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Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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We got started with Freshly because it was recommended by our son and wife who had been ordering from you for a while. We like having the meals ready to go in the refrigerator after a long day at work. So far we have been happy with almost every meal we have ordered and they seem to be very fresh. We like having the variety of meals to choose from, and once in a while we try something new. Of course everyone's tastes are different, so there are a couple of meals that were not our favorite and we chose not to order them again. For the most part, we have enjoyed all the meals. It's also nice to have the option to skip a week if needed, which we have done. We have recommended Freshly to some other family members and they are looking into getting started and trying your meals themselves.
The Freshly meals I have purchased have been very good! Easy to prepare and specifically for a single mom, with her kid in college, much easier than going to the grocery! I do wish they would have more fish options, and keep them available more often because the mahi mahi this early spring was AMAZING! Also, the peppercorn steak is top notch when you get a full piece (sometimes the pieces are small). The packaging for delivery is very good as well. If I am not home when my delivery comes, I don't worry about it staying cold, it is packed really well. I feel like I would give a 5 stars if the pricing was a little better (cheaper), but truly, at this point in my life, it makes things much simpler for me when I get home from a long day at work. Thank you Freshly for doing what you do!
Hello April, thank you so much for your feedback! I will be sure to pass it along for you! Our menu is 100% customer-inspired and driven, using ratings and suggestions from our customers! I am happy to hear that you're enjoying our service thus far! Thanks again, April!
Great service. Great tasting food. Always fresh. I have had the greatest experience using Freshly. I would highly recommend to anyone looking to save some time from cooking while at the same time enjoying great tasting food.
Hi Joshua, I am happy to hear you're loving our meals! I will be sure to pass this along to our chefs! Thank you, Joshua!
I AM SO PLEASED WITH THE WAY YOUR CHEF HAS USED HERBS AND SPICES TO BRING OUT THE REAL TASTE OF FOOD. YOUR ENTRES ARE WELL PREPARED AND WONDERFULLY PACKED TO MAKE SURE THEY ARE PERFECT WHEN THEY ARE DELIVERED. I ALSO THINK THE PRICES ARE REASONABLE AND MY ONLY THOUGHT IS, I WOULD ENJOY MORE SEAFOOD CHOICES AND MAYBE A LITTLE LESS CHICKEN. THANK YOU.
Hi Dorlis, thanks for your feedback. I'm happy to hear you're enjoying our meals! I'll be sure to pass along your thoughts to our chefs. Thanks again, Dorlis!
Called Freshly this morning because of some changes that were made on my account. The Customer Rep that I spoke to was very knowledgeable and had my issue resolved in no time. It will be my one year anniversary with Freshly at the beginning of June, all meals have been shipped on time and I have no complaints about the meals, all have excellent!
I'm so happy to hear this, Bob! Thank you so much for your rating!
The process is very easy to consume. Make your choices and you order is delivered the day to select. For the most part the meals taste good. Usually the veggi taste better than the protein. The protein generally needs more flavor
Hi there, Yang! Thanks for sharing this with us. I'm glad to hear you've enjoyed your meals overall, and I'll be sure to pass your feedback along. Customer feedback and suggestions are how we improve, so I do appreciate you sharing this. Thanks again!
I love Freshly, not only for quality ingredients and the care they put into their meals but the huge flavors and convenience. My husband and I have yet to find a meal we don't like. Every one feels like a really tasty leftover. These are never frozen, the meat is always tender and veggies are crisp. Freshly kept on going during this Covid thing and has saved us many trips to the grocer. Really glad I let a coworker convince me to try. Shipping is on point, comes early every Monday and plenty of communication of status along the way.
We appreciate your 5 star review, Susan! I'm thrilled to hear how you've been pleased by our meals, and the overall convenience! I hope you continue to enjoy!
Some foods are good, some ok others leave something to be desired. Overall we are satisfied. It good for restricting calories
Thanks for sharing this, Joel! I'll be sure to pass this along to our kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers!
