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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Teri N.
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We got started with Freshly because it was recommended by our son and wife who had been ordering from you for a while. We like having the meals ready to go in the refrigerator after a long day at work. So far we have been happy with almost every meal we have ordered and they seem to be very fresh. We like having the variety of meals to choose from, and once in a while we try something new. Of course everyone's tastes are different, so there are a couple of meals that were not our favorite and we chose not to order them again. For the most part, we have enjoyed all the meals. It's also nice to have the option to skip a week if needed, which we have done. We have recommended Freshly to some other family members and they are looking into getting started and trying your meals themselves.

Date of experience: May 5, 2020
Ricky B. — Freshly Rep
over a year old

Hi there, Teri! Thanks for sharing this with us. I'm glad to hear you've enjoyed your meals overall, and I'll be sure to pass your feedback along. Your feedback and suggestions are how we improve, so I do appreciate everything you've mentioned. Thanks again, Teri!

California
1 review
0 helpful votes
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Makes my life easy!
May 5, 2020

The Freshly meals I have purchased have been very good! Easy to prepare and specifically for a single mom, with her kid in college, much easier than going to the grocery! I do wish they would have more fish options, and keep them available more often because the mahi mahi this early spring was AMAZING! Also, the peppercorn steak is top notch when you get a full piece (sometimes the pieces are small). The packaging for delivery is very good as well. If I am not home when my delivery comes, I don't worry about it staying cold, it is packed really well. I feel like I would give a 5 stars if the pricing was a little better (cheaper), but truly, at this point in my life, it makes things much simpler for me when I get home from a long day at work. Thank you Freshly for doing what you do!

Date of experience: May 5, 2020
Ricky B. — Freshly Rep
over a year old

Hello April, thank you so much for your feedback! I will be sure to pass it along for you! Our menu is 100% customer-inspired and driven, using ratings and suggestions from our customers! I am happy to hear that you're enjoying our service thus far! Thanks again, April!

California
1 review
0 helpful votes
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AMAZING!
May 5, 2020

Great service. Great tasting food. Always fresh. I have had the greatest experience using Freshly. I would highly recommend to anyone looking to save some time from cooking while at the same time enjoying great tasting food.

Date of experience: May 5, 2020
Ricky B. — Freshly Rep
over a year old

Hi Joshua, I am happy to hear you're loving our meals! I will be sure to pass this along to our chefs! Thank you, Joshua!

Colorado
1 review
0 helpful votes
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GREAT TASTE
May 5, 2020

I AM SO PLEASED WITH THE WAY YOUR CHEF HAS USED HERBS AND SPICES TO BRING OUT THE REAL TASTE OF FOOD. YOUR ENTRES ARE WELL PREPARED AND WONDERFULLY PACKED TO MAKE SURE THEY ARE PERFECT WHEN THEY ARE DELIVERED. I ALSO THINK THE PRICES ARE REASONABLE AND MY ONLY THOUGHT IS, I WOULD ENJOY MORE SEAFOOD CHOICES AND MAYBE A LITTLE LESS CHICKEN. THANK YOU.

Date of experience: May 5, 2020
Stephen D. — Freshly Rep
over a year old

Hi Dorlis, thanks for your feedback. I'm happy to hear you're enjoying our meals! I'll be sure to pass along your thoughts to our chefs. Thanks again, Dorlis!

Illinois
1 review
0 helpful votes
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Great Service Great Meals
May 5, 2020

Called Freshly this morning because of some changes that were made on my account. The Customer Rep that I spoke to was very knowledgeable and had my issue resolved in no time. It will be my one year anniversary with Freshly at the beginning of June, all meals have been shipped on time and I have no complaints about the meals, all have excellent!

Date of experience: May 5, 2020
Renzo D. — Freshly Rep
over a year old

I'm so happy to hear this, Bob! Thank you so much for your rating!

