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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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August was super helpful with finding a missing receipt I needed for an employee purchase I made a while back.
I received an email with a $$'s off offered. I clicked on the email and wanted to see what meal item choices there were. Didn't see anything that appealed so I left the website. Tonight I got an email stating my order would be arriving on the 22nd. This is crazy I didn't to initiate any order. I immediately got onto an online chat with a rep named Diane. She was very nice and said she canceled the order for me which is great but because of the way your website operates I will not visit it again. I'm going to remove myself from your mailing group. There needs to be something there for the consumer / customer confirming an order. I pressed no such button. I was told an order is initiated just by opening your email. I consider this to be fraud and will be reporting it. My hope is that my experience will prompt you to improve your website.
Thank you very much for sharing this feedback! We'll surely pass this on to the appropriate team for further investigation. We're excited to let Diane know how helpful she was with this situation. Reach out to us at [email protected] for us to further assist you with removing yourself from our mailing list.
Been a freshly customer for a couple years now and I'm very happy with their meal quality, selection, and customer service.
Peter, thank you! You said it all simply and in a straightforward manner -- I appreciate you! I hope you continue to enjoy the service and your meals.
I thought I lost my package so I contacted support. They sent me a refund for my order but I later I was able to locate the package. Then I contacted support again to tell them it's okay to reverse the refund, but they told me to keep it. Thank you so much Diana S! I really appreciate it!
Christopher, well I'm disappointed the package got delivered elsewhere, but I'm very happy to know you were able to locate it. I'm very pleased that Diana took very good care of you -- and enjoy your meals, you deserve them! Thank you for your very kind review of Diana. I know you'll make her smile today!
The default button on my orders was not working! I kept getting a default of 10 orders of Buffalo chicken which is too spicy for me to even eat! After talking to Josh on the chat, not only was he very patient with me while I sat and had to choose 10 new meals, but he set my default menu so this would not happen again! Meal crisis diverted! Thanks Josh!
We're so elated to hear that Josh was able to get his meal issue taken care of for you! Meal crisis diverted complete! We love that for you. Thanks for sharing your experience.
I needed to postpone deliveries for a couple weeks. There is no way to do that I could find even the the bot. I was connected to a real person and she did the postpone for me.
We're so glad to hear that one of our agents was able to take care of your delivery issue! We strive to ensure the best customer service experience yet! Thanks for sharing.
My experience with August was great. Very helpful.
Hey, Bill! Thank you for reaching out and taking the time to share how your experience with August went! He's indeed one of the best. We'll let him know you dropped an excellent review!
I wanted to cancel my order for next week so I went to the chat and met up with Mary F and she was fantastic she did an excellent job of helping me out and I am totally satisfied. By the way, your food is delicious!
Hey, Marianne! I'm so excited to share your praises with Mary F. I'll complete her day like how it made mine. We're looking forward to sharing more drool-worthy meals with you. Thanks for sharing your Freshly love!
Diana helped me quickly & with kindness. I appreciate my experience with her.
Hello, Isobel! A job well done for Diana S! Your appreciation matters, so I'll be sharing it with her. Thanks for reviewing us!
Was kind and did not pressure to continue. No questions were asked.
Hey, Ginger! I'm over the moon hearing about your experience. Thank you for taking the time to drop a 5-star rating!
August was very helpful and fixed all my problems.
Hello Ashley! Kudos to August for providing such exemplary service. Thank you for reviewing us!
Service was Fast and direct. I appreciate it instead of being given the roundabout.
Lina, I can tell you we never want to give anyone the runaround, and I'm so glad you appreciated the fast and efficient customer service. Thank you for taking your time to review us today!
Food was mediocre. Customer service is superior. The human portion of chat function was helpful.
Nancy, thank you for your honest review and the compliments you paid to our customer service. I'm disappointed you were not more impressed with your meals, and I will pass along your feedback to our chefs and team. In the meantime, I'll reach out to you via private message as I'd love to hear any additional meal feedback you'd like to provide and if I can be of further assistance. Thank you.
It was quick and easy. Responder was nice and courteous.
Barima, thank you for your 5-star review! Customer service that is quick, easy, nice, and courteous -- it sounds like we're both happy! Thank you.
Easy to connect to an associate, thoroughly fixed the issue!
Caroline, I'm always happy to hear our customer service reps are assisting our Freshly family members! Thank you for giving us the opportunity to assist you today!
I had to cancel an order I didn't know was going through. Pau K helped me and very quickly canceled my order and was very generous.
Eric, I'm so happy that Pau came through for you today. Thank you for your review! I like happy customers and it seems as though you were happy with your interaction with Pau today.
The live agent was extremely helpful and attentive!
Yay, I'm so happy to hear this! Chalk up a successful customer service interaction today. Thank you, Sharrarne!
Mary F was absolutely great. Super quick responses and was able to handle my situation with ease. Very great experience.
We love great experiences, and thank you for your recognition of Mary! Nicholas, I can tell you we truly value our Freshly family members, and we always do our best to ensure you have a positive experience. Thank you.
Due to a shipping delay I received my box after the allowable time for food safety. I contacted customer service in the app chat. August was able to quickly help me, confirm the meals were no longer safe to eat, and processed the refund. I appreciate the hassle free process!
Allison, oh no, I'm very sad to hear of the delay, but customer safety is always paramount to us. I want to sincerely thank you for your review of August and I'm so proud you were taken care of to your satisfaction. August will have a big smile when hearing your review.
I did not receive my meals. The operator showed me a picture of where the meals were delivered to and it was not my foyer. She rectified the situation by applying a credit to my account.
Hi Susan! Thank you so much for taking the time to leave this review. We love hearing about the times that we're able to rectify a situation and turn that frown upside down. Thanks for sharing!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kara, I'm darn happy to hear it, and I know August must've had a sense of pride as well. Thank you for taking your time to share our mutual success story today!