I've been a long time customer. I first tried it when I was single living alone and didn't want to cook for one. It wasn't economical or practical so having have ready made meals for work and dinner was perfect for my lifestyle. Then I got married and introduced my husband to Freshly. He was surprised at how much he enjoyed them, plus the convenience of zero cooking and cleaning mess. Now we order Freshly every now and then to fit our busy lifestyles and to change up the meal routine. The meals are very good, portions are perfect, and they come packaged chilled on ice packs. They are very reasonably priced for the convenience and taste. Would highly recommend everyone give them to try!
This is amazing to hear, Kim! I can't thank you enough for welcoming us into your home. We love cooking for you two!
Just finishing my second week of
Freshly meals. I am finding the meals pretty good overall. I have a couple of favorites. If I had a choice, I would prefer it if they offered low carb options.
Hi Dee! Thanks for sharing this with us. I'm so happy to hear you've enjoyed your meals, and I'll be sure to pass your thoughts along to our kitchen! Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.
In the meantime, you're welcome to email [email protected] to chat with our Wellness Experts on which meals might meet your goals and needs!
I'm a foodie, teach cooking classes and registered dietitian so food is my life! I think most of these meals are pretty good. I'm using these during our kitchen remodeling. For improvement I suggest adding more vegetarian options and increasing variety of vegetables. I have had no issues with food safety btw. Thanks for this service!
I generally like Freshly and often recommend it to others. I think the portions could be bigger and the price lower. I don't know if they can make money like that, but that's what I need to make me a 5-star customer.
Thanks for your honest review, Edward! I'll be sure to pass them along to our kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers!
If you have any other suggestions on how we can improve, comments you'd like to share, give us a shout at [email protected]!
Delivered to the door packaged in iced, recyclable packaging. Food is fresh and tasty.
Hi Deb, thanks for fantastic review! You're absolutely right -- we hope you'll continue to enjoy our meals and overall convenience we offer!
I've had a positive experience with Freshly, the food is good, easy to order, very convenient.
Hi Kelly, thanks for the 5-star review. I'm so happy to hear how you've been pleased by our meals! We love cooking for you!
I love the ease and the customer service I receive with Freshly. ESPECIALLY the healthy and nutritious meals that are available each week.
Thanks for reviewing us, Kelsey! I appreciate you sharing your amazing experience with us, and I hope you continue to enjoy!
Ease with healthy meals for the working family. Nice variety of meals. Able to freeze meals if necessary.
Thank you for your amazing review, Lynn! We love cooking for you!
Most of the meals we have eaten were delicious and contained very good quality meat and vegetables. The directions for reheating were just right. And there is no commitment necessary each week. The meals are very affordable and for busy couples a godsend.
I was skeptical about having fresh food delivered that would need heating up in the microwave. But I'm single, live alone, and work a lot, I needed a quicker alternative to cooking every night or making one big Instant Pot mean and eating the same thing 4 nights in a row (so boring!). So Freshly seemed like a good option for variety. I have gotten 3 deliveries - I'm on the 6 meal a week plan - and have been really happy and plan on continuing. Every meal is really tasty and filling! The only thing I need to do is make my side salad and dinner is served! It's saved me so much time deliberating over what to eat, shopping every few days, and then prepping. Another thing that has been an unexpected benefit is I no longer have to worry about food waste! It's hard to shop for one and not over-buy - plus it's so expensive so knowing exactly what I need to buy at the supermarket has helped immensely. So, all in all, It's been such a great experience. It's a gift to get my time back AND have really yummy dinners I enjoy!
Thank you for the 5-star review, Meighan! We're over the moon by your feedback, and I'm so thrilled to hear how you've been enjoying so far! Quick tip: You may also reheat the meals in an oven however you like; simply follow the oven-reheating instructions we have in our FAQ, and you're good to go! I hope you'll continue to enjoy, Meighan!
I've been ordering this for our 91 yr old father/grandfather who lives on his own. Knowing he has healthy fresh meals that he enjoys, is one less thing to worry about especially in these times. Thanks you freshly!
Meals have been incredible and although there have been delivery problems, you always are there to give a credit for missing shipment and/or delayed delivery.