Texas
1 review
0 helpful votes
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The process is very easy to consume. Make your choices and you order is delivered the day to select. For the most part the meals taste good. Usually the veggi taste better than the protein. The protein generally needs more flavor

Date of experience: May 5, 2020
Renzo D. — Freshly Rep
over a year old

Hi there, Yang! Thanks for sharing this with us. I'm glad to hear you've enjoyed your meals overall, and I'll be sure to pass your feedback along. Customer feedback and suggestions are how we improve, so I do appreciate you sharing this. Thanks again!

Illinois
1 review
0 helpful votes
Follow Susan N.
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I love Freshly, not only for quality ingredients and the care they put into their meals but the huge flavors and convenience. My husband and I have yet to find a meal we don't like. Every one feels like a really tasty leftover. These are never frozen, the meat is always tender and veggies are crisp. Freshly kept on going during this Covid thing and has saved us many trips to the grocer. Really glad I let a coworker convince me to try. Shipping is on point, comes early every Monday and plenty of communication of status along the way.

Date of experience: May 5, 2020
Renzo D. — Freshly Rep
over a year old

We appreciate your 5 star review, Susan! I'm thrilled to hear how you've been pleased by our meals, and the overall convenience! I hope you continue to enjoy!

Ohio
1 review
0 helpful votes
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Food taste
May 4, 2020

Some foods are good, some ok others leave something to be desired. Overall we are satisfied. It good for restricting calories

Date of experience: May 4, 2020
Eli M. — Freshly Rep
over a year old

Thanks for sharing this, Joel! I'll be sure to pass this along to our kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers!

Texas
1 review
0 helpful votes
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I've been a long time customer. I first tried it when I was single living alone and didn't want to cook for one. It wasn't economical or practical so having have ready made meals for work and dinner was perfect for my lifestyle. Then I got married and introduced my husband to Freshly. He was surprised at how much he enjoyed them, plus the convenience of zero cooking and cleaning mess. Now we order Freshly every now and then to fit our busy lifestyles and to change up the meal routine. The meals are very good, portions are perfect, and they come packaged chilled on ice packs. They are very reasonably priced for the convenience and taste. Would highly recommend everyone give them to try!

Date of experience: May 4, 2020
Eli M. — Freshly Rep
over a year old

This is amazing to hear, Kim! I can't thank you enough for welcoming us into your home. We love cooking for you two!

New York
2 reviews
1 helpful vote
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Nicely Packaged
May 4, 2020

Just finishing my second week of
Freshly meals. I am finding the meals pretty good overall. I have a couple of favorites. If I had a choice, I would prefer it if they offered low carb options.

Date of experience: May 4, 2020
Eli M. — Freshly Rep
over a year old

Hi Dee! Thanks for sharing this with us. I'm so happy to hear you've enjoyed your meals, and I'll be sure to pass your thoughts along to our kitchen! Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers.

In the meantime, you're welcome to email [email protected] to chat with our Wellness Experts on which meals might meet your goals and needs!

California
1 review
0 helpful votes
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Better than expected
May 4, 2020

I'm a foodie, teach cooking classes and registered dietitian so food is my life! I think most of these meals are pretty good. I'm using these during our kitchen remodeling. For improvement I suggest adding more vegetarian options and increasing variety of vegetables. I have had no issues with food safety btw. Thanks for this service!

Date of experience: May 4, 2020
Massachusetts
1 review
0 helpful votes
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I generally like Freshly and often recommend it to others. I think the portions could be bigger and the price lower. I don't know if they can make money like that, but that's what I need to make me a 5-star customer.

Date of experience: May 3, 2020
Jamie U. — Freshly Rep
over a year old

Thanks for your honest review, Edward! I'll be sure to pass them along to our kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers!

If you have any other suggestions on how we can improve, comments you'd like to share, give us a shout at [email protected]!

Virginia
1 review
0 helpful votes
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Good, healthy eating.
May 4, 2020

Delivered to the door packaged in iced, recyclable packaging. Food is fresh and tasty.

