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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Very quick response time. Able to cancel my order that was going to the wrong address and update the delivery to my new address. All at 12 am when people should be sleeping lol.
Hi David! I greatly appreciate you for sharing how your experience with us went- it must've been smooth and hassle-free. Thanks for the stellar rating!
Amazing, fast and simple to achieve my goal. Thank you again!
Samantha, your words are straightforward yet heartfelt! Thank you for the excellent rating.
It was pleasant. Josh was easy to communicate with and he answered all my questions.
We're cheering Josh for your awesome feedback, Brandi! We're so pumped to know that we're able to impress with our customer service!
Ronald was very helpful updating my delivery address on such short notice.
Yay! I'm so happy that Ronald was able to help you out. I'll be sure to share this with him together with the rest of the team. Thank you for the shout-out and always remember - We're here for you, 24/7!
I had canceled my account before, but was charged again after the cancelation. However, after chatting with Nikki over the chat line, it seems that it's been taken care of (fingers crossed).
Pete, I think you can uncross your fingers as I'm sure Nikki got you all squared away. I'm sad there was any confusion, but all is well that ends well. Thank you for sharing your review with us today!
I had a delivery problem and the agent escalated it and gave me a discount! She responded really quickly. Agents name was August.
Roberta, professional, kind, efficient, and friendly customer service is what we always strive for. It sounds from your review that August was aptly suited to help you with your delivery concern. Thank you for your review and for being the best part of Freshly!
Amy was extremely kind and helpful in resolving my issue. Very pleased with Freshly.
Shawn, I'm so sad you were one meal short -- as you know, that's not how the program works. While being thrown a bit of a curveball, I'm so happy to know that Amy got you well taken care of. Thank you immensely for sharing your review of your experience with Amy today!
Diana took great care of me. I explained what was going on and she offered solid guidance for a solution.
Diana is a rock star but so are you, Robert -- thank you for your wonderful review! Diana is not only kind but, as some Freshly family members note, she goes the extra mile to make sure she's addressed all of the concerns of the customer. Rest assured, she'll smile big time when I share your review. Thank you!
Nikki was so quick to fix my issue and make sure I was satisfied. It was one of the best experiences I've had with customer service.
Awesome! Thank you so much for this amazing review on Nikki's service. It's so good to hear that you received one of the best customer service experiences with us. Thanks for being part of the Freshly fam!
Great customer service. Not hassle at all. Very helpful
Shelbee, thank you! Great, helpful customer service with no hassles -- sounds like a breath of fresh(ly) air! Thank you for sharing your experience.
I communicated with Nikki today about our weekly price plan and she helped me by applying a promo and refunding me for a previous box. Thank you so much for being so kind, friendly, knowledgeable, and communicative! I look forward to working with you again! Thank you Freshly for having such a wonderful customer service rep!
I thank you, Mary Ann, but I want to thank you for being a wonderful Freshly family member. Personally, thank you for your kind words and positivity that I'll be sure to share with Nikki. Nikki takes great pride in the customer service she provides so the customer truly knows we care to help! Thank you, thank you!
Outstanding customer service by Quinn. Thoroughly explained the process, was very professional in resolving my issue.
Thank you so much for sharing your experience with Quinn! We're happy to hear that she was able to provide a very professional and fast process for you.
I contacted support about an incorrect meal I received, which I have to do periodically. The support person originally apologized and offered me $5, which is not the value of the meal, once I pointed this out and the fact that I will not be eating the meal sent due to the fact that I do not like it the person then offered $11.50 credit, which I should have originally been offered.
Nicole, oh no, I'm so sad that happened. As you know, since we cook fresh there may be a shortage of an ingredient for a particular meal. When this happens, we always want to make sure our Freshly family members are taken care of. Thank you for sharing your experience with us so we can pass that along to our team.
I needed to change a couple of items after the cutoff for the upcoming delivery. Nikki helped me efficiently!
So grateful! Easy process all by chat.
We do our best to make things easy, Carla. Thank you for your wonderful review of Nikki, and I'm very happy she still had the time to make changes for you before the meal prep process started! Thank you for being the best part of Freshly.
I messed up on meals and Nikki helped me correct the situation. It was a pleasure
Hi Jonathan! Thank you for the stellar review of Nikki and I know she will be most proud to hear she was of great assistance to you today. It was our pleasure!
My experience was good and I am satisfied. August was very helpful with getting my issue resolved.
Yay! We love to hear about the experience of another satisfied customer. We'll be sure to let August know that he was very helpful in resolving your issue!
Diana S. Was extremely helpful and took of my concerns i appreciated it.
Yay, Elayne, I'm so happy to hear you had a wonderful customer service interaction with Diana today. Thank you for sharing your thoughts and the showering of positive vibes back to Diana. Thank you, thank you!
The site was easy to use. Many food options for meat eaters. Not enough options for pescatarians. The food I did try was pretty good
Sarah, thank you for your honest review! I'm glad to hear you enjoyed your meals, and I'll be sure to forward your feedback on offering more pescatarian options to our chefs and team. Thank you, thank you.
Customer service representative Josh provided great service. He solved the issue quickly, professionally, and efficiently.
Erik, thank you for your kind review of Josh, and I'm so happy to hear Josh provided you the holy grail of customer service -- quick, efficient, and professional service. Rest assured, I'll be sure to share your review with Josh. Thank you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, we got your back! We're glad we made it on time - all thanks to August! We appreciate you for sharing this fantastic experience.