Thanks for your stellar review, Michelle! I'm sorry to hear about the delivery problems you've experienced recently, but I'm glad we're able to make it right for you! I hope you'd continue to enjoy our meals, and if there's anything you'd like to suggest or share, feel free to give us a shout at [email protected]!
Answer: Hi Marc, Thanks for your inquiry! At this time we change one meal per week, typically. We will either remove an item and replace with something new, update the recipe on a current item or just add an item without removing one. As we continue to grow we will have plans to offer even more variety as well!
Answer: Hi Steven, Thank you for your interest in Freshly! We are a weekly subscription service, so you would be charged for, and delivered meals on a weekly basis. However, you can select to skip weeks, or cancel your subscription at anytime! These changes would just need to be made prior to your weekly deadline, which is outlined in your Welcome Email, Reminder Emails, and in your Meal Planner. I hope this helps!
Answer: Our meals are prepared and shipped out from our kitchen in Phoenix.:-) For Arizona deliveries we use FedEx.
Answer: The delivery window they give us is between 9am and 9pm. We package the meals to be safe for 2 days transit time, plus safe to sit outside for up to 12 hours upon delivery.:-)
Answer: Hi Nancy! We do not cook meals based on other programs' guidelines at this time. We're not overly concerned with calorie counts, but more concerned with where calories come from. Our meals are generally high protein, high healthy fat, low carb, low sugar. We use unprocessed ingredients free from hormones or added sugars, and never use chemical preservatives. Please let me know if I can answer any other questions at this time!
Answer: Hi Shawn W, That doesn't sound right! Please reach us at [email protected] so we can take a closer look at this!
Answer: Hi Joyce, Thank you so much for reaching out to us here at Freshly! I'd like to apologize for the delayed response! First and foremost, I'd like to inform you that we're a weekly subscription service, which means you'll receive meals weekly, and get charged weekly as well. Here are the steps to follow while signing up: 1 - Add your email address and zip code in the sign-up box on our homepage. ( www.Freshly.com) 2 - Pick your meal plan. Just keep in mind that our meals have a shelf life of about 5 days unless frozen. 3 - Pick your delivery day from the available dates! The specific day of the week will be your weekly delivery day unless changed. 4 - Select your delicious meals from our 30+ selections. 5 - Add your contact info, payment details, and delivery address.
Answer: Hi Gayle, Thank you for reaching out to us here at Freshly! You can certainly reheat our meals in a conventional oven, however, our current meal containers are not safe for the oven or stove-top, so you'll have to transfer your food to heat it up. First, preheat your oven to 350° F. Transfer your food to an oven-safe dish (don't forget to scrape the sauce out of the tray!) and cover the top in tin foil. Heat for 25-35 minutes, remove foil, and let sit 3-5 minutes, then transfer to your choice of plate or bowl and enjoy! (Keep in mind, heating times are approximate. You'll want to reheat the meal to an inner temperature of 165° F.)
Answer: Hi Angela, Thank you for reaching out to us here at Freshly! We use third-party carriers for our deliveries, such as FedEx in her area! We can deliver Tuesday-Saturday in Southern Illinois--deliveries can occur between 8am-9pm depending on the carriers route for the day. While carrier delays are out of the norm, weather-related issues, road closures, driver confusion, etc. can wreak havoc. We have a dedicated delivery team that works directly with our carriers to ensure successful deliveries, and we're always sure to compensate when delays arise. We certainly hope this helps! To view a list of currently available deliveries, you can enter your zip code at www.freshly.com!
Answer: I've been getting mine in on time, but I assume as with all packages going through USPS, UPS, and FedEx right now, things have been backed up since COVID and only getting worse. So it's not Freshly's fault even if they aren't delivered on time.
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


Hi there, Teri! Thanks for sharing this with us. I'm glad to hear you've enjoyed your meals overall, and I'll be sure to pass your feedback along. Your feedback and suggestions are how we improve, so I do appreciate everything you've mentioned. Thanks again, Teri!