huge discounts on 6 meals or greater..
Hi Basil! Welcome to the Freshly fam. I have no doubt in my mind that you'll enjoy our meals. I'd be happy to apply one of our amazing discounts to your subscription if you haven't applied one yet. Reach out to us [email protected]
Great service! Super helpful and kind and would really appreciate her support
Hi there, and thank you for your kind review! I truly appreciate hearing words such as helpful and kind to describe the care we provided to you today. Thank you for putting a smile on my face.
All your customers care agents, where great listeners, they took care of all my concern I had. Great customer care.
David, I love the word you used -- care. What an awesome way to look at the service we provided, and I'm so happy to know we've treated you fairly. Thank you for sharing some down-to-earth, good 'ol Freshly love!
It was 611 pm and after a busy day I forgot to update my meals. The rep helped me and fixed the meals
Yay, RG -- I'm so glad we were still able to assist so you can have the meals you want for your next delivery. Thank you for sharing the success story with us today.
Thank you so much for this 5-star review! I'm happy that we got your issues addressed and resolved.
Had trouble with a work promo. Kenny took his time and got it solved quickly and efficiently l.
Yay! I'm glad to hear that Kenny was able to solve your issue quickly and efficiently today. We love when our customer service knocks it out of the park!
Quick and easy help from Diana S. Had a very good experience. Thanks.
I want all of our Freshly family members to have good or great customer service experiences. William, while I always expect our customers to have this positive experience, I am so glad your interaction with Diana was pleasant and easy! Thank you so much for taking your time to review Diana, and rest assured I'll certainly be letting her know. Thank you, again!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Helen, I'm proud of August for taking care of everything for you. Your 5-star rating is appreciated!