Date of experience: May 3, 2020
Jamie U. — Freshly Rep
over a year old

Hi Deb, thanks for fantastic review! You're absolutely right -- we hope you'll continue to enjoy our meals and overall convenience we offer!

California
1 review
0 helpful votes
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Great experience
May 4, 2020

I've had a positive experience with Freshly, the food is good, easy to order, very convenient.

Date of experience: May 3, 2020
Jamie U. — Freshly Rep
over a year old

Hi Kelly, thanks for the 5-star review. I'm so happy to hear how you've been pleased by our meals! We love cooking for you!

California
1 review
0 helpful votes
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LOVE THIS COMPANY!
May 4, 2020

I love the ease and the customer service I receive with Freshly. ESPECIALLY the healthy and nutritious meals that are available each week.

Date of experience: May 3, 2020
Jamie U. — Freshly Rep
over a year old

Thanks for reviewing us, Kelsey! I appreciate you sharing your amazing experience with us, and I hope you continue to enjoy!

Wisconsin
1 review
0 helpful votes
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Nutritiously delicious
May 3, 2020

Ease with healthy meals for the working family. Nice variety of meals. Able to freeze meals if necessary.

Date of experience: May 3, 2020
Jamie U. — Freshly Rep
over a year old

Thank you for your amazing review, Lynn! We love cooking for you!

New Jersey
1 review
0 helpful votes
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Delicious and quality meals
May 3, 2020

Most of the meals we have eaten were delicious and contained very good quality meat and vegetables. The directions for reheating were just right. And there is no commitment necessary each week. The meals are very affordable and for busy couples a godsend.

Date of experience: May 3, 2020
Massachusetts
1 review
0 helpful votes
Follow Meighan U.
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Delicious, fresh, yummy food
May 3, 2020

I was skeptical about having fresh food delivered that would need heating up in the microwave. But I'm single, live alone, and work a lot, I needed a quicker alternative to cooking every night or making one big Instant Pot mean and eating the same thing 4 nights in a row (so boring!). So Freshly seemed like a good option for variety. I have gotten 3 deliveries - I'm on the 6 meal a week plan - and have been really happy and plan on continuing. Every meal is really tasty and filling! The only thing I need to do is make my side salad and dinner is served! It's saved me so much time deliberating over what to eat, shopping every few days, and then prepping. Another thing that has been an unexpected benefit is I no longer have to worry about food waste! It's hard to shop for one and not over-buy - plus it's so expensive so knowing exactly what I need to buy at the supermarket has helped immensely. So, all in all, It's been such a great experience. It's a gift to get my time back AND have really yummy dinners I enjoy!

Date of experience: May 3, 2020
Jamie U. — Freshly Rep
over a year old

Thank you for the 5-star review, Meighan! We're over the moon by your feedback, and I'm so thrilled to hear how you've been enjoying so far! Quick tip: You may also reheat the meals in an oven however you like; simply follow the oven-reheating instructions we have in our FAQ, and you're good to go! I hope you'll continue to enjoy, Meighan!

South Carolina
1 review
0 helpful votes
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Grandfather loves this!
May 3, 2020

I've been ordering this for our 91 yr old father/grandfather who lives on his own. Knowing he has healthy fresh meals that he enjoys, is one less thing to worry about especially in these times. Thanks you freshly!

Date of experience: May 3, 2020
Mississippi
1 review
0 helpful votes
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Meals have been incredible and although there have been delivery problems, you always are there to give a credit for missing shipment and/or delayed delivery.

Date of experience: May 3, 2020
Jamie U. — Freshly Rep
over a year old

Thanks for your stellar review, Michelle! I'm sorry to hear about the delivery problems you've experienced recently, but I'm glad we're able to make it right for you! I hope you'd continue to enjoy our meals, and if there's anything you'd like to suggest or share, feel free to give us a shout at [email protected]!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States