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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Nikki was exceptionally kind and helpful when I had a bit of confusion regarding my subscription. It was great to have a fast solution on chat with someone that was so efficient.
As usual, the bot does not work and the real human being does. Really need to give up on this AI bent just to save money...
Christopher, thank you for your review and I'll be sure to forward your feedback on the bot to our team! Every bit of feedback we receive, positive or negative, helps us shape the service and meals for our customers. Short of your feelings on the bot, it sounds like good old-fashioned customer service from August came through for you. Thank you and I'll share your review with August personally.
Josh was able to get my request handled with no issues. I expected to have to justify my request but wasn't even asked. It was simply taken care of. Life happens. I hate having to justify myself when that occurs. It was so nice not to have to...
Krystal, I can tell you we do our absolute best to assist our Freshly family members with an accommodating outlook. Part of being a Freshly family member is actually being treated like we would treat our immediate family members. Thank you for your kind words on the customer service you received from Josh today.
The wrong meals were sent. I received a credit for the missing meals. Mary F was pleasant and helpful.
Karen, oh no, I'm so sad to hear this, and I want to thank you for your patience and understanding. Fortunately, Mary got you taken care of, and I'm very happy she was able to assist you in a pleasant, helpful manner.
Nikki saved the day today! I was trying to change my password, but no where on the website was there a "change password" option. She was quick to send me a link and I was able to change within a minute! Kudos to this bright, cordial agent! Much appreciated!
Katy, you are most welcome and I certainly appreciate your stellar review of Nikki! Nikki is a rock star who just gives and gives and gives to our customers -- something I truly love about her. Thank you, again.
I had difficulty canceling, using the on-site prompts. Chat got me to a Care Service person. My issue was solved quickly, kindly, and professionally.
Awesome! We're happy to hear that our chat feature was able to take care of your issue quickly and professionally. We love when we hit it right on the mark!
My last order only had four meals instead of 6 and a quick chat with Diana fixed it and I got a refund.
Marc, oh no, I'm so sad to hear of those two missing meals. Thank you for your patience and understanding. I also want to sincerely thank you for your compliments of Diana and the customer service she provided you -- thank you!
I was having trouble changing my meals through the app but customer service helped and resolved this issue quickly.
Yay, I'm so happy we got you assisted. Thank you so much for sharing your success story with us today, Angela!
When I tried to slide the paper cover off, it was stuck and I realized there was a tear in the plastic that must have leaked and stuck. In less than 5 minutes on the app, my account was credited. Not just yummy food, but caring humans.
Beth, I'm biased but I couldn't agree with you more, and thank you for your wonderful review! I sincerely appreciate your feedback on your meals, and I can absolutely tell you our customer service staff does their best absolute best to always assist our Freshly family members. Thank you, again.
Customer service was quick and helpful! Thank you Jess C.
I always love hearing a customer service representative who was quick and helpful. Thank you so much for your kind review, Martilynne! I'll be sure to share your review with Jess.
Great, Jess helped me with my issue in a fast and helpful manner. She identified the issue and found a solution.
Very nice! We're glad to hear that Jess resolved the issue in a fast and helpful manner! We can't wait to let her know.
I chatted with customer serve because I saw a significant increase in my bill. Josh assisted me. He was very professional. He answered all my question and cancelled my account for me. He did a great job but the price of the meals has gotten too high.
Thank you for leaving this honest feedback! While we are doing our best to absorb these rising operational costs, a small price increase was necessary in order to continue offering excellent service and adding an even wider variety of high-quality meals. However, we'll be sure to pass this feedback to the appropriate team for further review. We're glad to hear that Josh was able to offer excellent customer service.
Customer service is great. They are so quick and efficient. Answer all your questions.
Awesome! We're so happy to hear that you've had a quick and efficient experience with us.
Diana S. Helped solve a problem that I had with my order. She was fast, efficient and courteous.
Problem free cordial explanation of policy and resolution to my satisfaction. Thank you for your service and professionalism.
Josh was great at answering my questions and even went the extra step to adjust my account settings to reflect my dietary restrictions. Thanks so much!
Very nice! We're ecstatic to hear that Josh was able to assist you with directing you where to go to adjust your dietary restrictions. We can't wait to let him know!
I spoke to Josh F about an issue and he helped me very quickly. He provided great customer service.
Josh, is turning into one of my faves. Our customers love the support they receive from Josh and it sounds as though Josh kept the streak going in her interaction with you today. Thank you, Jeanne!
Service by Jess was wonderful. She was very professional and polite. Thank you.
I'm so thrilled to hear that Jess was of great assistance, and I'm sure that she'll appreciate this shout-out for a job well done! Thanks for dropping us 5-stars!
Nikki was friendly, knowledgeable, and took care of all of my issues.
Wow! Thank you so much for this 10/10 review of Nikki. We know she'll appreciate these kind words. Our agents strive to ensure they provide the best Freshly experience.
Great customer service from FIBA.
I dont want to enter too much thing here. Doing this because it ask for 50 words
Thank you very much for this 5-star review! We appreciate you taking the time to do so!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow! We appreciate you so much for leaving this stellar review of Nikki! We know she'll be absolutely delighted getting this rewarding feedback on her excellent service.