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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Could not find the right page, was helped right away.
Always appreciate Freshly's excellent customer service. August did a great job helping me in a friendly and efficient manner!
You are most welcome, Jessica. Thank you for recognizing August today! I loved hearing we were friendly and efficient -- I'm a big believer in kindness when it comes to customer service, so I am so happy to hear this. Thank you, again!
I'm new to the program and did not realize I hadn't changed my meal selections before the next shipment.
The individual I worked with in Customer Support was extremely accommodating and solved the problem quickly and effeciently.
Very much appreciated!
Sarah, I humbly thank you for your kind review! And, if you haven't been appropriately addressed yet, WELCOME to Freshly. I hope you enjoy the service and your meals.
Diana was efficient, knowledgeable and excellent customer service.
Lorraine, thank you for the stellar review! I will always take efficient, knowledgeable, and excellent as a description of the customer service you received today. Trust me, Diana will sincerely appreciate your review.
We were accidentally shorted one meal and upon bringing to your attention, it was quickly taken care of!
Susan, oh no, how did that meal get out of your package. I want to thank you for your patience and understanding, and I'm very happy to hear we got you taken care of to your satisfaction. Thank you, thank you!
Katie, thank you! I certainly hope we always take our customer's concerns seriously. I'm glad you received the solution you thought was right.
Went above and beyond to help me! Very pleasant and efficient!
Heather, I love hearing "above and beyond." Thank you for your kind review of Diana! I agree Diana is one of those "goes the extra mile" types. You are wonderfully responsible for putting a big smile on Diana's face when I share your review.
Diana S. Was helpful in taking my concern and apologizing on behalf of the incorrect order.
Ashley, I never want to see any mistakes with the meals you receive, but I'm happy that Diana helped you today. Thank you for sharing your experience with us.!
I love the food, never had a problem with shipping only one time the tracking number was wrong but other time has been good my food delivered cold still pack is frozen also I would eat this at work for lunch so quick 3 mins tops and let it set for 1 min or two but while here and there stir it :) also eat for dinner to if I get a lot
Kristopher, I was so happy to see your review -- thank you! I could tell by the way you wrote your review that you love food and you were spot-on with your tip and I enjoyed you sharing your personal faves. Thank you for making me smile today, and I'm very pleased you're enjoying the service and your meals. Thank you, again!
I have never had a bad experience when it comes to Freshly, and it's not just because the outcome was favorable. Everyone I have ever had the pleasure of speaking with has gone above and beyond to listen, research and help me with my concern. I had the pleasure of chatting with Nikki just now through the chat option located on the Freshly website and she was kind, knowledgeable and respectful. She took the time to look at a past issue, evaluate my current subscription and even gave me feedback on a meal I wasn't sure if I would like. She answered my question (had she tried it or not) respectfully and honestly - she hadn't but it was a meal that most customers raved about and added to their subscription when it came back available. I don't think I could ask for more when it comes to customer service... keep up the AMAZING work!
Jennifer, you are a splendid writer and I want to say THANKS! Most importantly, I'm very happy you are pleased with the service and your meals. Almost like having a cherry on top of the ice cream, you were on-point with your description of the customer service interaction you had with Nikki. I can tell two very nice and sweet people had a wonderful chat. Thank you!
Freshly has been a great service. Meals are tasty and offer a nice variety. I had an issue where I didn't update my subscription for the following week. Completely my oversight. Upon contacting customer service to see if I could still adjust I chatted with August. August was extremely helpful, quick to respond and rectified my issue without hesitation.
Yay, thanks to August for taking such good care of you, Jenn. Yay, Jenn for being the ever kind soul to reach out the say "thanks" to August! I like both of you.
Diana was very helpful. She was quick to answer and provided me with good info
Jack, you were brief, to the point and kind -- thank you for your review! I know Diana will love the recognition. And I want to recognize and thank you for being a Freshly family member.
Customer service was fast and easy to comprehend. Excellent service.
Wesley, can I tell you that you just made my day -- thank you! I love to smile and I love positive reviews. I want to thank you for taking your time to review us today.
Hi yesterday I was shipped someone else order the customer support agent yesterday only gave me a credit on my next order but today august went above and beyond today and gave me a full refund on the mistake they made yesterday in giving me someone else's order thank you very much august in doing the right thing and keeping me as a customer I love freshly I didn't want to go to another meals company the steak peppercorn is delicious and is my favorite meal at Freshly's
Sean, kudos to August for taking such good care of you, and thank you so much for the stellar review you provided! I gotta tell you, I like the Steak Peppercorn as well so we share that in common. We appreciate your loyalty and we will continue to take pride in cooking meals for you. Thank you, again.
Thank you Freshly for being so accomodating to my request. Although my order was already in progress, due to a matter out of my control, I knew no one would be home to accept delivery and asked that this particular order be canceled. MJ T was great with quickly responding to my request and offered a great resolution.
I'm so proud we could be of assistance to you in your time of need, Renee -- and thank you for your wonderful review of MJ T! I can tell you we always do our best to help our Freshly family members. Thank you.
Diana S understood what I needed and was able to handle my problem in a ver efficient manner. Absolutely outstanding customer service!
And, Cole, you are absolutely wonderful for recognizing Diana today -- thank you! I can tell you our customer service reps do their absolute best to assist our Freshly family members, so I'm very happy that Diana was up to the challenge. Thank you for being the best part of Freshly!
After several attempts I finally got someone who knew what they were doing
Marie, I'm saddened to hear you had some initial difficulties, but glad you ended up receiving the assistance you wanted and needed.
I sent a chat because in my area, Freshly only delivered on Wed-Fri. Since I want to eat the meals Mon, Tues & Thur I was very hesitant because I want meals to be fresh. I was told I can freeze the meals up to 2 weeks, so now I am going to give a try.
Abby, nice hearing from you. Yes, the meals can be frozen, and I hope you enjoy!
Yay! Thank you so much for sharing this. We appreciate you leaving this 5-star review.
A bad experience but then had great service from Diane S
Oh no, I'm not too fond of bad experiences, but I'm relieved Diane S was there for you! Thank you for dropping five stars, Nikki.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sharon, while I'm saddened to hear about the trouble you've encountered, I'm glad we're able to make it right and help you quickly! Freshly Fam is always here to help. Thank you for your feedback!