FreshlyReviews 7,505

I hate cooking, and meal services requiring any kind of cooking isn't for me (tried blue apron, etc.), signed up for a cheaper but more healthy way to eat lunch at work ($20+ daily deliveries), freshly meals are about $10 for me and so convenient with a different variety of options to keep it interesting. Even under quarantine, have zero desire to cook, so still a great option for me. Also like that the meals are much healthier than what I would get from ordering take out all the time, which is what I'd do without freshly. Love it! Try it, won't hurt!

Green beans were rubbery/old, not fresh Most larger cut vegetables Are not fully cooked and have a rubbery texture, like they were old and not fresh. Not real please with pork roast nor Sunday beef. Like chicken Mac or mash.

You may have already "heard" these suggestions as I shared them with Royce and Mark, but I'll answer here anyway. I order for my 82-year-old mother who lives in another home. She does not have technology because she can't work it. Right now I have to call her each week, read the options and descriptions to her sometimes multiple times (she is hard of hearing and forgets what I have already read to her), and try to remember the meals she likes/dislikes so we won't order a bad choice again. I tell you the situation because my suggestions are based on the difficulty I am experiencing ordering for her.

#1 It would be fantastic if you had the option of requesting a paper flier/catalogue to be included in the delivery so she can read the choices and their descriptions for herself. When you add new selections you could include a small note to indicate additions and deletions.

#2 When I am logged into her account, it would also be helpful if the ratings she has given each meal she has tried could be superimposed on the menu when I hover over the choice. That way I could easily see it and inform her if she is trying to order something she has already decided she does not like.

#3 Could there be the option of marking a selection somehow (perhaps with a big X) for the same reason. I believe the ratings now only stay in the account for a short time. I can't remember what she did and did not like. It is difficult to jump back and forth to look for the information, while reading everything for her.

I love the option of ordering for her, especially at this time, so I know she is eating healthy meals. I have even recommended your service to friends with relatives in similar situations. I just wish it could be more user friendly when using it for this purpose.

#4 I also received a survey email after Royce helped me the first time, but I did not answer. I'm not sure what happens when you click on one of the options. The answer I would have liked to give is that Royce tried very hard to be helpful and I was satisfied with him. He could not satisfy my request, so my situation was not resolved.

Thank you.

Overall, I love Freshly. Food is delicious. Service is great. The only meal I didn't love was the turkey and stuffing combo. I'd like to see barcodes on the meal sleeves in order to scan them into MyFitnessPal. I manually add my meals because I want them to be exactly the way they read. I'd also love to see more weight loss and fitness benefits of Freshly on social media and or the app if customers have the stories to share. That's why I started Freshly (into order to eat healthier and in proper portions). I'd also like to see you highlight your packaging more. I had to search to see which packaging you use to make sure it is safe to microwave. You should highlight that more. Highlighting where the ingredients are sourced in relation to the customer would also be an added benefit. I'd like to know where my food is coming from. I hope this helps. Thank you!

Very small portions on all meals. The vegetables did not seem to be pre cooked and ended up like rubber after microwaving. We tried cooking in the oven without any difference. Peppercorn steal lacked a reasonable amount of sauce and the steak was very well done. The turkey dish was doused with sage and was all I could taste. Pasta dishes were actually good but not worth what you end ip paying foe them. Shipping was excellent. All in all overpriced TV dinners that weren't as good as Stouffers