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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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August was able to resolve the issue quickly and also added an element of delight to it
It went well and was quick, easy and friendly. 50 chars
Hey, Brian! I'm so excited to share your praises with the team. Thank you for sharing this incredible experience!
Excellent customer service from Josh! I forgot to skip an upcoming order and needed to cancel, Josh quickly resolved my issue friendly & efficiently. Great food & even better customer service is why I remain a Freshly customer.
Hey, David, Josh saved the day, and he indeed deserves a shout-out for this! It has always been a great pleasure to serve you. Thank you for sharing your Freshly love!
Needed to cancel and order and change my address. Rep handled to quickly and efficiently!
Hi Ned, and thank you for the positive review! I like to hear good and helpful. Thanks.
Excellent service and very helpful. Thank you customer service.
You're welcome Billie and thank you for your very satisfying review of the service we provided you today. We're always here for you -- even 24/7.
It went well! August was very helpful in solving my issue.
Yay, August for doing the right thing by Jamaal. Yay, Jamaal for taking the time to share some valuable, positive feedback today. I hope we made your day as much as you made ours.
I had to change my address, and Ally was very courteous and efficient. It was great dealing with her, and very quick.
Joe, aren't you the kind soul to drop some Freshly love upon Ally today! I know Ally will have a big smile when she hears your review and, of course, you made me even happier today as well. Thank you!
I had an issue with getting my meals changed and Mary F was very accommodating and took care of the problem for me immediately. It an was easy process and greatly appreciate it!
Easy-peasy is what I always like to hear, Stephanie. Thank you for your gracious praise of Mary and I'll be sure to share your review with her. Most importantly, thank you for being a loyal Freshly family member and sharing some love today.
Amy was super helpful with keeping the chat connected and changing the items in my order that didn't seem to save properly.
Sweet! Amy is a keeper and I'm so happy she took care of your every Freshly needs today. Thank you for being a rock star Freshly family member, Brandon!
August was responsive and helped me solve my issue quickly
Splendid indeed, Charles! I love that August was at the ready to assist you today and get you in and out quickly so you could enjoy the rest of your day. Thank you!
I reached out to the virtual assistant via chat to assist with updating my next delivery as the website would not allow me to do so. The virtual assistant connected me with Nikki who understood the issue at hand and worked immediately to resolve it. I told her the meals I wanted and she has the order updated in no time. Stellar service provided by Nikki!
Emanuel, I love to hear it, and thank you for your kind words which I'll be sure to share with Nikki! My guess is you were past your weekly deadline, but I'm very pleased that Nikki still had the time to assist. Thank you for sharing your Freshly love today.
My wife and I have a new baby at home and freshly is so convenient. We missed the cut off time to change our meal choices by about 6 minutes. We were able to make the change anyways through the app. This saved us from having the same meals 3 weeks in a row. Thanks to Mary F!
Ryan, congratulations! I hope your wife and baby are doing well and the family has been blessed. I'm so happy that Mary was able to assist you so you didn't have to repeat the same lineup of meals (unless you wanted to, of course!).
Jess was extremely helpful and got back to me right away re: a lost email and Birthday gift. With her directions, I was able to use my gift code and place an order for 6 meals. Thanks for your wonderful customer service. I look forward to my yummy meals!
Sweet, Dianne -- thank you for your wonderful review of the customer service experience you received from Jess today! You are the lucky recipient of the gift card, and I hope you enjoy your meals!
Very accommodating, fast and professional. I appreciate this. The food is good and convenient. I havev recomended.
Thank you very much for this fabulous review, Eugene! We appreciate you greatly!
I forgot the deadline to change my meals and contacted customer service. Since my meals were not being prepared yet, Freshly promptly let me change the meals. Quick and easy!
Very nice! That's the kind of customer service we take pride in providing for our customers. Quick and easy! Thanks for sharing your experience, Luciane!
August was great, so helpful and so quick to fix my issue!
That is so kind of you to say, Hayley! I want to personally thank you for taking your valuable time to reach out to us and give August a shout-out! It is ALWAYS appreciated.
Sounds like another successful customer service interaction, J. M. Thank you for your review! Trust me, when Diana hears your review, she'll have a beautiful smile on her face. Thank you, again.
I keep messing up and somehow getting NEW subscriptions instead of updating my ONE / current subscription. Jess sent me the link and confirmed how to update the menu rather than double it! :) Thank you!
Oh no, Jennifer, I'm so sad to hear this. It does sound like Jess got you moving down the right track, but if you ever have any issues we're here for you 24/7. Thank you so much for your kind review, and we'll make sure you have 1, not 2, subscriptions! Jess will be very proud to hear of your review.
Kenny did a great job taking care of an order that had already been processed. He was quick and efficient and effective and professional
August, when I hear descriptive words such as quick, efficient, effective, and professional, I can only assume Kenny did a great job. I want to thank you for your review and for being the best part of Freshly!
Amy was very quick to help and answered all of my questions as well as provided great reminders about how to use the service
Hi there, and thank you for your stellar review of Amy! Man, when I can hear that we were helpful, answered all of your questions, and even bestowed a little Freshly education into our chat with you, I'd say success definitely happened today. Thank you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Akshat! I'm beyond grateful to have August on the team. I can't wait to share with him how you appreciate his assistance. Thank you for the stellar rating!